Just got back from a 1 night 'spa break' with 4 of my friends. The hotel was very busy with many other groups using the spa and a wedding. On arrival we were told our rooms were not ready so we had lunch in the bar, where the cream cheese was missing from my smoked salmon bagel and then we went to use the spa facilities for the afternoon and receive our treatments. The pool changing room was very small, as was the sauna. The spa lounge doubled as a staff workspace and staff were chatting to each other loudly whilst using the computer, so it wasn't very relaxing. We also overheard the staff discussing our booking and why reception had sent us when we hadn't booked in - not very professional when we were in the same room!
After our treatments we went to book in to our rooms, only to find that our room allocation had been messed up and rather than 2 twins and a single, we'd been given 2 doubles and a single. Reception accepted the mistake was theirs and gave us 2 additional single rooms so all 5 of us were in separate rooms which was not what we had planned. The single room I had was very small and basic. The double beds were small doubles, in one room the TV didn't work.
Our spa package included a 3 course evening meal in the Oak Room, however you can only have a meal up to £26 as a hotel guest, which was not made clear on any literature we had received during booking. It was difficult to have 3 courses within the budget, with main courses starting at £15 and potatoes and vegetables all extras. The Brie Ravioli I had was very nice, but there were only about 4 pieces and I didn't feel was value for money at all.
Breakfast in the morning was again chaotic we had to wait 20 minutes for toast and although we were brought fresh tea and coffee we had to ask for milk and sugar to go with it. There wasn't a great selection of cold food and the hot food all looked a bit tired.
Overall the break wasn't what we had hoped for at all. I'm not sure whether the staff were just overwhelmed with the number of guests, but the level of service we received was just not up to the standard we expected. less