Breakfast raises the score
24/01/2019 2doglady, Tennessee
I was going to give the hotel an average 3 rating until we had breakfast. It was great for a hotel breakfast! Our room was clean and comfortable but showing signs of age, wear and tear. The grounds... more
I was going to give the hotel an average 3 rating until we had breakfast. It was great for a hotel breakfast! Our room was clean and comfortable but showing signs of age, wear and tear. The grounds are the same. There was a stuffy odor but it dissipated when we got the air turned on. The staff members we encountered were very pleasant and that helps improve the atmosphere of a place. Some rooms here have exterior doors and some open into a hallway. If that makes a difference to you, just put it in the special request box when you make a reservation. I did and got what I requested. The area of town is pretty good and there is a Costco just down the street about 2 miles as well as a few eateries. The numbering of the hotel rooms is odd and you will likely need their little map from check-in to help you find your room. Once you find it, though, it is not difficult to get around. I did not see elevators either. This hotel seemed a good price for the area and is just down the street from the Reagan Presidential Library. less
SandyW2210, Guest Relations Manager at Best Western Posada Royale Hotel & Suites, responded to this review
Thank you - we all agree that our Breakfast is a winner. As for your disappointments, please bear in mind that we recently completed a major renovation of the entire hotel and we hoped you would notice our efforts. However, in the Hospitality Industry, with so much public access, we are in a constant state of renewal and revitalization. Please give us another try if you are in the area again - we would love to raise our image with you.