THIS HOTEL SHOULD BE CLOSED!
10/03/2017 deltadawn548, Seattle, Washington
AWFUL ... this hotel is undergoing a MAJOR renovation and should be closed. No where during the reservation process was this mentioned. When the confirmation email came in, it mentioned the pool and... more
AWFUL ... this hotel is undergoing a MAJOR renovation and should be closed. No where during the reservation process was this mentioned. When the confirmation email came in, it mentioned the pool and spa was closed for renovation. When arriving late in the evening, the entire hotel is a construction zone, complete with construction materials, debris and a labyrinth route through the employee and management offices to check in, which was done behind the desk in a cordoned off in progress lobby. There are construction crews and contractors all around, noise and dust abounds and we could not park close to our room. Once in the room, there was a strong odor of new paint/adhesive and there were areas that were unfinished, like the entire outer door frame to the bathroom was missing. Very disappointing ... and entirely unsatisfactory.
Guest R, Guest Service Representative at BEST WESTERN Posada Royale Hotel & Suites, responded to this review
We apologize for the inconvenience you went through when you checked in and stayed with us recently. As you noted we are going through a major remodel and when you checked in the cleanup for the day had not been completed yet. We strive to give the best service and the best rooms to all of our guests and by remodeling we are improving our rooms and the accommodations. Once all of the remodeling is done you will notice an big difference in our hotel. We hope you will give our hotel another chance once everything is done and see the difference the remodel has made. When you make your next reservation please call our hotel directly and one of our friendly Guest Service Representatives will gladly assist you.