Best Western Premier Hotel Dante

To be clear, I have not yet had the opportunity to stay at the Best Western Premier Hotel Dante. I have awarded an Excellent rating to the hotel in recognition of their customer service which exceeded my expectations concerning the full reimbursement of my non-refundable reservation. I had booked a reservation in October 2019 for a stay at the hotel in April 2020. Due to the COVID-19 pandemic and ensuing travel restrictions, my 4 week trip to Europe was cancelled. While I always take out travel insurance while travelling overseas, my policy excluded cover for pandemics. My bookings for accommodation in France, Italy and Spain were all of a non-refundable type. Fortunately, the hotels in France and Italy were in a position to offer credit vouchers equivalent to the value of my bookings. My contact with Best Western's Customer Service department to enquire about the Premier Hotel Dante's COVID-19 refund policy was not initially positive. The hotel was still assessing the extent of the Spanish lockdown at the time of my enquiry and reminded my my reservation was of a non-refundable type. Subsequent follow-up with Best Western proved a little frustrating with the lack of response to my emails. Fortunately, after reading one of the replies from the hotel in this thread, I emailed the hotel directly. In my email, I mentioned that I had made non-refundable bookings with other hotels in France and Italy and they had all demonstrated good customer service and flexibility by offering a credit voucher for my cancelled stays. Perhaps the Premier Hotel Dante could offer similar? Well, to my absolute surprise and delight, the hotel went one better, and gave me a full cash refund for my booking! I do hope to undertake my 4 week trip to Europe once international travel fully resumes, undertaking the same itinerary as I had originally planned. My credit vouchers with other hotels will most likely constrain me to re-booking with them. While I have no such constraints with the Premier Hotel Dante, I fully intend to book with them for my stay in Barcelona. As far as I am concerned, the hotel reimbursed me in good faith, and I intend to repay them in kind. less

We were scheduled to stay there May 29th 2020 one day before a cruise. As we all know with the coronavirus that all cruises and travel to Europe has been canceled . We got a email from Best Western saying that we would get a refund for stay that was prepaid but the hotel in Barcelona declined the refund. I think it is terrible customer service for the name Best Western. I really was not expecting to be denied a refund, especially under these circumstances. We will never consider staying at this hotel when we travel to Barcelona and I put together groups to go on cruises and will never suggest this hotel. I can't help that the cruise line canceled the cruise and there is no travel to Europe. I cant believe Best Western associates itself with owners like this. It gives Best Westen a very bad name less

Stayed here for 2 nights over a weekend as a couple. The location is ideal, central and several nearby bus/metro/local train stops which make it very easy to get to, though many of the key places to visit are easily within walking distance. Staff were friendly, the room comfortable and spotlessly clean. We didn’t have breakfast included, though it was offered to us at a cheaper rate upon check-in than was offered on booking.com when we made the reservation. My only slight complaint would be that the WiFi connection didn’t work with Netflix, though it worked with everything else, that’s about as far as I can go on the negatives! Have stayed in Barcelona several times before having previously lived there for a spell and this has been the best hotel experience. less

We enjoyed your hotel every time. The desk staff were a pleasure to speak ,excellent and could not have been more friendly and helpful. You can't beat your Best Western Premier Dante for a really confortabile stay. The buffet breakfast with spanish and International cooking style are tasty and delicious .The staff Is friendly. Rossana.C less

We stayed here as a family of three in January 2020. The staff at this hotel are wonderful, margarita on check in was extremely helpful and efficient. Thomas recommended and booked s restaurant for a birthday meal, and also retrieved a lost scarf from the restaurant the day after when I discovered I'd lost it! Another member of staff picked it up and brought it back for me on his motorbike, so thank you both! The hotel itself is well appointed, a little walk into central Barca and easy access to the metro. The rooms were clean, extremely comfortable beds but every morning we were woken at 5 am when the cleaning starts as we were located near the office and service lift. Not great with a child. The breakfast was a disappointment to be honest. We are not fussy by any means , but the offerings here were very basic. All in all, a fantastic trip to Barcelona, great staff but let down by the noise and the breakfast selection. less