This Renovated Hotel is VERY NICE... we encountered just one irritating problem
14/10/2019 EwanderingMan, Hendersonville, North Carolina
My wife & I were back in Alton for my high school reunion, I wanted to stay here to see how the conversion from the Holiday Inn had been handled a few years ago. I had stayed at the HI on a number of... more
My wife & I were back in Alton for my high school reunion, I wanted to stay here to see how the conversion from the Holiday Inn had been handled a few years ago. I had stayed at the HI on a number of occasions over a 30+ year period whenever I returned to town to visit/assist my elderly parents.
Well, I gotta tell ya, THIS Best Western property is REALLY NICE! The lobby includes a life-size portrait of Robert Wadlow who was born and lived his entire life in Alton. Oh.. many of you may not be familiar with his name. He is the TALLEST person to ever walk on this earth for whom there is irrefutable evidence. “Check the Guinnes Book of World Records.”
I observed that they have “walled off” the indoor swimming pool that is inside the lobby-atrium, so now a swimmer needs to go down to the end of the first floor rooms-hallway to access it; i.e. no problem there. As such... swimmers no longer are traipsing through part of lobby-atrium, leaving water “pool-lets” about as in the former HI days, as I recall.
I was impressed with our sleeping room upon entering it. The normal overhead “doorway” light has been replaced in this case with an “artsy” bright-glow light affixed to the wall. It was very classy.
The new furnishings in our sleeping room were very nice. There was PLENTY of luggage-holding and “stuff shuffling” space, including a handy shoe-shelf built into the luggage shelf. A comfy reading chair, corner floor lamp, and small round table made for a very restful “sit down” after a long day of driving around town. Oh... and there are PLENTY of power outlets, including at bed-side.
The bathroom was really spiffy. I don’t recall the former hotel to have had a glass-door shower. My wife was really “WOWed” upon seeing that. And, the large vanity mirror with the “surround-border-lighting” was very nice.
Oops! Just one irritating problem with our room. Both my wife & I when going into the beautiful glass-ed in shower discovered... there was not “little shelf” on which to park our soap and shampoo. I didn’t appreciate doing the “bend overs” to grab/and/switch my bottles of shower stuff. I could see in the front corner of the shower stall that there was a glue-residue about 4.5 ft from the floor. So... my guess is that there had been a small corner shelf there which has since fallen off the shower walls. I mentioned this to the desk clerk upon our check out.
The complimentary breakfast buffet was nice, but the setting in the lobby-atrium was a bit warm’n’muggy on this late September day. We noticed the salt shakers were caked so that no salt would come out. The buffet attendant told us she/they had tried various ways to solve that, but with the humidity, it was a losing battle. I realize that we were encountering a really HOT early autumn period during our stay.
Oh... we did not avail ourselves to enjoy the two complimentary bar drinks that had been offered up with our check-in packet. I dunno, maybe those are routine, or my BW Rewards card was the trigger. Other than the breakfast, we did not dine at the hotel, so I have no comment regarding their dining offerings.
All-in-All I was VERY impressed with this BW makeover of the previous hotel. I would have rated the “new” hotel with a “5”... but doggone it, that shower experience made me go with a “4.”: less
456jacindag, Director of Sales at Best Western Premier Alton-St.Louis Area Hotel, responded to this review
Thank you very much for taking the time to post such a detailed review. We are in the works of taking care of those shelves in the shower. Thank you also for being a Best Western Rewards member. We hope you'll visit Alton more often and visit us. It is our pleasure to serve you!