Large groups, pool closed & thin walls
We stayed here for the sole purpose to take the kids swimming, and have some family time. We got our family time, but as we were entering the pool my daughter spotted something, and we were advised to... more
We stayed here for the sole purpose to take the kids swimming, and have some family time. We got our family time, but as we were entering the pool my daughter spotted something, and we were advised to get out of the pool and that it would be closed for 24 hours. I know accidents can totally happen, but unfortunately our stay was affected, as we literally brought our kids so that they could go swimming. The hotel was also over run by a hockey team. It felt like we were stuck in the middle. The team had their doors open, and were running from room to room, pizza boxes and trash scattered the hallway, and to top it off there was no where to sit to have breakfast in the AM, as the team had also taken over the breakfast area. Needless to say, we did not have a good stay, and were not even asked how our stay was when we checked out. Perhaps when large teams are staying, there could be a conference room set up for their dinners & their breakfasts? It's like I was staying with the group, but I was not a part of the group... I would not recommend this hotel for couples or young families who might be looking to take advantage of the pool, breakfast & sleep... less
Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our property. I am very sorry to hear that we were unable to provide you with a comfortable and enjoyable family swim getaway. I assure you that this is not a typical experience. Please accept my sincere apologies for any discomfort or frustration we may have caused you. We appreciate your valuable feedback and will continue to improve for the future. Thank you for staying with us and we hope that you will give us another opportunity in the future.
Assistant General Manager