Will not stay here again
We won't be staying with Best Western again. It was not our first choice because we were interested in staying much closer to the city center; however, shortly before our trip, our originally booked ... more
We won't be staying with Best Western again. It was not our first choice because we were interested in staying much closer to the city center; however, shortly before our trip, our originally booked hotel (Hotel Rua Frati 48) canceled our reservation because they decided to remodel, so we had to rebook quickly. The hotel was clean enough and had good front desk personnel.
The main problem was security. We put the do not disturb sign on, but someone still attempted to service our room; however, they propped open the door and left. When we returned there wasn't anyone in the room, despite the door hanging wide open and our suitcases and valuables on full display (since we hadn't planned on anyone being in the room). i reported it to the front desk, but Domenico simply said he'd annotate our account to not provide service and didn't address the very obvious security concern. The cleaning lady turned out to be down the hall in another room chatting with another cleaning lady while our room was left unattended - completely unsatisfactory. When we checked in it was obvious that the person at the front desk was dealing with a guest that had some other security concern, so maybe this is the norm. We got lucky and nothing was missing, but someone could have easily walked in and taken things without anyone noticing. less
Direzione Generale, Direttore generale at Best Western Premier Milano Palace Hotel, responded to this review
Dear David R,
We are sadden to hear that you did not enjoy your stay with us and we apologize again.
We really care about guest stays and of course their security and privacy so that room doors have an automatic closing system.
At Best Western Premier Milano Palace Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence.
Hope you would give us another chance in the future.
Carmen - PR OFFICE