Best Western Premier Faubourg 88

Booked a room 2 years ahead of time and had to reschedule our trip due to covid. the booking was changed to June 2021 and we received a confirmation that our room was reserved. so, I get to the hotel at 10am on Saturday, its about to rain, got my wife in a wheelchair, kids, luggage, no cell phone service yet, and walked from Gare due Nord to the faubourg, and they are closed. just a sign that we should call or email. so, the number went to voicemail and no reply from the email. thankfully, a competent and caring hotel, the Best Western Anjou, was able to call and get us a nice room right on the spot. I would generally not give a rating such as this, but I think for leaving me literally in the rain with no hotel, this should allow 0/5 stars. DO NOT BOOK OR STAY HERE. IF THEY ARE WILLING TO LEAVE YOU OUT IN THE RAIN WITH NO NOTICE AND STILL TAKE YOUR MONEY WHO KNOWS WHAT ELSE THEY ARE WILLING TO DO. less

It's a rather nice hotel in a nice location right by the métro. The room looked quite nice, the shower was great and so was the bed. It wasn't noisy at all which is quite something for a hotel in Paris. N'a pas aimé · However, the rooms are TINY! The bed takes list if the room and we had to put a chair in the wardrobe to create a bit of space. That's the only issue, really. But I felt it was a bit expensive for such a small room. less

We stayed here on Sunday 19th July and before deciding to write this review I emailed the business to detail the issues I had: I’ve not had a reply. We booked a double, non-smoking, room for 1 night. On arrival we checked in and were given room 003. Despite the fact that no facilities were open in the hotel (not a problem I do understand Covid19 restrictions) we were asked to provide a credit card for 50 euro pre-approval for spend whilst there.... really? ... process above service quality I would say. It was a hot day so when we went to our room I tried to switch on the air-conditioning (remember 4 star hotel) and it was not working so went to reception. They advised they were aware of the issue and would call the engineer on Monday as it was too expensive to call out an engineer on a Sunday. I asked if we could change room and was advised it was an issue with all rooms and the hotel was full so no we couldn’t change rooms. I then noticed that despite having booked a non-smoking room the room given was in the centre of the smoking area with ingress and regress from the room requiring a walk through the smoking area. It also meant we couldn’t open the room window to alleviate the non-working air-conditioning issue as the rancid and discussing smoke from the constant stream of smokers outside would waft in. We slept on top of the bed completely unclothed but it was still so warm we could not sleep. In total I had about 2 hours sleep. What good a hotel if you cannot have a good nights sleep. All-in-all I would avoid avoid avoid. This hotel is only interested in YOUR money and not in your satisfaction. less

Roosm are small even for Parisian standards and staff is unfriendly especially Ms. Leon - you should NOT be working in the service industry. I am a Best Western Diamond Select card holder and this is not the service standard I am used to by Best Western. It is a shame, because the location is very good and convenient with Gare Du Nord (eurostar) and the Metro styation only a short walk away. On another occasiuon I had to amend a booking and the hotel was copmpletely inflexibleeven though I am a frequent visitor to Paris. Needless to say I will avoid this hotel at all cost on future trips and recommend the Best Western Marais Grands Boulevards or Best Western Opera which are just down the street to anyone who is thinking of staying at a Best Western in this area. less

This is a great small hotel in a perfect condition. We travelled via train and it is really just a 10 minute walk from Gare du Nord to the Hotel. There is a metro stop about 1 minute away so practically on the doorstep. The staff are extremely helpful and friendly. The hotel room was not huge but absolutely sufficient and very clean. The bed very comfortable. The bathroom was a good size with great shower. The room we had (4th floor) had bathrobes and slippers. We had booked the room including breakfast which was buffet style and was extremely good offering hot and cold food. We will definitely return here to this great little hotel with the great staff. less