Best Western Pontypool Metro Hotel

Staff were not helpful. Were sick and coughing and did not wear masks, despite posting signs saying masks were mandatory. Made excuses when we complained that the room had not been cleaned in 6 days (of our nine day stay); did not enforce mask wearing of guests, were not friendly (with the exception of one staff who also ran the Starbucks counter). We were disappointed in the quality of the room, the bathroom was a disabled room and the bars and things were rusted. We had to ask for clean towels and toilet paper and for our garbage to be emptied and even at that we were given grief by the staff. I would never stay in this Best Western or any Best Western again. less

Hotel was lovely and clean! The reception and cafe staff were polite and couldn’t help enough! Even the clean lady was polite and very smiley and happy! Value for money was well worth it and will stay again next time we need to stay in the area!.. less

I arranged a motorcycle trip for a group of 12 friends to tour in the Brecon area. The Best Western offer of 3 nights B&B for the price of 2 was £104 in total. In the event, 3 of us decided to stay an extra night which only cost an additional £57. 4 nights bed and breakfast for a total of £161 you would have to go some way to better. The room was clean, comfortable and well equipped. Well done and thank you Best Western. less

Firstly after reading most reviews on here i genuinely must have stayed at a different "hotel" because i have never been so sorry to hear my sat nav say "you have reached your destination" The setting is awful (basically a service station) just off a very busy roundabout on a very busy road with a McDonalds ,a garage an over priced spar shop and a 24 hour KFC drive through around 10 feet away (not shown in pictures on website) The "hotel" itself is in my opinion very basic for the rates charged with small basic rooms running 15 feet parallel away from a very busy road so you are unable to open windows when hot but you do have a small fan. The facilities again are very basic and again not the impression i got from the online pictures The small reception area is also the bar area which is also the dining area where you can "enjoy" breakfast consisting of what appeared to be microwaved bacon, rubber scrambled egg which again seemed freshish out of the microwave some dry sausage and some beans which you can accompany with some make your own toast and make your own tea/coffee, i did actually call prior to booking to ask if they did a full English breakfast the answer should have been NO WE DONT I have also read reviews stating you can get good value drinks from the "bar"?really? £4 is a good value bottle of luke warm beer served from reception which you can then enjoy in a car park watching a queue for a takeaway drive through how ambient We booked here for 2 nights were going to leave after 20 minutes but stuck it for 1 night, Can not fault any of the staff who were helpful and friendly but i would question the description , images and some of the reviews of this "hotel" which is described as" boutique" not a word i would use less

We were just looking for an overnight stop, traveling from North Wales to the South coast and this came up as an option. Cheap, comfortable and clean with very helpful friendly staff. With lots of covid precautions in place, breakfast was a takeaway bag containing a bacon or sausage roll, a tub of fruit and a coffee. KFC next door provided an ample evening meal. What more do you want? Perfectly located for the M4 motorway. less