All that glitters is not gold
It looks very nice from the outside. It has a very nice lobby....but that's where it stops. There are many rooms that exit to the outside. The inside rooms are fine, but there is no elevator -- so... more
It looks very nice from the outside. It has a very nice lobby....but that's where it stops. There are many rooms that exit to the outside. The inside rooms are fine, but there is no elevator -- so if have rolling bags, that won't help you one bit because even in the hallways, there are steps!
The "restaurant" felt so creepy. We walked in, but knew we couldn't eat anything, it just didn't feel clean.
The fan in the bathroom requires one to wear earplugs. About 3:00 in the morning, something in the walls started vibrating? It woke us up. As the vibration never left, we never went back to sleep.
I can't say the minimal staff went out of their way to be friendly or helpful. I would not recommend this property. less
SandyW2210, Guest Relations Manager at Best Western Posada Royale Hotel & Suites, responded to this review
Oh dear, we're so sorry about your disappointing visit to our hotel! We do get frequent disappointment regarding lack of elevator. This is something we have investigated but can't readily resolve, and we're sorry!
I would especially like to address comments about our dining area. You may have visited it prior to renovation. It has been completely renewed from paint to new furniture. The most frequent compliment we receive concerns our Breakfast Buffet with Omelets cooked to order, and a generous variety of side options such as bacon, sausage, breakfast potatoes, waffles, pancakes, fresh fruit, beverages galore, bagels, muffins, with various breakfast breads and on and on and on - I sure wish you had enjoyed at least a taste!
We hope you will give us another chance if in the area again. And please give our Front Desk a call if you have a noisy fan or the like - we'll get it fixed for you.