Sisters was a good place to stop in a blizzard.
08.01.2017 AKMaggie, Anchorage, Alaska
Rooms were comfy and cozy and staff was very friendly and pleasant. But, the bathrooms were frigid! Not sure if that was due to design of the rooms or perhaps it was a cost cutting measure but brrrr, ... more
Rooms were comfy and cozy and staff was very friendly and pleasant. But, the bathrooms were frigid! Not sure if that was due to design of the rooms or perhaps it was a cost cutting measure but brrrr, I did t even want to take a shower in the morning it was so cold. Lovely setting and a very picturesque location. less
, General Manager at BEST WESTERN Ponderosa Lodge, responded to this review
Dear AKMaggie - We're glad you were able to visit us recently and that you enjoyed your stay in most regards, except for the bathroom temperature and we were sorry to hear that news. In the winter, we need all our rooms warm to avoid frozen pipes so we don't conserve on heat in that regard. I'm not sure how the bathroom in your room was so frigid as all of them share the heat from the bedroom of each room in which they are located. We did have a period of sub-zero temperatures for a few days which made for generally cold and icy conditions outside, but yours is the first comment about cold bathrooms that we've heard. We'll keep an eye out to see if there are others like that which may need attention from our maintenance staff. We hope you can come visit us again....maybe in the summer...and we're sure their will be no chilly bathrooms then! Best wishes - Loy Helmly & Staff