Carefully with your credit immediately
13/07/2019 IGNACIO L, Miami, Florida
We stayed at this hotel for one night. Even though the hotel is clean, has a good location and nice rooms, I will advise to be careful while providing the staff with a credit card. This is the only p... more
We stayed at this hotel for one night. Even though the hotel is clean, has a good location and nice rooms, I will advise to be careful while providing the staff with a credit card. This is the only place (every where else we paíd cash) and the next thing we know is that someone is using our credit card to charge movie tickets and purchasing in amazon Spain, all charges originated from Barcelona. Thank God we purchased the internet package in our cruise and we received the credit card alerts that someone was purchasing things using our credit card. We contacted Citibank and cancel the account immediately. We are 100% sure this happen at this hotel and are giving you a warning to be careful while handing your credit card to the staff. Also the maid came in our room twice without first knocking on the door (she was on the rude side). If you have a choice, stay in another hotel.
Good luck. less
Dante H, Director Comercial at Best Western Premier Hotel Dante, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Please, take note that our property does accept cash, so please make sure that you are writing this comment in the correct Hotel. In case Front Desk staff asked you for a credit card, is because of a guarantee, but never will be used without your authorisation.
I suggest you to check the times of the transaction, since maybe the credit card was used before check-in and you are not able to see until 1-2 days after in your account.
Our staff is very competent and has been working with us for many years. It is the first time we received a comment like this, so please be so kind to double check.
If you need more information, you can contact us to email@example.com
We will be very glad to assist you and clarify this.