11/10/2018 1953ladybug, Fort Myers, Florida
My husband and I stayed at this hotel for a conference. I gave it two because it had a free breakfast and the hotel is close to other restaurants. There was plenty of choices for breakfast but the hot... more
My husband and I stayed at this hotel for a conference. I gave it two because it had a free breakfast and the hotel is close to other restaurants. There was plenty of choices for breakfast but the hot food was not hot. I could not get a small amount of cheese to melt in the eggs. My biggest problem with this place are the ROACHES in our room. The first night I tried to be reasonable since the property is wooded. But after a couple of nights and days with them I called the front desk. I was told someone would come and look at it. I assumed at the very least the room would be sprayed or bait stations put out. We got nothing!! An offer to give us a new room would have been a nice gesture. I would like to suggest to management that they fix the door frame in Room 110 so light isn’t coming through. It just might keep bugs out too! less
CurtisC772, General Manager at Best Western Plus Yosemite Gateway Inn, responded to this review
I deeply apologize that you did not enjoy your stay with us. I’m sorry that the breakfast staff did not give you cheese for your eggs when requested. I have followed up to ensure we continue to work hard to create the best experience reasonably possible for our valued guests. We did not find cockroaches in your guest room, but a licensed exterminator has been scheduled to investigate the issue. Water bugs are common in the area and look like a cockroach. They come from outside, and typically prefer to be outdoors. We will work on the door to minimize this issue from recurring.