Couldn't sleep another night in this hotel - left early
Opened refrigerator and water poured out onto floor with mold and bits of food, inside had moldy areas. Front desk did send housekeeping promptly, but they put refrigerator shelves on the floor after... more
Opened refrigerator and water poured out onto floor with mold and bits of food, inside had moldy areas. Front desk did send housekeeping promptly, but they put refrigerator shelves on the floor after cleaning them & before returning back into fridge so I ended up cleaning them again on my own. Bed appeared to be clean sheets, but black hair found under sheets when opened. Old French fries found on carpet between bed and night stand. Lighting in room was very dim, but afraid of what I might've found if it was brighter. Enjoyed lobby tables outside restaurant to visit with others somewhere other then dirty room or loud pool area. Unfortunately every time the door from employee office behind front desk opened, you'd get
a whiff of marijuana. Went to lobby to get coffee at 6:15am and was yelled at by employee who rudely shouted,"breakfast isn't until 7, that coffee is from yesterday so you can wait til 7!" Needless to say, we left early and didn't care about not getting a refund for 2nd night. I just wanted to get out of there. less
David Feist, General Manager at Best Western Plus Willmar, responded to this review
Heartbreaking to read your feedback here! It doesn't sound like our hotel or our staff but we certainly need and respect honest feedback on any stay. Safe to say, the cleanliness absolutely did not meet our expectations and a staff member not being professional and trying to accommodate our guests regardless of what time breakfast starts will not be tolerated! Please reach out to me directly so I can learn more about the room we assigned and the date that you stayed as well as the experience you had with the associate. I can be reached at email@example.com or my cell phone at 320 444-5478. We are so sorry for this experience!!