I stayed at this hotel for 2 nights. No one came to my room to clean. I actually set out my breakfast tray in the hallway and it was still there when I checked out 2 days later. Also when using the ba... more
I stayed at this hotel for 2 nights. No one came to my room to clean. I actually set out my breakfast tray in the hallway and it was still there when I checked out 2 days later. Also when using the bathroom in my room, I found a flea on the bathroom floor. I was so disgusted and had that creepy feeling that if I found one in the bathroom, Where else are they in y room, Because there isn't always just one. Unfriendly staff at check in. I was so rushed because other people where behind me. I felt like cattle being pushed through. Not happy with this Hotel. The only good thing I have to say is that the Breakfast was really good. And the breakfast attendant was the only nice person there. Will Stay else where next time. less
David F, General Manager at Best Western Plus Willmar, responded to this review
Thank you for your feedback 153shellyq. We are so sorry for the substandard experience that you have shared and are disappointed that you didn't feel comfortable sharing any of this prior to your departure. There is no excuse for unfriendly staff or unclean rooms, but given the opportunity to address this while you are in-house allows for the majority of operators to address the concerns directly and to your satisfaction. This is not typical of the stay our guests have and we are so sorry for that!
Thank you again for sharing your feedback, we will do our best to address any and all the issues you reported.