Modern Hotel With a Few ‘Fawlty Towers’ Moments
30/04/2018 Tallyhos, Perth, Australia
We decided to walk the few hundred metres from the train station, but this proved challenging. Google directed us down a very cobbled street, which was hard work for our wheeled cases. After our arr... more
We decided to walk the few hundred metres from the train station, but this proved challenging. Google directed us down a very cobbled street, which was hard work for our wheeled cases. After our arrival, we discovered the hotel’s free shuttle service to/from the train station. We recommend asking for this for your arrival and departure.
Check in was quick and we gladly accepted the porter service. The hotel and our room were decorated in a modern, contemporary style with tiled floors throughout. A highlight was a large, lit picture of a vintage Maserati above the bed. I guess each room would have a similar picture, with varying marques in each room.
Technology was evident, with fancy doorbell/swipe card access and in-room controls. However, this technology did not always work. After we arrived back in our room, we could not get the Aircon going. The solution was to phone the front desk who then switched it on remotely. This happened three times.
Another occurrence was a fire alarm at 1:00 in the morning. It was quickly assessed as a false one, apparently caused by dust in the detectors. Much like Basil, the night manager was a little flustered, but explained the issue clearly. The following morning, no mention was made of this occurrence by other staff, so we suspect this is a routine occurrence.
Breakfast was reasonable with a good selection for €8-00 per person. Coffee was excellent. Room service dinner was quite limited, so we had dinner in ‘Damadeo,’ the restaurant next door, which was traditional Italian.
More on our room: the bed was comfortable with firmer pillows, which suited us. The bathroom had limited shelf space, with only hooks for hanging towels. The TV was quite large and modern with a limited selection of English channels.
As usual, we used the room safe. However, we were locked out when the batteries failed. These were replaced with old batteries, which continued showing “Low Batt.” It managed to keep working, but did not fill us with confidence. It was a little disturbing (but not surprising) how easily staff could open the safe using their own code.
Our last ‘Fawlty Towers’ occurrence was when using an iron. The circuit breaker kept tripping no matter which powerpoint we plugged it into. Draw your own conclusions as to why, but it was annoying.
Staff were friendly and accommodating. In fact, the hotel compendium made mention to ‘ask for anything to help your stay be more like home.’ We did annoy them a few times, and nothing seemed a problem for them.
An enjoyable stay for a few days in Modena. less
Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Thank you for sharing this review.
The Best Western Premier Milano Palace Hotel stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Each room has a different painting above the bed which remind many aspects of Modena: history, food and motors.
We are so sorry to hear you had few "Fawlty Towers" moments during your stay but we always do our best to assure our guests the best hospitality and cater to their every need.
We are fortunate to have an amazing team that comes to work every day with a "can do" attitude.
Again, thank you for your feedback and we hope to make you next stay a complete success in every respect!