Some good bits, a few not so good
02/02/2016 Nicki G, Bristol, United Kingdom
Overall this was a nice hotel to take my mum to on a spa break. The hotel is full of character with amazing wood panelling and stained glass. The room was clean, with comfy beds and tea and coffee mak... more
Overall this was a nice hotel to take my mum to on a spa break. The hotel is full of character with amazing wood panelling and stained glass. The room was clean, with comfy beds and tea and coffee making facilities. The spa facilities were nice, with very relaxing treatments.The staff are very helpful with a good level of service. Dinner in the oak room was good quality food with plenty of ambience. As part of the deal we were on, we had a voucher for pre-dinner prosecco and canapés and these were excellent and a lovely bonus.
On the negative side; we were surprised at the lack of complimentary toiletries in the bath room. There are several hidden extras food wise; it states that dinner is included in the room rate, but when you get to dinner, the menu states you are entitled to £28 spend. The mains especially in the menu were quite highly priced and for £28, depending on your choices, you may not even stretch to two courses. At breakfast, items on the menu were at a supplementary cost compared with the self-service breakfast, and whilst I was looking forward to eggs benedict I wasn't going to pay £13.95 plus £2.50 surcharge for it. Lastly, the treatments we had booked in the spa were more expensive than when I booked them a month ago, due to a price rise. However, the spa did not tell me this until the treatments were over and could not honour the original price. I have since emailed the spa manager, but have as yet received no reply (3 days on). less
Angela B, Owner at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
Thank you for the review of your recent visit to the hotel. At Moor Hall we want to make sure every guest is happy so we are grateful for your feedback which will help us improve for the future. We try to make sure there is a wide variety of choice without incurring any extra charge both in the restaurant and at breakfast and will certainly look at this on the next review. Our Leisure Club Manager is on leave at present, but if you'd like to contact me direct, I will be happy to assist on this issue.