Best Western Premier Waterfront Hotel & Convention Center

1 N Main Street, Oshkosh, Wisconsin, 54901-4810, United States
based on 1176 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Premier Waterfront Hotel & Convention Center

The Best Western Premier Waterfront Hotel & Convention Center is nestled on the banks of the Fox River in downtown Oshkosh. The majority of the hotels guest rooms provide a beautiful view of two of the communitys greatest assets; the Fox River and L show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1 N Main Street, Oshkosh, Wisconsin, 54901-4810, United States

Reviews of Best Western Premier Waterfront Hotel & Convention Center

Traveller Overview:
4.5 Rating: 1176 reviews
Excellent 73%
Very Good 19%
Average 3%
Poor 1%
Terrible 1%
Rating

pauleneg2021, wrote review 17/01/2021

Great experience

Stayed Saturday to Sunday with my sisters on a mini get away. We sat in the lounge watching the Packer game, our bartender Ryan was absolutely 100% amazing! He rolled with every obnoxious, bizarre com... more

Rating

jtestroete1977, wrote review 13/12/2020

Downtown Family Fun

Walking distance to downtown Oshkosh restaurants & bars. We viewed the River which was awesome! The room was comfortable & updated. No noisy heater like I’ve experienced in other places. This is a gr... more

Owner Response
Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing an excellent ranking of your visit! Being downtown and on the waterfront, are two great amenities that many of our guests appreciate about our hotel. Thank you for noting the rooms as being comfortable and quiet. Our hotel's heating and A/C is a central system which eliminates the traditional "through the wall" heating and A/C units that are experienced at most hotels. My team and I are happy to see we met your 100% satisfaction. We look forward the opportunity of serving you again during a return visit.
Rating

dudeeieio, wrote review 16/11/2020

Awesome!

Great stay! super fun place with good atmosphere. super clean nice rooms. and reasonably priced! its the place to stay if your visiting Oshkosh! great location, walking distance to downtown nightlife.... more

Owner Response
Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for choosing to stay with us and for providing excellent comments about your visit. My team and I are so very pleased to learn we met your 100% satisfaction! Thank you for noting the rooms as being clean and reasonably priced. Though cleanliness is a simple expectation, our housekeeping team works hard to achieve that goal! It is great to see you enjoyed our downtown location on the waterfront. There is always plenty to do downtown. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.
Rating

Planman1964, wrote review 09/11/2020

Dusty tables in the restaurant and guests not masked.

The majority of guests didn't wear masks in the elevators, hallways and lobby. The three front desk workers seemed uninterested in enforcing the state requirement. We tried the prime rib special in ou... more

Owner Response
Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
Thank you for staying with us and for providing comments about your stay. I am sorry we did not meet your 100% satisfaction is this is always our goal. Please accept my personal apology. I am sorry circumstances around the pandemic largely influenced your disappointment with our hotel. Certainly, I understand your opinion about “masking” during the pandemic. The Governor of Wisconsin’s Executive Order 94 recommends masking however, it is not mandated due to constitutionality issues. However, Best Western branded hotels require guests to wear masks in public spaces. This is indicated with signage at all entry points as well as at the guest elevators. As I am sure you are aware, this has become a very sensitive and aggravating topic with many people. Our staff is trained to politely ask guests to wear their masks upon arrival. However, if they refuse, for the staffs' own safety, they are not to engage any further with that guest. I hope you can respect us not putting our team members in contentious situations. Surely, it would be easier if everyone complied. I regret this is not the reality. I am very sorry the prime rib served during room service did not meet your expectations. Our greatest opportunity in food service situations is to address concerns as they occur. In the Ground Round, we always have floor managers available to our guests for non-typical situations that can arise. With our restaurant, or any restaurant, if something does not meet your expectations, I would ask for a manager to address the concern at the time of service so that the issue can be corrected while you are there. I hope you took the opportunity to do this. Our team strives to be proactive for the comfort and enjoyment of our guests. There is nothing for us to gain if we don’t work toward that goal. I hope by addressing your comments I can improve your faith in our team and the Best Western brand.
Rating

TNT911, wrote review 01/11/2020

You have to fight for your rate!

The King Executive was not fulfilling. Had to work to get fair rate. No instruction on how to use anything. Parking was an adventure everytime we went to vehicle unless you went through main lobby eve... more

Owner Response
Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review
TNT911, thank you for choosing to stay with us and for providing comments about your visit. Our goal is to earn your loyalty as a return customer. Please accept my personal apology for our team not meeting your 100% satisfaction. As your identity is anonymous, and your comments are lacking some detail, it is difficult for me to knowledgably address your disappointment. Generally speaking, though hotel occupancies are marginally lower than normal due to the pandemic, our suites are in strong demand which partially dictate the rates. I regret I do not know what you mean when you indicate you needed to "work to get a fair rate". I also am unclear about the comments regarding parking. The parking structure is accessible from both the lobby level and second level of the hotel. Feel free to reach-out to me and I would be happy to personally address your comments. We work to be proactive for the comfort of our guests. There is nothing for us to gain if we don’t work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we strive to meet and exceed the expectations of our guests.