May choose a different hotel next time
11/04/2019 ponygl1, Corona, California
I had stayed here a few times a couple of years ago and had a good experience. I just stayed here and they had done some updating of furniture and carpet. When I went to use the shower, I found the w... more
I had stayed here a few times a couple of years ago and had a good experience. I just stayed here and they had done some updating of furniture and carpet. When I went to use the shower, I found the water to be very hot and quickly turned the knob to the right (universal direction for cold water) only to find the water was now extremely HOT! The valves were not installed correctly, the right was Hot and the left Cold. #239 I told the desk that this should be corrected so nobody else gets burned and the desk took note to have it looked into. I called later in the day once I was home to follow up. Nobody asked if I was OK.
Outside of that, the rooms appeared clean.
The breakfast is good and offers several choices. It is not likely that I would stay here again.. less
BWPRHS, General Manager at Best Western Posada Royale Hotel & Suites, responded to this review
Thank you for taking the time to leave your review of our property. We appreciate the feedback. I apologize about the inconvenience for the knobs. I hope you didn't get burned. I will have maintenance follow up today to make sure everything is alright in the room. I would love for the opportunity to accommodate you again if you so choose. Please feel free to reach out to me if you decide to do so and I'd like to make it right. I hope to hear from you for a future stay. Have a great day!