Best Western Plus White Horse Hotel

After ringing at 9 in the morning to book in for 2 spa treatment packages,we were accommodated with all our needs by the lovely Linda no less then 2 hours after. Most relaxing day made to feel at home best massage we both had in a long time. Linda went above and beyond. Food was delicious. We will both be back less

My son and his girlfriend attended this hotel on Tuesday 11th and Wednesday 12th of June. He doesn’t review on trip advisor but felt he wanted to express his gratitude for what were the best two nights spent at this hotel for his and his girlfriends first time in Derry. They received a bottle of champagne on arrival, they had a four course meal and made use of the spa facilities on site. They had a massage each and wanted to give special thanks to the massage therapist for the excellent massage, both of them slept for 2 hours afterwards! They said their room was spacious and clean and cannot wait to return..and for £280 all in..is there any room for the parents!??? Thanks from Nathan and Nicole less

Booked last minute with a good rate (total with tax $75 USD) from Priceline for 1 night. Room is basic but comfortable. It is a little bit outside of Londonderry city center, but if you are headed out onto your next travel destination in the morning then it’s not a big deal. If you are planning a few nights then it maybe a hassle. No elevator seen, had to carry our luggage up the stairs but not a big deal. Did not have a chance to explore the hotel further. Ample free parking and nice staff. No breakfast included, unless you pay extra. Would recommend this hotel if you can get a good price. less

Friendly staff,clean rooms ,good breakfast and meals,nice location by the beach ,parking free if staying but remember to register your number plate when arriving in reception,good bus services to Brighton cheaper than parking , less

I stayed here for two nights on B&B basis. Breakfast is very good. Dinner is not so. First night soup, curried cauliflower, not bad but a light portion, bread was good. The main was Hake, came with very little accompaniment, no veg, a piece of fennel and a few green leaves. Side order was garlic potatoes which have never seen garlic and were pretty tasteless. Guinness was of course excellent. Second night, Mushroom risotto, extremely poor, no taste, mushrooms were like leather and bunched, looked like a handful of sliced mushrooms had been chucked into the pan and never separated. That meal was rejected and the waiter understood my complaint. Chose Lasagne which wasn’t much better, again lacking much taste. There was nothing wrong with my sense of taste at this time, because I could taste the one Guinness I had. INTERNET...Now here is a MAJOR PROBLEM, I complained, I was told they would reboot it and that my room was very near the router! I even moved down to the reception area for the afternoon and found the connection was poor and SO SLOW, never have I experienced such a slow speed. TV in room could only find a signal on BBC1&2, every other channel flagged POOR SIGNAL. Again I complained but no improvements were made. I’m afraid I WILL NOT be returning to this hotel on future visits. My suggestion to travellers staying here would be bring yourself a good reading book. My mobile did work, so I believe the comms fault lies with the Hotel setup. @Hotel— please upgrade your systems and step into the 2019 tech age, it’s what people expect these days. I’m very honest with my reviews and praise where due, but I’m afraid you fall below my usual standards and probably many others. My room was clean and quite comfortable. The staff were very friendly. less