Best Western Pontypool Metro Hotel

10/10 for everything, including the location of the hotel for our overnight needs & in particular the Manager, Stephen, from Dublin, who was the true Master of Ceremonies & helpful, well done Stephen you deserve the accolade... less

Amazing staff - did everything to be very helpful . The road side is not bad - aircon works fine window closed either way. The staff are honest about the dinner menu, its microwave but still looks good .. will stay again when passing less

The Best Western Pontypool Metro Hotel, may be quite small and similar in some respects to certain chain hotels of the budget variety - but the customer service and atmosphere is far more friendly than it is "chain". I have read some comments about the road side rooms, this puzzles me, as while the traffic noise can be heard at rush hour, in general I did not find it an issue at all; especially given the convenient location and compared to some I have stayed in else where . Rooms are clean and tidy, staff excellent and prices reasonable and the showers excellent, as a business traveler I can not ask for more and would not hesitate to recommend it. It is a bottle only bar, and the menu is not expansive - however this did not cause me any problems, after a long day, a few drinks, bit of food and a good nights sleep...is all want. less

Firstly, I must say that the staff were fantastic in both their professionalism and their friendliness - the rating would have been lower without them. When booking I was expecting a standard Best Western which from experience is an individual hotel with its own character -especially as the blurb about this one says it is a "boutique" hotel. Unusually, I obviously did not pay enough attention to the reviews as overall it had a rating of 4.5. It is a motel style of accommodation in a service area, a taxi ride away from anywhere.We had a room on the roadside (All odd numbers for anyone about to book) and being on a Saturday night there was traffic noise throughout the night. If service was 5 star, location is 1. The wifi seemed to have a limit of 1 hour which wasn't a problem for us but could be for people on business. The bed is quite hard but that suits us but the bathroom is very tight. As our stay coincided with a rugby match at Cardiff we ended up paying over £100, plus breakfast, which is expensive for this type of accomodation in its location. Thanks anyway to the staff for all their help less

Stayed one night .When we got home found out they had stolen 150 pounds for smoking even though we don't smoke .don't give your bank details you might get a shock like we did no chance of getting our money back less