Best Western Premier EMA Yew Lodge Hotel & Conference Centre

Wasn’t expecting much to be honest.I was in a party of 13 to celebrate my sisters 70th. We had a very easy check in quite early mid morning. Met up with all the party, was told we were to have lunch and Dinner in a conference room. Which some of the party immediately dressed with balloons. We had a drink on the terrace before lunch, lovely sunny day. We went into Lunch was a very nice selection and the Prosecco served by lovely waitresses. They were very helpful. After lunch went into the lovely pool . Had my treatment, very nice treatment rooms and nice beauticians. Went back to the outside terrace by the bar! We had our evening meal at 7.30 it was served by yet more lovely waiters. The food menu was not really my liking but it was cooked very nice, too much of it really. It was enjoyed by everyone else. The waiting staff were very attentive and so pleasant, as with the rest of the staff, it seems like a real happy place to work. They are renovating the bedrooms, putting air conditioning in , but alas ours didn’t have it! It was one of the warmest nights of the year, so didn’t sleep too good. The plus side, lovely comfy beds. Yes deffo go there again. less

Nice basic spa. Enjoyed the treatment. Nice lovely spacious room and clean. A little disappointed with the good quality at Marco Pierre Whites restaurant, especially the steak. Would stay at this hotel again. There was a lovely pub 0.2 miles away from the hotel, which had a lovely beer garden, which was great on the day we went, as we were experiencing fab weather. less

I stayed here recently with my husband and our two children, aged 9 and 12. We booked the hotel weeks in advance and upon arrival were given room 435, which is on the top floor and at the very end of the corridor. The room was incredibly tiny, so small that there was literally no place to store our luggage. In the end we had to stack our suitcases on top of each other in the middle of the room, and then slide around the cases to get to the beds. At night, the room was airless and very warm and we all commented on how badly we slept because of it. To top it off, when we tried to have a shower in the bathroom, the cold water tap in the bath was broken, meaning that only scolding hot water came out of the mixer top controlling both the shower and the bath. We phoned to reception to report the fault and a nice lady came to see if she could fix the tap for us, but she confirmed that the tap was indeed faulty, but that unfortunately the hotel maintenance team was away for the next two days, and so the broken tap couldn't be fixed during our stay. Ten minutes later, the hotel management called to say that due to there being no bath or shower facilities in our room, they would offer to move us to the only other available room in the hotel, but that it would be even smaller than the room we were currently staying in. Alternatively, the management said that we could stay in our present room with the broken taps and instead all walk down to the basement area to use the showers in the hotel gym. For this inconvenience, the hotel would offer us a 20% refund on our stay, but no more. I'm sorry, but in this day and age, this is simply not good enough! The stay at the hotel had been booked as a special weekend away for the family, to celebrate one of our birthdays. We do not want to have to 'slum-it' and be carting a change of clothing down four floors of stairs to have a wash and get ready in the communal changing rooms, before we go out for our evening meal and then again before we go down for breakfast in the morning. If a 20% refund for a ruined weekend is EMA Yew Lodge's idea of acceptable customer service, for such a shoddy hotel experience, then I can only suggest that people stay at one of the other hotels in the area. Do not stay at this run-down hotel. You have been warned! less

We really like this hotel. Very friendly staff and the hotel is spotless. We used the spa and had a treatment each which was amazing. This was our third visit and have another one booked for August. it was good to see they are updating the hotel which I must admit it was tired less

Attended my friends wedding and totally blown away by the service, staff, food and accommodation. The wedding breakfast was delicious, probably the best we have ever had. Plenty of staff to serve at the bar, really clean facilities and very efficiently run. Would highly recommend. less