Best Western Plus White Horse Hotel

My daughter booked this on my reccommendation as a night a way for my birthday. Arrived mid Oct and found the hotel to be cold in general but our room was really chilly. I turned the radiator on full and went to use the leisure facilities. The pool and jacuzzi were also cold, in fact the only heat I felt was in the sauna and steam room. We went back to our room to heat up and get ready for a night out and found the radiator still cold. I rang reception and they sent someone up. He said it needed maintenance who would not be available on a saturday night but he could supply us with 2 blow heaters! I said for 4 star I would prefer a room with heating that works. Reception called 2 minutes later to say no rooms were available nor could we get a refund to enable us to look for somewhere else. I found their attitude unbelievable. Would not go back nor reccommend to anyone else. less

The taps in both the sink and the shower/ bath have never seen the use of a toothbrush and cleaning solution . Reception stairs not hoovered at 2 o' clock in the day . The spa room directly beside the changing rooms so during a lovely tranquil massage bought by my daughter as a birthday treat I had to hear the huddle and buddle in a changing room and someone coughing loudly . The afternoon tea which my daughter also purchased as a treat was lovely but served in an alcove looking into the corridor of the main door so people passing could watch you eating !! Very disappointed since it was a birthday break . less

My partner and I both came here for the first time this weekend, and we both have nothing but positive things to say. All the staff are lovely, the food is excellent and the rooms and facilities are great. A big thank you to Laura and Linda in the beauty rooms. Our first time having a massage here and they were both fantastic! If you’re ever staying in this hotel, call in and make an appointment. You’ll love it. Also, a big shout out to Claire the receptionist!! less

We stayed for 2 nights would definitely recommend it check in was great .bedroom clean and comfortable. Food excellent both breakfast and evening meal .Staff all very pleasant and helpful. Hotel in great location away from all the buzz in the city great place to relax and leisure center was excellent steam room, sauna, Jacuzzi, pool , fitness area everything was work ing , changing area very clean and spacious.looking forward to returning less

Stayed here for 1 night. Very nice hotel, great staff, got a cookie in our room! Restaurant has excellent food, bar has lots of selection. Wifi isn’t great but whatever! Highly recommend this hotel when here less