Best Western Pontypool Metro Hotel

We had a disasterous start to the night when we booked into another hotel and had to leave because it was unsuitable. After much searching and driving around we finally found this hotel and let out the best sigh of relief... it was after midnight when we checked in, the man on the desk was friendly and I cannot fault the hotel at all.... thank you... we slept like babies after a fraught few hours prior to finding it!!! less

My partner and I have stayed here twice this year so far. The staff are lovely, the breakfast is nice. There has never been any issue with our room or anything. Quite close to Usk. Surrounded by McDonald's, KFC, petrol station (shell one so expensive) the only down side is that there are big signs for Starbucks and disappointingly it is just a machine in the hotel. Which both times we've gone to use it, it's been shut down. That didn't effect our stay though. No doubtfully we shall be returning again this year as we go to visit family. less

I stop at this place 2-3 times a year. Secure parking. Immaculate rooms, comfy beds and most importantly friendly, helpful staff. The manageress runs a happy crew and each one made the effort to ensure a comfortable stay. less

We were on the way to Tenby and to cut the journey booked a stay here. The hotel was fine in terms of the bedroom but I expected more in terms of a bar area given previous Best Western stays. Luckily there's a Harvester you can drive to in two minutes which was nice. Sleep quality good as we had requested a quiet room in advance. It's a typical service station hotel but the staff try hard to give good customer service. less

Had a very good nights sleep, and an equally good breakfast. No complaints at all, it's by a busy road, but that is clear before you book, and didn't cause me any issues. Clean and tidy, nice shower, and basically that's all i came for. less