Do not book a spa day on a Sunday
11/08/2019 Flojo72, Allesley, United Kingdom
It’s about as relaxing as Blackpool Pleasure Beach. This place needs to decide whether it’s a spa or a kids’ club. Rammed with tattooed Coventry parents and their kids throwing stuff, splashing everyo... more
It’s about as relaxing as Blackpool Pleasure Beach. This place needs to decide whether it’s a spa or a kids’ club. Rammed with tattooed Coventry parents and their kids throwing stuff, splashing everyone, no regard for anyone else at all; typical classless parents with zero awareness or care for others.
If you are going to charge people to relax, you need to ensure you a) make it a relaxing environment and b) your staff are trained to stop poor behaviour without the customers having to complain. No staff at all were keeping an eye out and one family of 5 proceeded to take over the pool & jacuzzi with balls, plastic toys & dive bombing. I didn’t pay £75 for that and I had to speak up in the end.
Food was perfectly nice. Spa treatments were v nice & lovely ladies.
Suggest people come here in the week for spa days. Not weekends. OR the company makes it a no kids’ zone. It’s not Cov baths.
I’ve had better. I’ve had worse. It was not entirely awful but it started badly with too many children & too much noise. less
vivianamoroni, Guest Services Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review
Thank you for sharing your feedback on TripAdvisor.
I am concerned to read that your experience was not up to our standards and did not meet your expectations due to lack of tranquillity around the pool area however I am glad to earn that the Spa experience and food was enjoyable.
Our staff are fully trained on how to keep order and safety rules around the pool area therefore your comments will be discussed with the relevant department for improvements to be made.
I will be looking forward to welcome you back in the near future and deliver you a better experience as per our standards.
Guest Services Manager