Nice except for one thing....
When I travel to Burlington, I choose a different hotel each time. Mainly because I am there when it's peak season, or it's parents weekend for the local colleges, so trying to secure a room at a par... more
When I travel to Burlington, I choose a different hotel each time. Mainly because I am there when it's peak season, or it's parents weekend for the local colleges, so trying to secure a room at a particular hotel can be a challenge. However, when I booked this stay, for one night, I reviewed the hotel and its' offerings thoroughly before making a reservation. I asked for a non-pet room. Why pets are now becoming a normal thing for everyone to have to deal with is another story! One would think, that since I specifically requested this particular room, that it would make sense that my room would be located next to other non-pet rooms, right? No. I was situated in-between two rooms that each housed two very large dogs who barked all night. I was beyond frustrated, as I had booked this room two months prior to my stay. The hotel itself is very clean, the staff is super helpful and friendly, the fitness room and pool are always an added bonus for me, and the proximity to the Windjammer restaurant was great! But I can certainly live without the ignorance of dog owners who insist on bringing their pets everywhere these days. I did not sleep, I was completely frustrated by the entire experience. I would highly recommend that the Best Western adopt a policy to place folks with pets on one floor, in one section of the hotel, as to not disturb others. Basic common sense, and common courtesy is all I ask. less
Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed many aspects of our hotel. We appreciate you reviewing our staff, service, and amenities fairly even though we were not able to provide you with a restful experience. We are dog friendly and have limited dog friendly rooms located on the first floor of our hotel. We typically only have dogs in one section of our hotel and the rest of our hotel remains pet free. In the future we would be more than happy to honor your request to be away from our dog friendly section. I apologize for this oversight and hope that you will give us another opportunity to provide you with an exceptional experience in the future.
Assistant General Manager