Traditional BW Hotel in the middle of Oakhurst
11/02/2019 451vm, Helsinki, Finland
BW Plus Ysoemite Gateway Inn is located conveniently in the middle of Oakhurst by the main road. The rooms are located in several buildings in large area. Upon check in the reception staff was somewha... more
BW Plus Ysoemite Gateway Inn is located conveniently in the middle of Oakhurst by the main road. The rooms are located in several buildings in large area. Upon check in the reception staff was somewhat stressed and really unfriendly. They gave just the basic information, but did not bother to inform about their restaurant being busy for dinner. This we found out later on and had to wait 50 minutes for the table. Our rooms were size wise big but quite outdated. One of our two rooms was lacking heating which was noticed by our freezing kids in the middle of the night. The indoor pool was located in a separate building. Strangely, there were no changing rooms nor showers in the pool area. Also, I have never came across so heavily chlorite smelling water anywhere in the world. The restaurant was cosy and very popular. Service was smooth and food basic but good. The breakfast was quite basic but served the purpose. If you would like to experience Twin Peaks 2.0, this is the place to stay! less
CurtisC772, General Manager at Best Western Plus Yosemite Gateway Inn, responded to this review
Hello V M,
Thank you for sharing your experience of your stay with us. I’m sorry that you found the front desk unfriendly. Service is very important to us, we will continue to work hard create the best experience reasonably possible. Our restaurant is very busy, especially on weekends. I’m confident that the front desk associate would have been happy to discuss the restaurant with you and answer any question you had regarding the property, restaurant, or surrounding area. The indoor pool does have 2 bathrooms with ample room to change. We monitor our busy pool very closely every morning to ensure that chlorine levels are always well within required limits.
Best wishes on your travels,