Surprisingly good stopover- highly recommended!
We booked the hotel purely for a night's stopover on the way to West Wales, and had low expectations. However, we were very pleasantly surprised. The room was spotless, with a large bathroom and ver... more
We booked the hotel purely for a night's stopover on the way to West Wales, and had low expectations. However, we were very pleasantly surprised. The room was spotless, with a large bathroom and very comfortable bed. Social distancing and hygiene measures were good. Very quiet room despite being near a main road.The price was right, and very good value- but the real credit to the hotel is the check-in staff. You usually expect service to be fairly sterile at places like this, but we were taken aback by how genuinely friendly and welcoming the desk staff were- a really pleasant surprise! They are a credit to the business and left a very positive impression. Highly recommended for anyone wanting a stopover on the way west/east or who wants to explore the Valleys- an underrated and fascinating part of the country. less
Mark Dudley, Guest Services / Front Office at Best Western Pontypool Metro Hotel, responded to this review
Dear Valued Guest
Thank you for your feedback.
We are very glad that you enjoyed your stay with us.
We look forward to Welcoming You Back in the future to the Best Western Pontypool.
Kind Regards
Reception Team