I've been a little chary of the Best Western brand over the years: in some cases, it seems to have capitalised on the previously good reputation of a private and/or family-run hotel by acquiring the goodwill and leaving the previous owners in situ as managers, only for the overall standard gradually to deteriorate over time.
However, this establishment seems to be rather different: the Modernist fabric of the building dates from 1937, and it has been fairly recently refurbished (I'd guess at around 2013: the date of lift manufacture is normally a good clue). Yes, there are some signs of wear and tear in the communal areas, but the room (318) was in very good shape.
As a first-time visitor both to Ljubljana and this hotel, I'd expected (perhaps a tad irrationally), to be a bit underwhelmed; but I'm pleased to report that I was anything but.
Our beds were extremely comfortable and capacious. The TV offered an above-average range of programming, including news and sport, and the WiFi signal was strong and constant over our 5 night stay, until, dare I say, various embassy delegations arrived on our final night.
The room aircon control was simplicity itself and worked (now that I hadn't expected from one or two other reviews here), and the road noise was unobtrusive (Slovenska Cesta has little other than buses, electric vehicles and the occasional taxi to trouble it, bearing in testimony to the City's green credential, on which it prides itself).
There were also some nice touches that you'd expect from any solid Four Star hotel in Western Europe: complimentary ear plugs (despite the aforesaid lack of noise, although great if you're sharing with an inveterate snorer like me); daily good quality toiletries, and bath robes; free bottles of water each day; tea- and coffee-making facilities; a well-stocked mini-bar; a weather forecast on a card on your bed every night, and a full-size umbrella in your wardrobe for your use during your stay.
The buffet breakfast is, quite simply, stupendous. You might say that the the depth and breadth of the vegan offering is reflection of the zeitgeist, but the wide range of traditional staples of cereals, breads, fresh fruits, cheeses, meats and yoghourts, and cooked breakfast essentials is both appetising and attractively presented. Items such as omelettes (and they're huge, be warned!) and Eggs Benedict/Royale are cooked to order, although you should allow 20 minutes or so for these, as they have to be transported from the kitchen below. The service is friendly, efficient, and sometimes quite witty, as it is on reception and in the bar.
Are there any quibbles? Well, I didn't much care for having to get down on my hands and knees to program, open and close the safe; and interestingly, another guest amongst our party, who is somewhat petite had precisely the opposite problem, in that she had trouble reaching up to it in her room: easily remedied, I'd have thought. A flickering light in the bathroom was reported and, in fairness, promptly fixed.
We didn't eat dinner here, but did enjoy an excellent bar snack of meats, salad and buffala mozzarella. It also enjoys an excellent reputation for its cakes. The hotel's proximity to a plethora of excellent restaurants leaves you pretty spoilt for choice in any event. Thoroughly recommended, and would probably get a 4.5/4.75 out of 5 from me if the scoring system allowed. less