It was OK. The devil is in the details...
19/07/2018 katmcw85, Del Rio, Texas
This hotel looks fine. Nicely decorated lobby, sufficient furnishings in the room, etc. Free unlimited coffee and water in the lobby, which was nice. Friendly employees. Breakfast is fine.
Here are... more
This hotel looks fine. Nicely decorated lobby, sufficient furnishings in the room, etc. Free unlimited coffee and water in the lobby, which was nice. Friendly employees. Breakfast is fine.
Here are my gripes:
1. They placed a $40 charge on our card to cover “incidentals.” When my husband asked how long it will take for the $40 to be credited back to our card, they said “7-10 business days.” Really? They have a bar and snack store, but we used neither.
2. Construction seems shoddy. Walls are thin. Hallways are STIFLINGLY hot and stuffy (no ventilation) and have an odd rubbery smell (think tire shop). Hallway floor resonates with your footsteps, and creaks beneath your feet, so it’s basically plywood covered with cheap carpet).
3. The fit and finish are poor. Bathroom vent is weak, so shower creates too much steam and heat. The nice magnified mirror was rusty (probably from all the steam build-up in the bathroom). Also, the too-tiny shower shelf is placed in the wrong corner (you have to lean into the shower stream to grab the soap). Lighting is wired oddly (you can’t turn on the light above the coffee/microwave area without turning ALL of the lights on). Our carbon monoxide monitor was unplugged with batteries out when we arrived. The beds are a box-style with shin-banger corners. All 3 of us tripped and banged our knees/shins multiple times by misjudging the corners (covered by bedding). Not only was it a nuisance—my daughter got a bad bruise.
Basically, this place is OK. But the attention to detail when designing it was seriously lacking. The $40 charge was the deal-breaker for us. Probably won’t be back. less