Best Western Premier Toronto Airport Carlingview Hotel

We had to change our plans due to weather which required us to stay in Toronto overnight. Booked on line, called to arrange an early check in as we arrived at 8:30 AM. We arrived and yes our room was ready. Great room! We enjoyed breakfast and dinner at the hotel restaurant and enjoyed both experiences. Shuttle to and from airport seamless. Check in and out quick. less

Stayed here before going away for 2 weeks at end of January. Room would not warm up. Their solution was to bring a space heater. There was no follow up or apology. On returning in a snow storm we called to find out when the shuttle would arrive. Was told that he would call the shuttle driver to find out and then he hung up. No call to update us on where the shuttle would arrive. I called back (total of 6 calls made). Finally got told that the shuttle was coming but he would call the driver to find out. Hung up again. Finally with one of us in a wheel chair. Went out to the post specified by the hotel (37) and saw the shuttle at post 43. On my way there with the luggage the shuttle pulled away. Immediately called hotel. Same person said that he would call the driver and hung up again. Called again and was informed that the shuttle had returned to the hotel. Asked for a phone call when the shuttle was returning. After a 15 minute wait decided to take a cab at a cost of $21 plus tip. Received a call from the hotel that the shuttle was on its way when we were almost there. Let them know we were taking a taxi. No empathy or offer of recompense. Will not be going back there less

The Best Western Carlingview is much closer to the airport than some other hotels, which can save a lot of time. Traffic jams and bad weather can cause big delays if you're staying farther away. The shuttle bus operates frequently, unlike other hotel buses that go every 2 hours. The rooms are well soundproofed but there is a small amount of noise from the jets, which wasn't a problem. This hotel is well organized and a great place to stay if you're using the airport. less

We booked this hotel for one night at the last minute as we found out upon landing from our flight from the Caribbean, that our connecting flight to Halifax was cancelled due to winter storms in Atlantic Canada. The front desk was very accommodating and let us stay in the same room a second night when our new connection was delayed another 24 hrs again, even though they were completely booked from all the flight cancellations. The food in the bar was fantastic and the servers kept our beer mugs replenished regularly. We have stayed in BW’s all over the world and they have always been very comfortable but this one is the best with top notch service and updated rooms. We will choose this hotel again whenever we have future layovers in Toronto. less

Excellent stopover going and coming from a trip. Covered garage is a plus. Front desk are so friendly, laid back and helpful. Restaurant is simple, has great food and staff are also very friendly. Rooms have been updated, are very clean and bed and pillows ate so comfortable. Rooms have fridge, microwave and coffee maker. We have been here before and will return again. Join the Best Western Reward Club, get points to put towards a free stay but be sure to quote your rewards number when making your reservation. FYI..your charge on credit card may be $50 more than your actisl bill but that is a hold charge that will be credited back to your card within a few days later. I would suggest they tell you that up front so you understand that when your card is charged. Shuttle is prompt and courteous. less