Best Western Premier Doncaster Mount Pleasant Hotel

This is our third stay at this hotel, each time we have stayed in a spa suite. This time we were in the Balnea Spa Suite (previously Tepidarium and Levitas) and whilst the appearance was great I have to say the bed let it down. Not a patch on the other two that we stayed in to the point that It was quite uncomfortable. That was really the only negative but it did reduce the overall rating by a star because the main thing you need when relaxing in a Spa Suite is a nice comfy bed. One more slight niggle is that some of the furniture in these suites is quite grand or ornate, which can mean it is hard to clean/dust, the lamps in this room were lovely but a bit dusty. We ate in the Artisan Brassiere for dinner and breakfast and found the food in both instances very good. All the staff were pleasant and helpful, we did have a situation with the iron but we passed this information along at checkout. Fair to say that we will be back again, keep up the good work and sort out that mattress 👍 less

First family meal out since March 2020. Booked The Mount pleasant Hotel for Dinner. We were really looking forward to it. It was however very disappointing. All five meals were bland, not freshly prepared and in some cases inedible. Shocking attempt at a pizza. Burgers are better at Mac Donald’s. The crab and spicy lamb cofter tasted of nothing and the chicken was dry. The deserts faired no better. Won’t be going back. What a shame! It was a lovely hotel once. The Brasserie was a similar experience to eating in a noisy canteen. less

Had a fantastic stay over the bank holiday weekend. Hotel is very well presented and immaculately clean. We stayed in the Jessop sweet and the room is spacious, well equipped and very nice. The bathroom is to a very high standard. The bar was good and the food excellent, very good breakfast! We really enjoyed our stay but what really stood out was the friendliest staff I've ever encountered a good morning or hello from everyone from the cleaner to assistant manager. The staff really made the difference and turned a very well run hotel into one that was a pleasure to stay in. From check in to the bar and restaurant the service is excellent. No one really stood out as the standard was so consistent across all staff members, an excellent team and an assest to the hotel. Will definitely come back. Prices are very reasonable for the standard and drink prices and food exactly what I'd expect at such a venue, very competitive and not what I'd consider expensive. Flawless stay and 10 out of 10 for the team. Thanks for a lovely stay. less

We stayed here for three nights. Our room was excellent and very clean. The food in the restaurant was of a good standard and there was a large selection of food on offer including a separate plant based menu. All queries (including two minor maintenance problems) were dealt with quickly and efficiently. The only issue was that the restaurant service on the second night was incredibly slow and we ended up leaving before dessert (which we had already paid for on a dinner, bed and breakfast rate). We would be happy to return in the future! less

My husband and I stayed overnight at the hotel on Tuesday 25th May. We always try to stay here when we have the opportunity even if it means a little diversion. It is without a doubt one of the best hotels we have stayed at in the UK. The staff are helpful and pleasant and efficient. The room we usually have (Junior Suite) is always spotless and beautifully looked after in fact the whole hotel is in a lovely state of decoration. The food is very good although this last nights dinner was a little disappointing we both had a superb cheese souffle followed by sirloin steak which was little tough and gristly so unlike the usual standard however, the staff sorted it out. We would always recommend this hotel even during this pandemic year their standards have never slipped. less