Best Western Pontypool Metro Hotel

Very welcoming and helpful staff, comfy beds and well organised rooms, good buffet style breakfast and onsite parking- we would return. On a very warm night with the window open there was traffic noise, fortunately there was a fan in the room and with the window closed this helped. Good location for trips to Abergavenny, Monmouth and local attractions. less

Stayed here for a wedding party in the area. As we came through the car park there was some kids shouting abuse at my car. I think they were making their way to the park. I explained I was worried about my car to the reception. They couldn’t of done more for me. They offered me the disabled car park space for the night, so they could keep an eye on my car. Lovely room, comfy bed. Nice bar area. Brilliant staff. Great stay. less

Within 10 mins of entering my room I was back at reception advising there was no active wi fi in my room and requested it be changed. I was told that the hotel was full and this would not be possible. I checked the BW app and, suprise suprise I could book a room for the duration of my stay. Even though the receptionist claimed they were full. I then explained that as I was working I needed working wi fi so wanted to check ut and find alternative hotel. I was then told that I would not be eligible for any refund for the 3 nights I had pre paid for. I emails best wstern customer services and, as yet (4 days after the event) have not had a reply. I had an odd room number and, as others have said these are VERY NOISY as they are next to a main road. less

A warm and welcoming hotel. Staff are very friendly. We had a twin room and although the beds were a little on the narrow side they were comfortable. Room was clean with all the ammenities. Good breakfast; a nice array of breakfast items and the area was well maintained by staff. Some other hotels resemble feeding time at the zoo! Definitely going to stay here again. less

Fantastic room , clean warm great bar , close to garage , macs , kfc, harvester pub ! Would stay again ! Keep up the good work as of all Best Western hotels ! The bed is so comfy, Power shower , The list goes on ! less