Very Nice Hotel
11/06/2019 melissasnest, Michigan
Lovely hotel. The facility was clean, pool area was very nice, and the restaurant food was delicious. I would have given 5 stars, but for the price per night a continental breakfast should be provided... more
Lovely hotel. The facility was clean, pool area was very nice, and the restaurant food was delicious. I would have given 5 stars, but for the price per night a continental breakfast should be provided. That was the only disappointment. less
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Melissasnest, thank you for choosing to stay at our hotel and giving our team the opportunity to serve you. We appreciate you commenting that the hotel was clean as our housekeeping team love to hear this. They work hard to make it that way for our guests. Great to see you enjoyed our pool area and dining at the Ground Round at River's Edge, our on-site restaurant and bar.
I am sorry you perceived the lack of a free breakfast as a detractor. As a full-service hotel, comments we have received from many of our past guests have included the desire for a quality breakfast with table service by wait staff. Providing a personal touch of service from an a’ la carte menu allows us to properly fulfill the majority of our guests’ expectations with better quality food product and service. It is also true that full-service hotels with convention centers and event space, with on-site restaurants providing meal service during all meal periods, do not typically provide one meal period complimentary vs. another. Most of our breakfasts are under $10 and we also provide a 15% off coupon for guests as a value-added feature.
I am glad to see you overall enjoyed your stay. I hope the other amenities and services provided by our team have earned your loyalty as a return guest and that the lack of a free breakfast would not prevent your return visit.