Good location, very comfortable
22/06/2019 RodneyfromLondon, London, United Kingdom
My stay here was for two nights, 14-16 June 2019. This hotel has something rare in chain hotels: character, not completely swamped by branding. The Rebstock is in a quiet location on the edge of the o... more
My stay here was for two nights, 14-16 June 2019. This hotel has something rare in chain hotels: character, not completely swamped by branding. The Rebstock is in a quiet location on the edge of the old town, within easy walking distance of the main sites, and the staff were welcoming and friendly.
On arrival I was informed that my room had been upgraded, always welcome news. Room 216 (photo) was thus very large; the view from one of the four windows (photo) was local but shows the modern extension building site, supposed to have been finished in April 2019 according to a note on the desk in my room. The room key worked well. There were door hangers for privacy and “Please make up my room” –something of a rarity. Storage space for clothes and luggage was very generous (photo), with normal clothes hangers (not the non-steal variety with metal connections, which can be very time-consuming, as it is impossible to manipulate one with only one hand). The room was fairly quiet – limited, occasional, mostly nocturnal, noise from the street. There was a long desk (photo) with plenty of space for place for a computer, but not enough power points. The WiFi was very good. The desk waste bin had no lid.
There was a clock/radio at the bedside. The tea- and coffee-making facilities were welcome, although there was only Earl Grey tea and no chocolate.
TV – I could not find a channel guide, and the conference I was attending was too demanding for me to use it.
The welcome bottles of local wine and mineral water were appreciated. Nice touches were also the offer of a glass of hot milk and honey to insomniacs and the free TV programme guide left outside the door.
The bathroom (photos) was spacious. The bath was large, but getting out of it was made difficult by the location of the soap dish (for which there was no soap!). The hot water came very fast and in an adequate quantity. The tissue dispenser was appreciated. The hair dryer was visible immediately, in the bathroom. The waste bin had an inconvenient pedal-operated metal lid. The cleaning staff were thorough and did not move my possessions around.
The breakfast buffet was extremely varied, with a wide selection of hot food. The breakfast room (photo) was very bright and of adequate size. On the tables, there were table waste containers, common in Germany. On my first morning, all the tables had (guest name) labels on them which caused some confusion; these was absent on the second morning.
Free newspapers, all in German, were available in the lobby and the breakfast room.
On the morning of my departure, I asked for my check-out to be extended to 14:00 (from 12:00). The check-out time was not on my booking receipt or the key card holder, as far as I could establish. When I asked for my key card to be extended to 14:00, I was told to return to Reception at or after 12:00 – a first in my experience. less
Christoph U, Inhaber at Best Western Premier Hotel Rebstock, responded to this review
Thank you very much for your feedback to your stay with us! I am glad, that you enjoyed your stay at the Rebstock. Your comments are very helpful for us to further develop our guestrooms and services. Thanks again!!