The most beautiful room but bad service otherwise, especially housekeeping
14/12/2018 Jules220_2, Brighton, United Kingdom
We had room 507 and it was a very beautiful room as it had the roof terrace and oval windows running the entire length of two sides of the room. However there were problems with our stay: 1.The bed wa... more
We had room 507 and it was a very beautiful room as it had the roof terrace and oval windows running the entire length of two sides of the room. However there were problems with our stay: 1.The bed was tired and soggy and it absolutely killed my back. As it was so used, the foot of the bed was higher than the head, very strange. 2. The shower water wouldn’t drain away which meant we had to keep stopping the shower otherwise it overflowed onto the bathroom floor. This didn’t make for an enjoyable and relaxing shower. 3. The coffee machine just would t turn on. We tried switching plugs and sockets etc but to no avail. 4. As we were on holiday and have young children at home who we are always up early for, we took our time and lounged in our room, sat on the roof terrace, watched tv, ordered brunch etc and didn’t leave our room till about 4pm. When we returned home that night, our bed hadn’t been made, let alone turned down and our room service tray was still on our table. This really was unforgivable as we had reported to reception that the shower tray wouldn’t drain and the coffee machine wouldn’t work so they had been in our room and managed to get the coffee machine working and they had still left the filthy tray in our room, stinking it up for our return. We asked why they hadn’t sorted the tray or our bed out and were in formed that their housekeeping team finished at 3pm !!!! This is outrageous! This is not a 2 or 3 star hotel. This is sold as a 4 star hotel and it is unforgivable that they wouldn’t have 24 hour housekeeping. I have stayed in all sorts of hotels but never stayed in a hotel where my bed wasn’t turned down at night and the room tidied up at the same time. Certainly it is absolutely not on to suspend all housekeeping duties at 3pm in a supposed 4 star hotel. I am very displeased.