22/06/2018 Karl F, Lexington, South Carolina
June 18th, me, my wife, and 16-year-old son stayed at the Best Western Hotel Premier Faubourg 88 for 2 nights + 1 at Holiday Inn. We booked through Trip Masters. Our room was not ready on the day we h... more
June 18th, me, my wife, and 16-year-old son stayed at the Best Western Hotel Premier Faubourg 88 for 2 nights + 1 at Holiday Inn. We booked through Trip Masters. Our room was not ready on the day we had booked so we were routed to the Holiday Inn Paris- Gare de I'Est. for the first night and then we were transferred back to the Best Western the day after. This was an inconvenience since we did not have access to a room during the times they were cleaned but the Holiday Inn was a nicer hotel. The Best Western was clean and the staff were polite but the room was very small. We are average sized people but I can tell you that this hotel is not suitable for anyone larger. Air conditioning was excellent and beds were comfortable. Maid service was good. A very limited breakfast is offered for an additional charge of 7 to 9 euros each in a very cramped room. There are a number of expensive cafes within walking distance which seemed to all serve basically the same thing. See my review on a much better choice from last year at the Novotel Suites Paris Expo Porte de Versailles. less
Responsable E, Hotel Manager at Best Western Premier Faubourg 88, responded to this review
Dear Karl F,
Following your stay at the Best Western Premier Faubourg 88****, we would like to thank you for your feedback.
First of all, please accept our appologize regarding the problem with your reservation for your first night in Paris.
We appreciate your nice comment concerning our team and the maid service, It'a a real pleasure to see that you enjoyed it.
I was really sorry to hear that we did not meet your expectations with regards to the size of the executive room that was allocated to you. We offer a number of different room sizes so please mention that you would prefer a larger room next time you book a room with us, we will, subject to availability, i can provided our Junior Suite for you.
I hope we will have another opportunity to be at your service on your next trip to Paris.