Not worth the price
First complaint: Room key did not work twice which made me have to go up and down twice in a row with my heavy belongings. Telephone at elevator was not working, which I was hoping it did to save me a... more
First complaint: Room key did not work twice which made me have to go up and down twice in a row with my heavy belongings. Telephone at elevator was not working, which I was hoping it did to save me a trip.
Second complaint: Dirty/stained shower floor and I don't have any shower slippers... (I really don't want to step on that). Front desk directed me to Walgreens as an answer.
Third complaint: Bathroom light went out and I haven't showered yet. Front desk told me they will fix it in the morning. I guess I am showering in the dark.....
Con: The tile floor had a weird sticky residue (I assume it's from the cleaning solution they use)... you can tell I went back and forth a lot because of my footprints. Warning: Do not walk barefoot! lol
I definitely was not expecting this kind of service/quality for a $120+ night stay. I'm checking out and will be staying at another hotel for my remaining days in town.
The reason for the 2-stars instead of 1-star is because the hotel had a nice scent (finally a pro!) Also, the bed was comfortable. less
Katie Paddock, General Manager at Best Western Premier Bryan College Station, responded to this review
I would like to offer my sincerest apologies about the experience that you had at our property.
I am very disappointed that we dropped the ball and that it forced you to relocate to another hotel. I am very surprised to hear about the issues that you experienced, and very sorry that we dropped the ball. I am the new General Manager here at BW Premier and if you would like to contact me directly, I would be very happy to discuss your concerns and also obtain additional information from you. Any/all feedback that you are able to provide us with will be used as a training opportunity for our team to ensure similar issues do not occur again in the future. Please know that your comments are heard and valued, and we will be working as a team to improve in the areas that you mentioned.
Please give me a call at 979-731-5300 and ask for Katie. If I do not hear from you, I hope that you would be willing to give us another chance.