It's fine, but not great
14/11/2019 Sharon S, Auburn, California
I hate to poo poo all these gushing reviews about this hotel-but it just simply isn't the "best". There were definite pros: the grounds are lovely, room for kiddos to play and dogs to walk and trees t... more
I hate to poo poo all these gushing reviews about this hotel-but it just simply isn't the "best". There were definite pros: the grounds are lovely, room for kiddos to play and dogs to walk and trees to look out on. Some decor has been updated in the older buildings. Staff are friendly and helpful. There is a fridge and microwave in the rooms-a definite plus. The TV had a good variety of stations-but the reception was a mixed bag. Now for the beds! Ugh. Half the depth of our old mattress-just inexcusable! Holiday Inn has amazing mattresses. The closet door and bathroom door-both old-squeaked so loud I felt sorry for our neighbors. The sliding door had no screen-so as well as the fresh air, bugs were invited in. The tub and toilet were old-a new mirror and countertop were nice-but felt out of place. Breakfast was the usual hotel type-hard scrambled eggs, tastless fruit, store bought pastries, etc. On check-in the clerk proudly said "our breakfast is wonderful! We have different things every day!" Clearly she hasn't eaten there. Out of three days the only difference was once day bacon was substituted for the sausage. To their credit-it was very good bacon. Down the road 3 major hotel chains are constructing hotels. They will be sparkling new with good mattresses. And they will be competing with this hotel. BW needs to step up and make some improvements to stay in business. less
CurtisC772, General Manager at Best Western Plus Yosemite Gateway Inn, responded to this review
Hello Sharon S,
Thank you for taking the time to share your experience of your stay with us. We appreciate and welcome all forms of feedback. Many of our upgrades and changes have been based on feedback like yours. One area that we have spent a great deal of focus in has been our breakfast. We currently offer high quality scrambled eggs, cut potatoes, warm tortilla for guests that wanted to make a breakfast burrito, biscuits and gravy, rotation between high quality bacon or sausage, fresh cut fruit, freshly made salsa, pancakes, waffles, whole fruit, a variety of breads and pastries, several different types of cereal including upgraded granola that can also be used with yogurt for a parfait. In addition to granola, we also offer many different toppings including dried fruit for the yogurt. We also use real plates and silverware to reduce waste while creating a better experience for our valued guests.
Oiling hinges is part of our preventative maintenance project, but we have started a special project to ensure we continue to create the best experience reasonably possible.
At your service,