I had my wedding taking place at the National Conference Centre (Motorcycle museum) on 8th September. I therefore spent the night of Friday 7th September and the night of Saturday 8th September (the night of my wedding) in room 109 at the Windmill Village Hotel. Unfortunately I will remember the stay at the hotel for all the wrong reasons as follows:
1. I had rung the hotel months in advance to inform them that I would like to have a photoshoot in the golf course grounds with my wife on the day of our wedding before the photo shoot. They had agreed to this but stated there were 2 other weddings that day and therefore the grounds would be available from 5 pm. I agreed to this. When I arrived on the night of Friday 7th September, I once again confirmed this with the lady at reception.
Then on Saturday 8th September I went to reception to ask them to provide a golf buggy for us to go on the golf course, and was told they were unaware of us having a photoshoot and all the golf buggys were in use. Again, this poor communication between staff at the hotel was disappointing and caused more stress on our wedding day than there needed to have been. Thankfully one of the managers was able to organise a golf buggy and so we were able to have a photo shoot in the end but wasted time sorting this out, especially as we had a tight schedule and needed to be at the wedding hall to meet our guests soon after the photo shoot.
2. The night of my wedding, after I arrived back to the hotel following my wedding function, my wife and I very thirsty from the lights and photoshoots we had had earlier in the day. Each room at the hotel has a card stating that guests are each entitled to 1 complementary drink per night spent in the hotel, and that reception should be called to obtain this. I called reception just before midnight on the night of Saturday 8th September and was told by the staff that the offer only lasts until 23:30 and therefore I would not be entitled to this. On looking at the card in the room again, nowhere was it stated there was a time limit. This was extremely frustrating and I therefore drove with my wife to a 24hr petrol station to pick up some water on my wedding night. This lack of kindness and understanding by the hotel was extremely disappointing, and even though this is a small thing, it all adds up to make a very poor stay!
3. The taps in the room took forever for hot water to come out after the hot water tap had been turned on (> 1 minute), and the drainage in the sink in the bathroom was very poor so that water would build up in the sink after the taps had been turned on for 30 seconds or so. Almost to the point of overflowing from the sink bowl
I certainly would not recommend anyone stays at this hotel for special occasions, and unfortunately I will now remember the hotel for all the wrong reasons on one of the most important day of my life. Extremely poor and disappointing – lack of understanding, lack of communication, and a sub standard room. less