Best Western Pontypool Metro Hotel

All the staff was incredibly friendly and helpful. Our room faced the parking lot side, not the side on the road so road noise issues were not a problem. However, we always travel with earplugs so regardless, it wouldn’t have been a problem. The room was compact and there was a fan provided in the room in case it was a little stuffy. We did use the fan. The WiFi was a bit slow, especially in the early evening but not overly so. We loved that you could buy beer & wine from the front desk at a reasonable price and sit in the comfortable lobby seating to enjoy. We hated to drive and venture anywhere in the evening so our choices on eating were limited to what we could walk to. That was a KFC, a McDonalds or Subway. Not great, but we didn’t starve. The breakfast buffet had good variety and was quite good. The coffee was excellent. We thought the hotel was a very good value for the money. less

This hotel was close to the venue with easy access. Great value for money and the staff were helpful and friendly. I would recommend this hotel and would stay here again. It's also close to other amenities. less

If you like being woken by heavy traffic noise at 5.30 in the morning, this is the hotel for you! Room had a pungent smell upon entry from a smelly shower curtain and took some effort to get the receptionist to do anything about it. One side of the hotel is directly adjacent the busy A4042 so you won’t enjoy any views or be able to open the window for fresh air I will not be staying here again. Rest of staff fine. less

I was very impressed with everything about this hotel. All the staff I dealt with were happy, friendly and very efficient. Check in was quick and easy. The room was very clean and well equipped with plenty of spare bedding. The only downside was the road noise but it didn’t interfere with my sleep at all as I closed the window. Breakfast was a good selection of continental and cooked options. It was served in the main lobby which was nicely set out. It was quiet at 8am but may have been a little crowded earlier on. All in all excellent value for money with great service. Well done to the staff! less

If you need your laundry done, find another hotel. Everything else was average. TV and internet were not good. Having to log in and out on use was very time consuming. My room was on the side of the road. I had to have window open and was very loud if the room had Air Conditioning, I coulod've had my window closed. less