BW hotel steals f350 euro from customer at check out and did not honor BW internet price
07/10/2019 Letro, Easton. MD
The BW internet booking was not honored. During check out an additional 350E was added to bill. We enjoyed the hotel but stealing 350 euros at check out is criminal and in poor taste. Watch out th... more
The BW internet booking was not honored. During check out an additional 350E was added to bill. We enjoyed the hotel but stealing 350 euros at check out is criminal and in poor taste. Watch out the same problem is now occuriring at BW in hotel rive droite & spaLourdes. Booked BW rewards & free breakfast but booking at hotel is FLEX no breakfast. BW has a disconnect between BW reservation site and hotle properties. Or perhas the France hotels a just stealing. less
grand_monarque28, La réception at Best Western Grand Monarque, responded to this review
Thank you for sharing your stay in Chartres with us. It was a pleasure for our team welcoming you for 5 nights and we're also very glad you enjoyed your time here.
Regarding your disappointment, please note that the room you booked (through Best Western website) was a for a large one (Family Room). Further to your request (at the check-out) we've accepted to use your BW points for the payment of your room. Since the price for a Confort one (available for use of BW points) and the Family room is not the same, indeed, the additional fees concerning the category of room had been added to your bill.
We're really sorry that you didn't understand. Indeed, at check-out time it seemed that everything was understooden and alright.
We invite you if you need for information to reach our reception team so that everything could be clear
However regarding the breakfast, as mentionned it was not included in the price of your night. We understand that the rate you booked seemed to include it and be sure that this information will be shared with Best Western Proprety. We totally understand your unsatisfaction regarding the confirmation you probably had and we will let them know.
We really wish that you will keep a great memory of your coming.
We all remain at your disposal and be sure that your satisfaction is our priority
Have a beautiful week