This is a beautiful hotel with plenty of great amenities.The place was clean and the help was very friendly and great at their jobs. I am pretty easy going, but their were a few Things that might both... more
This is a beautiful hotel with plenty of great amenities.The place was clean and the help was very friendly and great at their jobs. I am pretty easy going, but their were a few Things that might bother others...sluggish bathroom sink, but eventually went down, floor fans running outside my door and further down the hall all night both nights, but it quieted any other noise. We rented a conference room and the closest men’s bathroom was out of order. Glad I am a woman! less
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and for providing comments about your visit. I appreciate you omplimenting the friendliness and efficiency of our team members as well as the clealiness of the hotel. Our housekeeping team members put a lot of effort toward meeting the cleanliness expectations of our guests. I regret the floor drying fans and the out-of-order restroom near your meeting room proved to be an inconvenience. Unfortunately, we were dealing with a situation where a prior guest overran the water in their bathroom sink two floors above the floor where you stayed. The water from this incidented soaked the ceiling, floor, walls and carpet of the rooms below including the men's restroom that you referenced as being out of order. In order to prevent the development of mold, it is essential we get the affected areas dried as quickly as possible. This was the reason for the floor drying fans that you noticed. Regarding the slow drain, I hope you reported this to our team members at the front desk so that we could address this for you. Like our homes, there is much that can go down a drain. We try to stay ahead of these issues with preventive maintenance however, there are incidents that develop that we sometimes need to address after the fact. I am sorry these issues became slight detractors to your stay however, I assure you these issues are rare. I am pleased to see that, overall, you were happy with your stay. I hope these issues would not prevent you from staying with us in the future. We look forward to the pleasure of serving you again.