Room Robbed at Best Western Plus and We the Victim, we're told twice to pack up our bags & leave at 10:30 at night.
Had stayed two nights going on the third night with 2 rooms, at Best Western in Tulsa at 10143 E. 62nd St, Tulsa Okla. First 2 nights were fine, in and out all day, then on Monday in and out, no issues, until, leaving at 6 p.m. back at 9:30 p.m. to find our hotel room door left ajar.
Our rooms were located on second floor, right off the elevator around a corner, 3 rooms there and the laundry room.
Walked in the room to find that it had been broken into, 1 tablet and one laptop taken along with a 36 case of Dr Pepper in their red box. Bags had been searched and nothing else taken. Didn't take the case for the lap top or power supplies, had someone called them & told them we were coming in the door? Hmmm
Went down to front desk, requested to talk to the manager that we had just been robbed. We were told by the desk clerk that it was not possible, he would be in the next day between 11 and 4, checkout is at 11. He is the only one to look at cameras. He told us to call the police and he gave us the number. We made the call to the police and they came and took the report in the lobby of Best Western Plus.
In the meantime, we called the Best Western Corporate office, have talked to them several times in the past few days, and they took the information and said Best Western was a franchise and they could only relate it back to the Best Western hotel. Have also mentioned to them that we want to talk to the owner, told, they would pass that back to the hotel manager. Nothing has happened with that.
After police left we mentioned to the desk clerk that he might watch for anyone carrying the large red Dr Pepper box, since that would stand out, because the tablet and laptop could be concealed. Customer had come in and overheard conversation and ask us if we had been robbed, said yes and she turned around and left. Manager was watching from home, he was furious that he lost a customer, because of us.
We go back to the room at 10:30p.m., then a knock at the door by the desk clerk, the manager had called and told him to tell us "I want you to pack your bags and leave the hotel, now". 10:30 at night, we live in Kansas. And, also, the manager is on his way to the hotel.
Manager arrives, very furious, telling us again we needed to pack up & leave, right now, that we lost a customer because of us, even though the customer asked us if we had been robbed.
He states it will take several hours to go through the videos and he'll do it tomorrow. He does shows on his phone what his camera shows and tells us, they're not very clear, since they're down the middle of the hall, and our room is in a little covey, no cameras at elevator or stairwells. We mention the big red box of Dr Pepper he could look for, and the other person he's brought with him, said "how do we know you even had that or the other items?" Were 68 years old, do you think, we're going to go to all this trouble to make a false police report, we tell them.
Tuesday comes, have been able to track Samsung tablet and secure it and find that it's at a Super 8, right across the street from another Best Western Plus. Met with the police there, able to create a long sound on the tablet, don't hear anything from the cars or outside rooms. Five minutes later the tablet does not show any longer, so it's probably been destroyed, which is great.
Manager of Best Western Plus calls us, finds nothing suspicious on the videos. States not responsible for any stolen items and will not refund any of the room. Requested to talk to the owner of Best Western Plus, he states " he's not required to do that". Report again to corporate office of Best Western and they state they'd put that in the file to the hotel that we were requesting to talk to the owner. Been 3 days now and no phone call. So much for Best Western vision to lead the hospitality industry in superior customer care with highest levels of service to their guest with integrity and honesty.
No one seemed to care & to me he stepped over that line telling us twice to pack up and leave. Then I told him that I would be posting this on social media and he stated "if you're going to bully me, then, I just report back how you lost me a customer". Bully, excuse me, did you forget we're your customer for the past 2 nights & we are part of the Best Western members for traveling.
We had stayed several times at this Best Western Plus and the previous manager was very polite & helpful, when we did have a problem with some issues in the room & she really wanted us to give her hotel another try & offered a free night to show that they could be better. New manager now.
So, as they say on the TV Show What Would You Do with this kind of service.
Sorry for the long story, but, wanted to let everyone be aware of issues out there. less