Best Western Pontypool Metro Hotel

Stayed here for weekend as base for walking in the Black Mountains. Good location and great value but as in 'Services' we were expecting a very basic 'travelodge' experience. However the rooms were very clean, comfy bed, good towels and toiletries. The reason for the high score though is due to the staff..efficient but friendly and personal service. Will stay again. less

Had booked a room online for BH Saturday to break the journey en route to Swansea. Paid £54 for 2 including breakfast. What a bargain. All Best Western hotels are privately owned apparently. We found out that the gentleman who owns this Metro, used to furnish hotels and this was reflected in the cleanliness and decor and attention to detail. This site used to be a Travelodge and if all Travelodges were like this then Premier Inn would be out of business pretty quick. Lovely toiletries, and the bar area is 24hrs. Complimentary tea/coffee in room with usual long life milk but if you want real milk you just have to ask at reception. There is a Premier Inn over the busy main road with a Harvester next to it. Also McDonalds and a service station with onboard Subway and Greggs in adjacent. Special mention must go to Melanie who was on duty when we arrived. We were an hour early for check in and popped in to ask if it was ok to use the private car park (was going to take lunch in Harvester, but Mel asked her colleague to see if our room was ready (it was) and immediately arranged for us to book in. The hotel was fully booked so we reserved breakfast for 8am Sunday morning. The only criticism here was that someone forgot to put a filter in the coffee machine so we both got a mouthful of nasty. That was easily overlooked with a conveyor belt toaster that actually browns both sides adequately after the bread takes just one journey! If we have a requirement to return to the area then this will be our number one choice to book. less

Booked two rooms, a family and a double for a quick visit to family and too increase the adventure for the little ones. Very impressed with the welcome and the hotel in general. Both rooms were spacious, clean and tidy. Also close together so never felt out of contact with the teenager in his own room. Both rooms had all you need including additional toiletries, bedding and towels. Reception staff were welcoming, clear and efficient ensuring we had what we needed. Reception/bar area is appealing and smart. Plenty to offer all travellers and tastes too. Will definately stay again. less

We stayed here for 4 nights recently and I have to say it was faultless. I have my daughter with me and she is a world class complainer and even she could not find fault!!!! LocatIon worked for us, just out of town with MacDonalds amd KFC close by. The room was immaculate. Very comfortable bed with quality linens. We had a bath and a shower. Lots of hot water and great pressure on the water. Massive fluffy white towels. We had breakfast. It was £7, what a bargain. As much as you can eat and drink, but it was all very good quality. Her who moans, even thought the bacon was delicious and very tasty. I stay in a lot of hotels and you can always tell which ones have good managers, you can tell because of the staff's attitude. Staff here were really helpful and friendly. Breakfast and reception staff are clearly a good team. In summary you get the quality of a Marriott with the price of a travel lodge. less

I cannot fault this hotel, room was great, bed very comfortable, bathroom modern and plenty of hot water Breakfast very good Staff friendly and helpful Great location, easy to get around. Highly recommended less