Four co-workers and I found ourselves spending two nights and three days at the Best Western Premier Waterfront Hotel and Convention Center in the past month. Overall, it was one of the better conference locations I have attended in Wisconsin. While it was very good, there are a few things to be improved upon. Two of us shared a doubles room, comfortable and well appointed for two adults. Pros of the room were coffee maker with provided coffee, small refrigerator, ample spacing between the two beds, deep closet and ample charging spaces for our multiple devices. A college basketball team was also staying on the same floor and we noticed the walls can be rather thin between neighbors.
We also enjoyed from our room to the conference center was less than 3 minutes. The location of being across the street from one another but connected via a covered ped overpass was well received by the 300+ attendees.
Two things stuck out as room for improvement, general cleanliness of the bathroom (shower, toilet and sink) and front desk staff. The bathroom showed general wear and several mold spots in the grout and shower head. I don't expect a complete field day to each room every check in / check out, but I also don't want to see black mold above my head in the shower. There was also some confusion with the front desk staff. As one of the conference presenters, our rooms were paid in full by the conference organizers. At check-in I was asked for a credit card and told the room was only booked for one adult, not two. I asked if it was noted that our rooms were paid in full by the conference and I was given inquisitive look. It took several moments and reiterating there were two adults in the room, but it was eventually squared away. I understand taking the CC for incidentals, but initially I was told the room was on me and there was now a price increase for two. I would have liked more understanding and hearing me out vs. "here's the piece of paper, just sign it and we'll look into it."
Minor hiccups, but overall still pleased with our stay. I would recommend to others, and hope this was a one time misunderstanding. less