27/06/2019 041589, North Little Rock, Arkansas
The hotel would not let me check in a few hours early without charging me extra, even though I am in town helping flood victims, and working 12 hour days. If that was the only issue, I could have live... more
The hotel would not let me check in a few hours early without charging me extra, even though I am in town helping flood victims, and working 12 hour days. If that was the only issue, I could have lived with it, as that was not the end of the world. However,that was just the start of my issues with this hotel. The front desk person was on her phone when I arrived, and didn't look up until I said something after a good few moments. I travel a lot, and frequently use Best Western, and typically enjoy good service. This lady could have cared less whether I was there or not. Once she deigned to check me in, she rushed me, like I was keeping her important duties (her phone). My room was hot upon arrival, and would not adjust. They had to come up and fix the air. There was trash on the floor by one of the beds, which made me question the overall cleanliness. The floors seemed dingy and were not well vacuumed. Breakfast was unappealing. Watery eggs, "sausage", watery coffee, and brown bananas. I ended up going to McDonald's. I would not recommend this place to any fellow travelers. less
bestwesternpinebluff, Hotel Manager at Best Western Presidential Hotel & Suites, responded to this review
We appreciate the time you took to leave us your valuable feedback. I apologize that your experience with us did not meet our normally high standards of excellence. Your comments have been shared with a few of our key leaders here at the hotel for follow-up. Hotel staff received additional training for guest relation and hospitality.
We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay!