Best Western Pontypool Metro Hotel

easily found on pontypool service area, good base for exploring south wales. motel style best western, nearby fast food outlets and harvester restaurant within walking distance, tabletable a few minutes drive away. room nicely decorated and furnished , bed comfortable. staff friendly and courteous. although no restaurant in hotel food is served from reception, well presented and tasty. selection of wines and beers also served from reception. hotel is very quiet even next to a dual carriageway. breakfast very good and served with a smile. less

Came to Best Western Pontypool to have a quick tour around south Wales an Cardiff. It is ideally situated and easy to reach off the M4. It has it's own large private car park, exited via a token from reception with a number of eating venues close by. Overall impressed. less

Ok this isn’t a five star in the traditional sense but relative to value for money, convenience and service this was excellent. Room had everything we needed albeit that it was not large. Good coffee, good tea, biscuits, very comfortable bed, nice towels, effective shower, good sized TV, nice and clean. Staff are friendly. We only had breakfast one day and it was better than expected although breakfast area is quite small. I have stayed in more expensive hotels that don’t achieve the same standards of cleanliness and comfort. less

Thank you Best Western, arriving at the Metro after an horrendous journey was a joy, the receptionist ,Melanie, was calm and very courteous as she booked us in,explaining, in detail all the facilities available to us at the Metro.The hotel was warm and very clean with a large bathroom,with extra towels and plenty of bathroom essentials,shampoo,shower gel etc,Melanie informed us that if we required anything else just to ask. After a busy,cold,day spent locally it was great to get back to a warm room well cleaned. We ordered breakfast for the following morning,the area for breakfast being rather small,however at first light the "breakfast ladies" Mary and Ashley were great and so very organised,the breakfast on offer covered everything from cereals,fruit,danish pastries,yoghurt, to a full,help yourself English breakfast,with options of scrambled or fried egg, A really nice stay which we hope to repeat next time we are in the area. less

hotel is in a service area just outside pontypool next to a petrol station, kfc, harvester etc it is well run and staff are very welcoming and efficient. my room looked to be recently renovated and was perfect for my stay. only downside was that the bar did not have any draft beer and so i had to cross roundabout to the harvester. it did stock plenty of choice if bottles are sufficient. breakfast was in the bar and was good quality - probably better than holiday inn express standard wifi was free and good i would stay again less