Super Loosey Goosey with the Masks
A man at the front, who appeared to be a manager, and the women who worked at the front desk, weren't routinely wearing masks. The man and one of the women walked into the hotel from outside and said ... more
A man at the front, who appeared to be a manager, and the women who worked at the front desk, weren't routinely wearing masks. The man and one of the women walked into the hotel from outside and said hi to me, no masks. It was infuriating. There were members of the military staying there, and most of them wore masks when inside, as the signs posted said, but some did not. Overall I didn't feel that comfortable here. The room had a ton of dust on the console between the beds. The shower's water pressure was glorious, but it leaked on the floor. I was thankful to have running water here after the storms and problems with water and power in Austin, but I can't say we'll be back to this hotel. less
Katie Paddock, General Manager at Best Western Premier Bryan College Station, responded to this review
Thank you for taking the time to provide us with feedback about your recent stay. I am so sorry to hear about the shortcomings that you experienced at our property, and we promise to do better. These action items will most certainly be addressed with our management team to ensure that these issues are corrected immediately. I do hope that you will give us the opportunity in the future to provide you with the experience that you deserve.