Best Western Premier Hotel Dante

We enjoyed a free upgrade and had an excellent relaxed evening at this hotel. Staff was particularly attentive to our needs such as carpark and some requirements for our young two-year older. We will definitely stay here on our next stay to Barcelona less

Very comfortable and very beautiful cozy rooms with nice view, I would really recommend it to everyone because throughout the whole stay you will not want anything more at this price range plus the location of it is very good too less

I was staying with my family of 5 and since we can't all share a room, we got two rooms and they had a door in between them so we could easily move from room to room which was very nice! The rooms were quite spacious and always kept very clean. The location is close to the metro, which is very convenient. The staff are all very friendly and there was quite a good selection of foods for breakfast! Would definitely stay here again! Only complaint was that we could hear the family staying the room quite clearly, but they were quite loud. less

To be clear, I have not yet had the opportunity to stay at the Best Western Premier Hotel Dante. I have awarded an Excellent rating to the hotel in recognition of their customer service which exceeded my expectations concerning the full reimbursement of my non-refundable reservation. I had booked a reservation in October 2019 for a stay at the hotel in April 2020. Due to the COVID-19 pandemic and ensuing travel restrictions, my 4 week trip to Europe was cancelled. While I always take out travel insurance while travelling overseas, my policy excluded cover for pandemics. My bookings for accommodation in France, Italy and Spain were all of a non-refundable type. Fortunately, the hotels in France and Italy were in a position to offer credit vouchers equivalent to the value of my bookings. My contact with Best Western's Customer Service department to enquire about the Premier Hotel Dante's COVID-19 refund policy was not initially positive. The hotel was still assessing the extent of the Spanish lockdown at the time of my enquiry and reminded my my reservation was of a non-refundable type. Subsequent follow-up with Best Western proved a little frustrating with the lack of response to my emails. Fortunately, after reading one of the replies from the hotel in this thread, I emailed the hotel directly. In my email, I mentioned that I had made non-refundable bookings with other hotels in France and Italy and they had all demonstrated good customer service and flexibility by offering a credit voucher for my cancelled stays. Perhaps the Premier Hotel Dante could offer similar? Well, to my absolute surprise and delight, the hotel went one better, and gave me a full cash refund for my booking! I do hope to undertake my 4 week trip to Europe once international travel fully resumes, undertaking the same itinerary as I had originally planned. My credit vouchers with other hotels will most likely constrain me to re-booking with them. While I have no such constraints with the Premier Hotel Dante, I fully intend to book with them for my stay in Barcelona. As far as I am concerned, the hotel reimbursed me in good faith, and I intend to repay them in kind. less

We were scheduled to stay there May 29th 2020 one day before a cruise. As we all know with the coronavirus that all cruises and travel to Europe has been canceled . We got a email from Best Western saying that we would get a refund for stay that was prepaid but the hotel in Barcelona declined the refund. I think it is terrible customer service for the name Best Western. I really was not expecting to be denied a refund, especially under these circumstances. We will never consider staying at this hotel when we travel to Barcelona and I put together groups to go on cruises and will never suggest this hotel. I can't help that the cruise line canceled the cruise and there is no travel to Europe. I cant believe Best Western associates itself with owners like this. It gives Best Westen a very bad name less