Overpromises and underdelivers
24/10/2019 Mickirish, Belmont, Massachusetts
The Hotel Slon has an excellent location within Ljubljana's pedestrian zone; that and its breakfast buffet are its only positive attributes. First impressions are important and ours left much to be d... more
The Hotel Slon has an excellent location within Ljubljana's pedestrian zone; that and its breakfast buffet are its only positive attributes. First impressions are important and ours left much to be desired--the first thing that the front desk clerk at Hotel Slon said to us was that she could not upgrade us to a better room. However, we were not expecting an upgrade and were not asking for one, so to have this be her first utterance was off-putting. From the get-go, the staff were clearly overwhelmed by the sheer number of guests, whether in the lobby or in the breakfast area. The breakfast buffet was sumptuous; however, both mornings we had to wait for tables to be cleared. The scene was chaotic. As a party of two, we saw many tables for two that went uncleared for long periods of time, while we were inexplicably seated both times at tables for four. As for our room, it was cramped, and the bathroom was shoehorned in a tiny space. There was absolutely no space around the sink for any toiletries. The elevators were also overtaxed by the sheer number of guests. As it is in a pedestrian zone, your car is valet parked at a garage some distance away, at an additional cost. Despite its excellent location and breakfast, I would not stay at the Hotel Slon again, even though I am a big fan of Best Western Premiers in Europe. I am sorry to say that Hotel Slon did not live up to the standard of a BW "Premier". less
HotelSlon, Manager at Best Western Premier Hotel Slon, responded to this review
Thank you very much for taking the time and writing a review about our hotel.
I am glad that you liked our location and superb breakfast. The breakfast was just recently updated and we are very proud of it. Also, the pedestrian zone is a big edition to the hotel as it makes our location even more eminent in the heart of the city center.
Thank you also for pointing out the issues so we can improve and make your as well as the stay of other guests even more comfortable.
We are very sorry to hear that the reception desk ungracefully handled your check-in. We will investigate further why this was said, as they must have had some kind of notion that an upgrade was needed, like a member of BW rewards with a higher status.
For breakfast, we had a unique situation that happened, as our breakfast room can sit up to 110 people and we also usually prepare s few tables also outside in case of higher occupancy. In the days you were here, almost all of the people got to the breakfast room at once and we admit our staff was overwhelmed. We will try to find a suitable solution we can apply in this kind of situations.
You have booked an Economy room, which is the smallest room in the hotel, but the price is accordingly lower as it offers less space and comfort to guests. Some guests like it, especially those staying for 1 night only. Best location in city centre, delicious breakfast, 24h room service, 24h gym and spa are just some reasons why people book this room type. Our standard room is the Comfort room, which also provides more space and the bed size is 180*200 cm. For your next stay we suggest that you book our Comfort room or our Superior Deluxe room for a more luxurious experience, because this room has recently been fully renovated.
Our prominent location in the city center also means we do not have any parking nearby. But we have porters available for the guests 24/7 and we never had a complaint before. Also you do not need to worry about your car as we take care of it from your arrival until you depart for the hotel.
Again, I would like to say thank you for your time to write a review. The guest’s well-being is very important to us and all you have pointed out has been taken into consideration.
I hope we will be able to host you again and you will feel like at home in our hotel.