Best Western Presidential Hotel & Suites

Stayed almost a month on and off due to family emergency in the city. Staff members Latay and Kia were the rudest employees I have EVER encountered. Not helpful in ANY way. Mistakes were made SEVERAL times dealing with not only my reward status and promotions but charged my card with unauthorized and incorrect charges repeatedly. These charges took days to be returned to my card only to be told very rudely that it's my bank who was the reason for the delay, but not acknowledging that THEIR REPEATED ERRORS WAS THE REASON FOR OUR INCONVENIENCE!!!! I tried talking with Latay and Kya to no avail. Was treated like anything OTHER than not only a gold member client but also a customer that had spent more than 2000.00 dollars over the last month. Requested to speak with the manager who was supposed to call me back and NEVER did. Instead I was only given his last name which is Patel. I continued to stay after the continued errors ONLY to have the SAME thing occur today MORE INACCURATE CHARGES ON MY CARD THAT....YOU GUESSED IT WON'T BE REFUNDED FOR DAYS!!! When I complained AGAIN the "MEAN GIRL DUO" (Latay and Kya) where as usual extremely rude as if I the customer was at fault for their NUMEROUS mistakes. You would think that a customer that stayed this long with this MANY MISTAKES bestowed upon them that management would check in with them or at least return a call. This however did not happen. Latay informed me today that she spoke with management and that after today WE ARE NO LONGER ALLOWED TO RESIDE AT THIS ESTABLISHMENT!!!! YES YOU READ THAT RIGHT!!!! DO NOT STAY AT THIS HOTEL!!!! It's obvious they have NO regard for not only customers BUT LOYAL CUSTOMERS!!!! We have been here so long that we are familiar with the staff so on a good note Shirley was AMAZING. She helped navigate us through ANY problems that arose and we looked forward to the days she worked. Heather was also VERY pleasant to deal with. BUT if neither of them are on the desk you WILL NOT receive anything CLOSE to customer service. We have not received even an apology or a visit from management but instead what is comparable to an eviction and must check out in the morning. THIS IS HOW THIS HOTEL TREATS CUSTOMERS AND I WOULD DEFINITELY DISCOURAGE ANYONE FROM STAYING HERE!!! less

We requested a non smoking room and got a room that reeked of tobacco and weed. The bathroom floor was sticky and dirty, stained sheets, hole in the wall... You could smell in the hallway people were smoking all over the place. The side doors of the hotel also do not lock even at night meaning anyone can get in and out... less

BEWARE!! If you have any concerns about being infected with COVID-19, don't stay here, the two employees I interacted with at the front desk did not wear masks. The telephone in my room was filthy. Luckily I had some alcohol and wiped it down. less

I called to make sure my rooms were taken care of and was surprised to hear that I was speaking with the manager who was suppose to send me third party authorization form but after about 30 mins still hadn’t received anything so I called back only to have her hang up in my face and tell me that she was busy less

Stayed here enroute to Louisiana during Covid. Older property but well maintained. Friendly staff, comfortable rooms, and quiet on the side away from the highway. Breakfast option was limited - grab and go bag. Would stay here again. less