Properties Great, Employees Fantastic
12/06/2017 robmacusa, Willow Creek, California
Wife and I spent two nights at the hotel, and were afforded the opportunity to try out the Junior Suite. With a large balcony overlooking the city, the room was as promised by the hotel website's des... more
Wife and I spent two nights at the hotel, and were afforded the opportunity to try out the Junior Suite. With a large balcony overlooking the city, the room was as promised by the hotel website's description... very good! We ate breakfast at the hotel, and there was quite a variety of food -- well worth the price paid for it. We did not take the opportunity to spend evenings downstairs at the hotel due to the fact that there were plenty of restaurants within walking distance.
What set our experience at the hotel apart from the normal stay at a hotel such as this was the incredible assistance and support of hotel staff when my wife and I discovered that our plans had changed dramatically on very short notice. We were just checking out of the hotel to take a taxi to the cruise terminal for a planned embarkation when the cruise line advised us that the cruise had been delayed for two additional days! Hotel Dante's front desk staff immediately notified the manager of our issue, and just about took over to resolve our personal issues. Besides working on getting us a room, they assisted us in communicating with local officials at the cruise terminal and the cruise lines. Due to their assistance in describing our issues with these officials in the local language, we were able to quickly resolve our problems, and be set upon the right path to solving the issue.
These actions were nothing short of fantastic, and revealed the true customer service provided by the employees of the hotel. When in Barcelona, give them a try. They are close to metros and buses, and within walking distance to many of Gaudi's wonderful works. less
Dante H, Director Comercial at Best Western Premier Hotel Dante, responded to this review
We thank you very much the time spent in writing your review of BEST WESTERN PREMIER Hotel Dante. Your opinion encourages us to keep improving our services in the future.
We are very glad that you enjoyed your stay with us and we hope that you will come back soon.
Please, do not hesitate to contact any member of our team for any further assistance you may need.
On behalf of all the BEST WESTERN PREMIER Hotel Dante staff, thank you very much.
Reservations & Revenue Manager