Great service and excellent accommodations
25/08/2018 believinginescape, Eugene, Oregon
We first ended at The Ponderosa Lodge because of being tired and needed some where to stay. We were offered a deluxe suite with jacuzzi tub that blew our minds. Had the best time there and we were sol... more
We first ended at The Ponderosa Lodge because of being tired and needed some where to stay. We were offered a deluxe suite with jacuzzi tub that blew our minds. Had the best time there and we were sold on this hotel. Why we stayed here was we were attending a concert in Bend and was extremely satisfied with our previous stay it was a no brainer to stay where you feel the comfort. less
Ponderosa38103, Front Office Manager at Best Western Ponderosa Lodge, responded to this review
Thank you for your feedback!
What a lovely review! It was such a pleasure to read, how much you loved staying at the Ponderosa Lodge. We hope to have you come back and stay with us again in the future!
We appreciate you taking the time out of your day to leave us this review. During our recent renovations it was difficult for our housekeeping department to clean their assigned rooms in a timely manner. We apologize that there was a delay in your check in. We hope that this incident will not keep you from staying with us in the future.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 541-549-1234.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Front Office Supervisor
Best Western Ponderosa Lodge