Best Western Premier Why Hotel

We had room 507 and it was a very beautiful room as it had the roof terrace and oval windows running the entire length of two sides of the room. However there were problems with our stay: 1.The bed was tired and soggy and it absolutely killed my back. As it was so used, the foot of the bed was higher than the head, very strange. 2. The shower water wouldn’t drain away which meant we had to keep stopping the shower otherwise it overflowed onto the bathroom floor. This didn’t make for an enjoyable and relaxing shower. 3. The coffee machine just would t turn on. We tried switching plugs and sockets etc but to no avail. 4. As we were on holiday and have young children at home who we are always up early for, we took our time and lounged in our room, sat on the roof terrace, watched tv, ordered brunch etc and didn’t leave our room till about 4pm. When we returned home that night, our bed hadn’t been made, let alone turned down and our room service tray was still on our table. This really was unforgivable as we had reported to reception that the shower tray wouldn’t drain and the coffee machine wouldn’t work so they had been in our room and managed to get the coffee machine working and they had still left the filthy tray in our room, stinking it up for our return. We asked why they hadn’t sorted the tray or our bed out and were in formed that their housekeeping team finished at 3pm !!!! This is outrageous! This is not a 2 or 3 star hotel. This is sold as a 4 star hotel and it is unforgivable that they wouldn’t have 24 hour housekeeping. I have stayed in all sorts of hotels but never stayed in a hotel where my bed wasn’t turned down at night and the room tidied up at the same time. Certainly it is absolutely not on to suspend all housekeeping duties at 3pm in a supposed 4 star hotel. I am very displeased. less

The location is great at city center. Rooms are big enough and nice and modern decoration. Minibar drinks are free. Bathroom is big and very usefull. The staff is very helpfull. Wifi is free with strong connection. Parking is available. Breakfast is great. Prices are ok. So all is nice about this hotel. less

The room was a bit different as it was at the front of the hotel so an odd shape . Very clean and functional . The only to fault was the bathroom as it had only semi opaque curtains so maybe not ideal !! Bar at night hit and miss service wise but it was a pleasant stay and nice staff . Thank you ! less

My two teenagers and I came to this hotel after reading other recommendations on TripAdvisor. It’s perfectly situated - about 2 minutes walk from shops and cafes. Our room was very clean on arrival (half an hour early) The staff are really cheerful and helpful. We went for the ‘green’ option where you don’t have your towels washed daily and in return you’re given tokens per guest for the bar - a great deal and the Malbec and two hot chocolates went down very nicely (not all at once though). The Christmas market itself was festive and Lille was beautifully decorated. The Metro was also near the hotel - we took it to Euralille - a huge shopping centre like Bluewater for more Christmas shopping! A really great weekend - will definitely come back to this hotel. less

Stayed here for 2 nights, travelled by Eurostar. Hotel is around a 15 minute walk from Lille Europe station. Was really impressed with the hotel, we arrived at around 11am and were able to check in early. The staff were really friendly and helpful. Loved our room, an end room on 6th floor. Spotlessly clean with big comfy bed and nice touches such as complimentary mini bar, Nespresso machine , bathrobes and slippers and a good selection of toiletries. We decided to 'go green' and used our tokens to buy 1 beer and a spirit and mixer, saving over €20 so well worth it. The hotel is located around a 5 minute walk from Lille Flandres station, we also visited Arras and Amiens and everything was very straightforward. Hotel is also a couple of minutes walk from the main square so couldn't have been better located. There are lots of bars and restaurants around the hotel, we particularly liked Babe bar next to the hotel, they have a selection of around 20 craft beers and sell great food too. In all we had a great 2 days here and wouldn't hesitate to recommend, if we ever come back to Lille we would stay again. less