Visited the Hotel yesterday with my daughters for an Afternoon Tea and Pamper Afternoon. We started with the afternoon tea which was in one of the function rooms. The room was quite dark and lacked atmosphere. We were offered tea/coffee which when it arrived wasn't very warm. Prosecco was included in our package, however we had to request this when we were half way through our food as nobody came to offer it to us. Service wasn't great at all, we always had to get the attention of the waiters/waitresses as they never made an effort to come to us. One male was standing in the corner on his mobile phone! When we were ready to leave over an hour later we tried to get the waitresses attention for our bill, she asked did we want more tea or coffee! We expected to be asked this several times during our Afternoon Tea. However, I must say the food we had was lovely! All freshly prepared and plentiful.
We then made our way to the Spa where we were treated to a back, neck and shoulder massage which we all agreed were fabulous and left us feelingvery relaxed. The staff at the Spa were so friendly and made us feel very welcome.
Although we really enjoyed our food, we won't return or recommend the Afternoon Tea at the White Horse Hotel. Zero atmosphere and service not what you would expect from a '4*' Hotel less