Best Western Pontypool Metro Hotel

Stayed for 2 nights while visiting the area on business. Initially concerned with the location very close to a main road. My room was very nice, great decor, comfy bed and good bathroom. Yes, I could hear the traffic but despite having a room on the 'wrong' side of the building, the noise was acceptable. The road was quiet overnight. Friendly staff and buffet breakfast was ok. less

We have stayed at this hotel a couple of times now while visiting friends close by as they are renovating their house as would really recommend it. The rooms are really clean and have the most comfortable beds!! Staff are very friendly and it is perfect for what we needed. less

This hotel had a lovely friendly feel I stayed with my 2 grown up daughters in a family room which for the 1 night we stayed was perfectly adequate with tea coffee making facilities free Wi-fi and a large TV. My only niggle was that having booked for 3 adults the room had only been prepared for 2 so had to ask for extra supplies and how to put up the pull out 3rd bed less

Very nice hotel, clean, well designed. Wonderful staff, very kind and helpful. They were helping with all my requests as I stayed there to work night shifts. I highly recommend the place, especially because of the professional staff. less

Nice enough hotel, our room 109 was very noisy with traffic noise all night. Bed very compfy and room very clean with everything you need for a nights stay. Great staff both on reception and at breakfast, buffet style breakfast was ok. The hotel is not near a train station so if your going into Cardiff you either need to drive to Newport train station or get a taxi. less