Best Western Premier Bryan College Station

1920 Austin's Colony Pkwy, Bryan, Texas, 77802-3337, United States
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Best Western Premier Bryan College Station

Welcome to the Premier Life! Our upscale hotel provides you with a refined level of comfort and superior service to exceed expectations and ensure a memorable stay. Our plush amenities and distinctive style will leave a lasting impression when you s show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1920 Austin's Colony Pkwy, Bryan, Texas, 77802-3337, United States

Reviews of Best Western Premier Bryan College Station

Traveller Overview:
4.5 Rating: 765 reviews
Excellent 71%
Very Good 18%
Average 5%
Poor 3%
Terrible 1%
Rating

Just M, wrote review 20/12/2020

Surprisingly Fabulous

I must confess, I'm not much of a BW fan - too many disappointments in the pass but used my miles to get a freebie as a pit stop on road trip. Quite delightful, to my pleasant surprise. A definite s... more

Owner Response
Katie Paddock, General Manager at Best Western Premier Bryan College Station, responded to this review
Dear Just M, Thank you so much for your kind review of our property. Best Western has made wonderful strides over the past several years to improve in all aspects, and we are just as happy about it as you are! We hope that you continue to have pleasant experiences at our hotel chains, and also hope to have you with us again soon!
Rating

Mznoname, wrote review 08/11/2020

Not worth the price

First complaint: Room key did not work twice which made me have to go up and down twice in a row with my heavy belongings. Telephone at elevator was not working, which I was hoping it did to save me a... more

Owner Response
Katie Paddock, General Manager at Best Western Premier Bryan College Station, responded to this review
Dear Mznoname, I would like to offer my sincerest apologies about the experience that you had at our property. I am very disappointed that we dropped the ball and that it forced you to relocate to another hotel. I am very surprised to hear about the issues that you experienced, and very sorry that we dropped the ball. I am the new General Manager here at BW Premier and if you would like to contact me directly, I would be very happy to discuss your concerns and also obtain additional information from you. Any/all feedback that you are able to provide us with will be used as a training opportunity for our team to ensure similar issues do not occur again in the future. Please know that your comments are heard and valued, and we will be working as a team to improve in the areas that you mentioned. Please give me a call at 979-731-5300 and ask for Katie. If I do not hear from you, I hope that you would be willing to give us another chance.
Rating

bobbijo2020, wrote review 31/10/2020

Above and Beyond

This hotel is super clean and all staff were friendly. Great location within minutes of numerous restaurants and shops. Great price for a hotel that can easily be compared to a 5 star hotel. Enjoyab... more

Owner Response
Brandon Kazmierski, General Manager at Best Western Premier Bryan College Station, responded to this review
Dear Bobbijo2020, Thank you so much for your kind words and 5 star review! I am thrilled to hear that you enjoyed your visit to our property, and so grateful that you took the time out of your day to provide us with feedback. I speak on behalf of the entire team when I say that we cannot wait to have you with us again!
Rating

nmcintyre32, wrote review 10/10/2020

Great room Good Value

This property is well appointed, easily accessible and clean. Beds are comfortable.The noise acoustics could use some work as it is easy to heard your neighbor. The overall value of this room is excel... more

Owner Response
Brandon Kazmierski, General Manager at Best Western Premier Bryan College Station, responded to this review
Dear nmcintyre32, Thank you for your review and kind words! I am thrilled to hear that you had a comfortable experience with us. I do apologize for any noise issues that you may have experienced during your stay, though! We will certainly look into this and see if there is anything that we can do to prevent this issue from occurring in the future. I do hope that you will be back to join us again soon! Yours in Hospitality, Katie P. General Manager Best Western Premier Bryan
Rating

Chillreviews, wrote review 02/09/2020

Amazing experience!

From the check-in and room upgrade for being a BestWestern Rewards member, the stay was wonderful and relaxed. Evacuating from the Hurricane Laura, they made a stressful experience much easier to deal... more

Owner Response
Brandon Kazmierski, General Manager at Best Western Premier Bryan College Station, responded to this review
Dear Chillreviews, Thank you so much for taking the time to provide feedback on your recent experience with us. I am sorry to hear about the circumstances that brought you to our property, but am thrilled to hear that you enjoyed your experience! You are welcome to join us at your "home away from home" any time - and hopefully your next visit will be for a fun weekend getaway instead of running from a storm :) ! Yours in Hospitality, Katie P. General Manager Best Western Premier Bryan