5 Star Facility - 2 Star Service
15/05/2019 Allen J, Bryn Mawr
We booked our stay from our home in Pennsylvania. When we arrived,at 1pm, in a hire car, we were told that the hotel's garage was full. We were also told that the valet was not allowed to park guest's... more
We booked our stay from our home in Pennsylvania. When we arrived,at 1pm, in a hire car, we were told that the hotel's garage was full. We were also told that the valet was not allowed to park guest's cars in the Township's car park. We had to locate the car park and park our rental car our selves.
No hotel gets four stars if it leaves its guests to find their own parking place.
In our suite - yes, a suite, but no parking - we had a huge bathtub. Very nice. But not really. The not tap ran at about one teacup per minute. It took an age to fill.
The problems at this hotel are very easy to fix. The fact that the problems have not been fixed tells us all that we need to know - the owner/manager simplt does not care.
This was visit number six for us. The most recent visit was a dozen years ago. We will not return - and I recommend that others avoid this place also.
grand_monarque28, La réception at Best Western Grand Monarque, responded to this review
First of all we would like to thank you for your confidence and recent stay.
Your booking was made through Best Western website. As mentionned at the bottom of your booking confirmation, our private parking is on booking because of the limited number of places we have (10 euros per night, valet parking service included). Thus, indeed, at your arrival, there wasn't any places left available. We immediately advised you some places in town to easily park close to the hotel. We hope that you do understand the situation.
Moreover, your Suite was cleaned up and ready at your arrival (around 14h00), we've done our best so that you could have your room as soon as possible (check-in time usualy from 16h00, time at we guarantee our rooms ready).
Be sure that your satisfaction is our priority and that we're trying to do our best to propose you the best stay possible in our sweet home. Our whole team is entirely dedicated to you and at your disposal.
We really hope that you enjoyed your room, its confort and the quality of the differents services of our establishment.
We wish you a beautiful day