Headline: I could not have found a better hotel base of operations (for business or leisure).
Pre-stay: first stay was booked through CWT - I reconfirmed my stay with the reception team and they were extremely welcoming, taking time to talk me through the dining arrangements in place during COVID. Great start. Had to book a last-minute second stay - again, team were understanding, patient (I was in a flap), and were able to honour my business rate direct - big tick.
Arrival: both times, extremely welcoming once again. Met Ruth who no doubt was one of the best receptionist I've experienced - having run hotels myself I could not fault her, or the rest of the reception team members (apologies but can't remember other names), for their friendly and helpful attitude both on check-in and throughout the stay.
Rooms: oh boy. I know rates are low due to COVID but at rack rate, these are still great rooms even at the lowest category. Spacious is an understatement. Showers are great, despite being near a main road they're almost silent, working AC, and showers that were just fantastic. No fridge but don't care - everything else made up for it.
F&B: for the quality of the hotel and star rating food was great value for money. Same with drinks - you're in a hotel, the prices are as you expect. COVID measures mean you take your food from reception... See it as exercise and a sensible H&S compromise. Portions generous (Caesar salad and lamb), delicious... Spot. On.
Grounds/location: beautiful and quiet despite near a main road. Easy travel into Doncaster office. I can see why my colleagues recommend this hotel. Building itself is very quaint and clearly well cared for.
Staff: the highlight. Even after a couple of issues (not hotel related) Ruth went out of her way to reassure and take care - definitely above and beyond expectations. Can't say a big enough thank you to her and everyone else I encountered. The industry has been absolutely ravaged by coronavirus - you wouldn't notice it with this team, all smiles and top quality service.
Thank you so much, Ruth and Mount Pleasant team. I am truly looking forward to the hotel being my bolthole while on business.
NB to the GM: I wish I could have been as confident as you are, in your responses to less ideal guest reviews - whatever you are doing, keep it up. less
Richard Tyas, General Manager at Best Western Premier Doncaster Mount Pleasant Hotel, responded to this review
Thank you for taking the time to post your excellent review.
Its a pleasure to read such feedback and to have members of the team personally mentioned, I will certainly relay your comments to the them.
I do hope we will be able to welcome you back in more relaxed times in the near future.