18/07/2019 lainhartbill, East Chicago, Indiana
I do not agree with the room rate for this kind of hotel, but the young lady at the front desk went her own way to give us a senior discount and that made things better for my wife and my stay. Meliss... more
I do not agree with the room rate for this kind of hotel, but the young lady at the front desk went her own way to give us a senior discount and that made things better for my wife and my stay. Melissa has given incredible service for my wife and I. Without her telling us about the parking ramp, we would not be happy being stranded in the ramp with our full luggage. She also recommended great breakfast around the area but it was not walking distance. less
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay at our hotel and providing comments about your visit. I'm so very pleased to see Melissa offered to provide you a senior discount and was helpful in providing parking and luggage instructions, ultimately, meeting your expectaions. Our team members are empowered to make decisions for the benefit of our guests and I am glad Melissa was able to make timely decisions to accommodate you.
With regard to room rates, they are largely market driven. However, our rates are always competitive with other hotels of similar quality in our market. There are times our rates are lower than our competitors and there are times are rates are slightly higher. We always strive to be credible and provide a reasonable room rate. Though I do not know the exact date(s) of your stay, there are often special events such has Country USA, Life Fest, Rock USA, etc. that will cause strong market demand. You might have been staying with us during one of those special events.
In the end, I am glad Melissa was able to assist you in a manner that was satisfactory to you. The next time your travels bring you to Oshkosh, we hope we have serviced you in a manner that has earned your loyalty for a return visit. We look forward to the pleasure of serving you again.