Great Customer Service
06/03/2018 Lori S, Calgary, Canada
I recently stayed at the Best Western Premier Hotel Dante and was very impressed. I stayed at the hotel for ten nights and although the walls were a bit thin (earplugs help) my hotel stay was very enj... more
I recently stayed at the Best Western Premier Hotel Dante and was very impressed. I stayed at the hotel for ten nights and although the walls were a bit thin (earplugs help) my hotel stay was very enjoyable.
Our first room at the Best Western Premier Hotel Dante was a little small and would have been okay if we were staying only a couple of days, but as we had an extended stay, we asked if we could move to a larger room. The staff was very accommodating, and although there was nothing available that day, we were moved when something opened up the very next day.
Breakfast was included in our booking, and the buffet had an adequate selection of items. There are many restaurants in the area, but I enjoyed the ease and proximity of the hotel breakfast.
The hotel room was clean, and the beds were very comfortable, the bathroom and separate shower area were well stocked and also clean. We had a small balcony and sofa bed and a mini fridge to store some food we purchased at the little grocery beside the hotel.
The hotel is within walking distance of many local sites, my mother who is a very young 80 years had no problem with the distances from the hotel to the various sites. However, if the site is a little further out, transit is located just out front of the hotel. The hotel staff can help with transit information. We purchased a ten trip transit pass at the tobacco shop on the corner from our hotel (2 min walk) it saved the hassle of buying a ticket for each passenger and leg of the trip.
The Best Western Premier Hotel Dante is a reasonably priced hotel with the comforts of some higher end hotels in the area, but the truly outstanding customer service of the front end staff at this hotel sets it apart from the others. The team went over and above to ensure our stay was comfortable and were always on hand to assist with questions, directions, computer help, room change assistance and the list goes on. I do not think I have ever had such attentive and helpful front desk assistance. Truly extraordinary !! less
Dante H, Director Comercial at Best Western Premier Hotel Dante, responded to this review
We thank you very much the time spent in writing your review of Best Western Premier Hotel Dante. Your opinion encourages us to keep improving our services in the future.
We are very glad that you enjoyed your stay with us and we hope that you will come back soon.
Please, do not hesitate to contact any member of our team for any further assistance you may need.
On behalf of all the Best Western Premier Hotel Dante staff, thank you very much.