01/09/2015 sonia m, Birmingham, United Kingdom
We stayed in a superior twin, which is supposed to be a family room, we had a room on the ground floor because my son is disabled, but unfortunately the people above were extremely noisy, and all you... more
We stayed in a superior twin, which is supposed to be a family room, we had a room on the ground floor because my son is disabled, but unfortunately the people above were extremely noisy, and all you could hear was banging of doors. We got a bit of sleep later but got woken again at 1.00a.m , by the people banging around. The room itself was clean but you can see signs of wear and tear, like the fridge cupboard hanging on 1 hinge , the carpet patched up,etc, I would expect a slightly better standard from a 4 star hotel! Having said that, the biscuits and water is a nice touch! But the cleaner is reluctant to replenish them the next day.
The breakfast was nice, but the chef was moody, and on our final day we asked for a pain a cocalate because they had run out of pastries at 8.45, the chef made a scene about not wanting to cook anymore, then made us wait for twenty minutes, and then said he didnt have any! So we left, feeling a bit disappointed to say the least.
Other than that, the rest of the staff were very pleasant, and couldn't do enough for you. My son enjoyed the owl walk in the woods, with all the interesting facts.The leisure facilities were excellent and clean. All in all, a good experience. less
Angela B, Owner at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
Thank you for your review, and for choosing to stay at Moor Hall Hotel & Spa.
I am pleased that you took some time out to enjoy our extensive leisure facilities, and found these excellent and clean.
We pride ourselves on offering all our guests a superior service in all areas of the hotel, and I hope that you will accept my sincere apologies that aspects of your stay did mot meet our usual high standard, and we will be addressing these areas of concern immediately.
Achieving good quality sleep is very important, and I am sorry that the guests above you were noisy. At Moor Hall, we ‘police’ the hotel so that any noise or disruption of any kind is resolved immediately, but sadly the determination of some people to disregard the comfort and well being of others is beyond our control.
We have an ongoing refurbishment programme running at the hotel, and many of our bedrooms and public areas have already been updated. Thank you for your comments, which have been passed to our Maintenance Department for immediate action.
I hope that you will consider staying with us again in the near future, where you can be assured of our best attention.