Best Western Pontypool Metro Hotel

Booked to stay for three nights with husband, 2 year old and 7 month old baby. Turned up late after getting caught in traffic and ran in with baby and begged for help unloading car as kids were overtired and not very happy! Kara was supercool just took our luggage in, showed us our room and peace was restored! The cot the hotel provided was already set up and our room was on the ground floor and next to reception. The room was big, perfect for the four of us, it was clean warm and comfortable. The babies had a nice bath together before bed each night and we were all asleep by 9! The hotel beds are huge and the mattress topper just means you kind of sink in and sleep, we were near a busy road but couldn't really hear it. Reception wasn't noisy either but you may hear other guests walking (talking!) past your room. The breakfast was fab, lots of choice - the 2 year old thought all his christmases had come at once seeing the buffet! We used the hotel high chair too so again something else we didn't have to pack. Our room suffered a leak during our stay unfortunately, it's not something that could have been foreseen or prevented but the wonderful staff took great care of us and if anything it makes me recommend them all the more. You know if something does go wrong - they will really look after you. We have stayed here previously and will stay here again, special thanks to Kara and Pam who were just fantastic! Thank you! less

One night stop-over on the way home from holiday but the Best Western Metro at Pontypool is a gem. When I phoned to book earlier in the week Pam on reception was pleasant, helpful in sorting out ground floor rooms and on checking in even offered to help us assist my inlaws who are in their 80s to their room. The rooms may be small but more importantly have everything you need, are pleasantly decorated and have TVs with a full range of channels. Bathroom is well lit and shower was excellent. Everything was immaculate. Given proximity to a busy main road it was surprisingly quiet. Breakfast was fine - choice of cereal, fruit, yoghurt, toast, bacon, scrambled and boiled eggs, tomatoes, baked beans, sausages. Bethan was busy keeping everything topped up and tidied up and added a friendly, sociable touch to the start of the day. Outstanding. We've paid far more and received infinitively less at a great many higher starred hotels over the years. less

Stayed for 2 nights, asked for a quiet room which it was, amenities as you would expect. Staff helpful and friendly. Room clean and a good shower. Basic food available if you require it or there is a Kentucky and a McDonalds next door. Pub at other side of roundabout less

Stayed here recently for a short weekend and would thoroughly recommend this hotel. At check in the lady was extremely pleasant and welcoming. Asked if we had stayed before and gave us a full rendition of the hotel and its amenities. The rooms are very comfortable with tea making facilities, open fronted wardrobes including a plasma TV. The bathroom is not overly big but clean and bright non the less. The shower is narrow with a curtain which does what all shower curtains do and tries to stick to you whilst showering. The breakfast was ample plenty of tea, coffee toast & cereals, for me it just looked that everything was cooked in a microwave. The only other draw back is the dining area is restricted and doubles up as the check in/reception and bar area too so can get a little crowded especially at checkout time. This hotel looked to be wheel chair friendly, but there are no lifts to the 1st floor I would stay here again. There is a Harvester, KFC and McDonald's all on the same roundabout as the hotel less

Beds are big and comfy, the tv actually works instead of two channels like in most hotels! There is a bar/ Coffey area by the reception which is reasonably priced for a hotel, meals served at certain times. Friendly staff, rooms are quite well sound proofed even if you are in a room by the main road, the shower is warm and most importantly the entire hotel is very clean. On the same site as the hotel is a fuel station, KFC, McDonalds and just on the opposite side of the round about a harvester pub. I always use this hotel when I come up to work on the pontypool & Blaenavon railway and wouldn't want to stop anywhere else less