Best Western Presidential Hotel & Suites

We specifically stayed here because they have gluten free options for breakfast. The room was okay, but went to breakfast and had to almost beg the staff to keep breakfast stocked. They had a bus load of people and was not prepared they could not keep the eggs, sausage etc stocked. When I asked about gluten free, I had to educate them as to what gluten was! The staff said we have milk? Was not happy having to educate them that is something that corporate should be doing, especially since according to the other BW I have stayed at they are now suppose to be required to have GF/DF options, this one did not even have a clue about it. Will NOT be staying there again, and will now ask before staying about gluten free. Was very disappointed. less

This hotel was much better than we expected! The rooms were very modern and clean, with renovations and new carpets also. Tammy and Chase at the front desk were awesome, very helpful and accomodating! For a nice affordable stay in the Pine Bluff area, we would definitely recommend. less

The hotel would not let me check in a few hours early without charging me extra, even though I am in town helping flood victims, and working 12 hour days. If that was the only issue, I could have lived with it, as that was not the end of the world. However,that was just the start of my issues with this hotel. The front desk person was on her phone when I arrived, and didn't look up until I said something after a good few moments. I travel a lot, and frequently use Best Western, and typically enjoy good service. This lady could have cared less whether I was there or not. Once she deigned to check me in, she rushed me, like I was keeping her important duties (her phone). My room was hot upon arrival, and would not adjust. They had to come up and fix the air. There was trash on the floor by one of the beds, which made me question the overall cleanliness. The floors seemed dingy and were not well vacuumed. Breakfast was unappealing. Watery eggs, "sausage", watery coffee, and brown bananas. I ended up going to McDonald's. I would not recommend this place to any fellow travelers. less

The staff here is wonderful, its clean and in a good safe location in Pine Bluff, next to the mall and soon to be casino. I enjoy staying here when I come to Pine Bluff. They also have an outdoor pool. less

I have fallen in love with Best Western! Especially after staying at the Pine Bluff, AR location. I recommend them to all my family and friends. I love that I am able to check in early and via email. And the staff has always been pleasant. less