A member of Best Western and having stayed at this hotel several times, whether by booking it direct or as part of a larger team, I know this place well but am however very disappointed with its overa... more
A member of Best Western and having stayed at this hotel several times, whether by booking it direct or as part of a larger team, I know this place well but am however very disappointed with its overall value for money.
The hotel is centrally located indeed, but is nothing than a 1960s place that’s been refurbished into a somewhat modern place. That’s why it shocked me to see skyrocketing prices (using the pretext of a medical event in town) many times a year. Reception staff is not that friendly and will make keep you in the wait without any problem. The bar closes at 10pm or earlier, whatever your plans are. The breakfast is awful (scrambled eggs made from powder, among other oddities) with ultra poor service.
The pinnacle at Best Western Lille Why Hotel is a recent online reservation that I had to cancel unfortunately 48 hours before deadline as I had to get admitted to hospital. First, the Best Western mobile app is a mess and will confuse you with terms and conditions — like you can read cancellation is free of charge and in fact it’s not. Then, even if this was an “act of God”, the hotel receptionist made a point at applying the strictest rule ever and cashing in the full amount prepaid without pity — and being a Best Western patron does not make any difference, does not make them offer a voucher or any creative solution.
Going back to this place again: “why”? less