Not what i expected atall Not good value and Not pleasant
Firstly after reading most reviews on here i genuinely must have stayed at a different "hotel" because i have never been so sorry to hear my sat nav say "you have reached your destination" The setting... more
Firstly after reading most reviews on here i genuinely must have stayed at a different "hotel" because i have never been so sorry to hear my sat nav say "you have reached your destination" The setting is awful (basically a service station) just off a very busy roundabout on a very busy road with a McDonalds ,a garage an over priced spar shop and a 24 hour KFC drive through around 10 feet away (not shown in pictures on website)
The "hotel" itself is in my opinion very basic for the rates charged with small basic rooms running 15 feet parallel away from a very busy road so you are unable to open windows when hot but you do have a small fan. The facilities again are very basic and again not the impression i got from the online pictures The small reception area is also the bar area which is also the dining area where you can "enjoy" breakfast consisting of what appeared to be microwaved bacon, rubber scrambled egg which again seemed freshish out of the microwave some dry sausage and some beans which you can accompany with some make your own toast and make your own tea/coffee, i did actually call prior to booking to ask if they did a full English breakfast the answer should have been NO WE DONT
I have also read reviews stating you can get good value drinks from the "bar"?really? £4 is a good value bottle of luke warm beer served from reception which you can then enjoy in a car park watching a queue for a takeaway drive through how ambient
We booked here for 2 nights were going to leave after 20 minutes but stuck it for 1 night, Can not fault any of the staff who were helpful and friendly but i would question the description , images and some of the reviews of this "hotel" which is described as" boutique" not a word i would use less
Dean Sims, General Manager at Best Western Pontypool Metro Hotel, responded to this review
Thank You for your review of the hotel, we are listed as a Best Western Metro Hotel which is limited service hotel providing a bed and breakfast with convenience to south wales attractions. Our Breakfast is of the same standard you would get at an Holiday Inn Express property. It seems you was looking for more of an exclusive rural retreat with picturesque settings.