When it comes to customer satisfaction, the hotel's record speaks for itself. Impressive. Their ongoing effort and commitment are what made the hotel what it is today and the consistency of their remarkable customer service is what keeps people like us coming back. There is nothing like a cheerful voice at the other end of the line and a welcoming smile when you arrive at the hotel.
Over the years, the property has been completely renovated and well maintained, but some things could be freshened up, the decor in the rooms in particular. But then, the bizarre paintings have always looked a bit strange to us. The average-sized rooms are comfortable and have all the amenities required for a pleasant stay, including a small fridge, free Wi-Fi and a work desk. Parking is abundant and free of charge. While on the expensive side, the lovely restaurant, La Fenouillière, is among the more notable ones in Quebec City, but discount vouchers for hotel guests are available at the front desk. We like the proximity to the many shopping areas on Laurier Boulevard, the easy access to bridges and highways, and the scenic drive along the St. Lawrence River to Old Quebec. To sum it up; it is good value. less