Best Western Plus White Horse Hotel

Thoroughly enjoyed evening meal . Plenty to select from a varied menu - locally sourced fresh food well presented . Service too was very good .Staff were very polite and friendly. Overall great value and well worth another visit very soon less

Upon our arrival, we noticed that the bed sheets were stained and had to change them. The bedroom doesn't have AC or ventilation, only a window which can't be let open because the room can be climbed in. The bedroom's (220) was adjacent to the hotel's bar which held a party with lots music until 11:30pm on a weekday. The staff was dismissive and cared very little about the inconvenience it was causing. While big enough, the room had no refrigerator. The bathroom: found a small shampoo bottle opener in the shower. The bath's drain was half-clogged resulting in a foot bath after 2 minutes of showering. The glass wall from the shower was not really tight on the bath causing a small flood near the toilet. I also specifically requested that the room not be done in my absence, but when i came back, it had been. Pillows aren't comfortable and sheets aren't soft. The hotel and rooms are also quite dated - it has likely been over a decade since any updates were made. The only reason this hotel has this many stars is because it has a pool, a gym and a restaurant. less

This hotel WAS a good hotel by the standards of twenty years ago. The hotel is dated and in need of a refurbishment. The rooms are of good size, but you are quite far from the city. This hotel has the WORST WiFi I ever encountered. less

Everything quite comfortable. A bit of a drive into the city but at least I had plenty of parking at the hotel. Restaurant was pretty good first night and morning breakfasts were also. Towels were big! less

Stayed here for 1 night for work. Cheap price and well worth the money. Hotel is near the airport but well outside of Derry City . Decent food in bar, excellent gym and pool. Possibly the worst wifi (was free though) i have encountered on my many hotel trips ever. I gave up in the end and used my phone instead. Rooms fine but the usual wafer thin walls and doors. Fine hotel for a stop over. Free car park too. less