Best Western is a misnomer "why" is appropriate. Why indeed would you stay here?
26/10/2017 Bonny B, Paris, France
This place was a huge disappointment after the reviews on the site. The entrance is shabby, the seats in the lobby are cheap, too low and extremely difficult to get in and out of. It is impossible to ... more
This place was a huge disappointment after the reviews on the site. The entrance is shabby, the seats in the lobby are cheap, too low and extremely difficult to get in and out of. It is impossible to get a taxi in a reasonable amount of time and it is too far away from the two train stations. There are no bathtubs in the better rooms and the sheets are very scratchy. No feather pillows available.Nice touch is a minibar with beverages and snacks, as well as Nespresso machine. Food in restaurant is very average and the choice is extremely limited. less
WhyHotel, Directeur général at Best Western Premier Why Hotel, responded to this review
Dear Bonny B.,
I would like to thank you for taking the time to share your experience.
On behalf of our team, I wish to apologize for not having exceeded your expectations. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we have a better experience for our future guests.
I am glad you enjoyed our complimentary mini bar and Nespresso machine.
I'm really sorry to read that you think our lobby is “shabby”.
All the materials have been chosen with precision and in collaboration with local artists and craft workers. Tiling, wallpaper, lights... all these parts to make you enter into our vintage universe. Our seating are from the famous "Mobilier de France, 1925" brand and often awake touching memories in our customers’ minds.
I sincerely apologize for the delay of your driver, the traffic in Lille in the morning is very complicated; do not hesitate to ask us for your taxi the night before to optimize your trips.
Besides, we tried to find any solution to make your stay better; by proposing to you a room with a bathtub and bringing you feather pillows.
Our receptionists are our best ambassadors if you wish in the future to have more details on an establishment do not hesitate to contact them directly.
Finally, I'm sorry the food did not please you. The Room Service Menu proposes three starters, seven dishes, three desserts and a dish of the day. The Chef offer a fresh cuisine, made minute with dishes renewed according to the season.
Once again please accept my sincere apologies.