Room cancellation without notice
20/08/2017 charles s,
Reserved 2 rooms online 6 weeks prior to Texas Tech graduation in August 2017. I called the morning of the stay to ask for early check in if possible, to be informed that 1 of my 2 rooms was cancelle... more
Reserved 2 rooms online 6 weeks prior to Texas Tech graduation in August 2017. I called the morning of the stay to ask for early check in if possible, to be informed that 1 of my 2 rooms was cancelled 3 days prior. Sure was not by me, and I was never notified!! Management had a poor attitude at best to even try to resolve my issue, and definiitely had a #%&@ you attitude. I will give due credit to Best Western Corporate Customer Service for confirming my reservation information, working to resolve my issue, and assisting to locate a room in Lubbock. They were even willing to pay for the difference in rates. Money was not my objective. I was expecting an attempt at customer service, and admittance that the error was by their staff and not myself. No loss to me as it turned out. I will definitely pass them up in all of my and my associates future business travels, and stay in a superior enviromnent in Lubbock with a different brand. less
Yogin P, Manager at Best Western Post Inn, responded to this review
Dear Valued Customer,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 806-495-9933.
Best Western Post Inn