My second visit at the Why in Lille. My first visit, I was amazed and was given a huge room (402, I believe which had 7 windows).
This I was given a much smaller room, despite being a Diamond member and having booked 5 months in advance. I was told that because I used a third party site, I wasn't entitled for an upgrade, but at time of booking, I did call the hotel directly and asked them to match and they said they couldn't. They could have saved the commission and everyone would have been happy.
Room is still very nice and the bathroom just superb. Just a bit less closet space and not as many windows (only of the 2 partially opened, compared to all 7 in my other room).
Still love the complimentary minibar, but no courtesy tray like I had last year.
Great wifi, bed, etc... everything you need for a pleasant stay.
Some little quirks that the hotel should be aware and need to be careful to avoid losing their #1 status in Lille:
During my entire stay of 7 days, the soft boiled egg cooker was broken. The same occurred when I was there in Aug 2015. If the thing is breaking that often, just buy another, they don't cost that much, especially for the cost of the full breakfast buffet €15. (An express option is available for €7, consisting of just a croissant, coffee and juice). For about 2€, I went to "tout chaud" just down the street and grabbed 2 fresh croissants, along with the free Nespresso and orange juice in the room, what else can I ask for..
On 2 consecutive days, I had no hot water in the room around 8:25am. And I mean, the water would go from a tiny flow to nothing at all. It came back 15 mins later. I was told that they had water issues on the street the night before. The following morning, I got up earlier and it was fine..Cold water was always fine.
One night, I woke up to a boiling hot room (AC had been switch to Heat in the entire hotel) when it was 30 degrees outside! Luckily, they fixed it very quickly and by the time I woke up up, I was able to switch the AC back on.
Toiletries are not always replenished. I had to ask for soap a couple times because the maid would not replace them in the bathroom. I have to say that they use excellent L'Occitane products.
The bathmat was peeling and at times not even replaced (I had to use a regular towel).
So little things like things like this that could cost them their first place, but for now, I still love this hotel and will return without hesitation.