Best Western Pontypool Metro Hotel

Lower Mill Field, Pontypool, Torfaen, NP4 0XB, Wales
based on 452 reviews Trip Advisor Logo
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Room & Rates

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Best Western Pontypool Metro Hotel

Wish you were here in Wales?

Best Western Pontypool Metro Hotel is full of Welsh wonderfulness and located on the outskirts of Pontypool, with great transport links close proximity to both Newport and Cardiff! You'll be close to the must-see sights, and just a short distance fro show more

Limited meals served from £8.50 each, available Mon - Thurs 7pm - 9pm. We are happy to cook outside these hours if requested.
Breakfast will be a self-serve grab and go on departure.
24 Hour Room Service, Bars, Free WIFI, No Lift
There is free parking available onsite.
Pets not accepted
Guide and hearing dogs only
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00
Lower Mill Field, Pontypool, Torfaen, NP4 0XB, Wales

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Breakfast Room
  • Lounge area with bottle bar

Breakfast Room

Continental breakfast: pastries; cereals; yoghurts; fruit; fruit juices; preserves, unlimited tea and coffee. Additional hot items: baked beans, scrambled eggs, bacon and boiled eggs. We also "proudly serve STARBUCKS"

Lounge area with bottle bar

The hotel bar serves a selection of bottled beers, great wines and spirits as well as a variety of snacks and crisps.

Opening hours
Weekend times may vary


Whether you’re dedicating your full getaway to the green or just want to sneak in a few holes in between sightseeing, we’ve got you covered. Just don’t forget to pack your lucky club…

Green Meadow Golf and Country Club

7 miles away in Cwmbran

Course information

  • Driving range
  • Pro shop golf facilities
Course type

Parkland Course


Off Site






6000 Yards


No handicap required


9 holes £12.00
18 holes £19.00
Trolley hire Yes
Buggy hire Yes
Driving Range Yes

Reviews of Best Western Pontypool Metro Hotel

Traveller Overview:
4.5 Rating: 452 reviews
Excellent 56%
Very Good 32%
Average 6%
Poor 2%
Terrible 1%

benscott1985, wrote review 21/09/2020

Surprisingly good stopover- highly recommended!

We booked the hotel purely for a night's stopover on the way to West Wales, and had low expectations. However, we were very pleasantly surprised. The room was spotless, with a large bathroom and ver... more


stuttle81, wrote review 21/09/2020

Great value

Visiting family and friends close by and booked a couple of rooms for our family to stay the night. Nice to have your own room and wifi to rest and relax overnight. We were re-charged to do activities... more


ianpage101, wrote review 15/09/2020

awful place

The receptionist couldnt have made it any more clear she didnt like being there! The room wasnt cleaned the beverages or towels replaced as she was so rude no point in complaining. The shower flo... more

Owner Response
Mark Dudley, Guest Services / Front Office at Best Western Pontypool Metro Hotel, responded to this review
Dear Valued Guest, We are sorry for there being a few factors affecting your stay with us. All details have been fed back to hotel management to address. Thank you for taking the time to leave us your feedback.

mary c, wrote review 16/08/2020


Mostly we are very plesed with Best Western but on this occasion the beds were not acceptable. Twin beds, ok, but they should be 3ft, you let yourself down!!, to add to that they were very uncomfortab... more

Owner Response
Mark Dudley, Guest Services / Front Office at Best Western Pontypool Metro Hotel, responded to this review
Dear Valued Guest Thank you for your feedback. We will take this on board and do our best to rectify these issues. We look forward to Welcoming You Back in the future to the Best Western Pontypool. Kind Regards Reception Team

Simon A, wrote review 16/07/2020

Safe, Clean, Welcoming

I used this hotel before lockdown and my return on the first day they had re opened was like I had never been away. Spotlessly clean, friendly and a feeling that the team had thought of how to make yo... more


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