Best Western Plus White Horse Hotel

Best hotel service and professional staff (special Thanks to devid for ur amazing customer service) , food was absolutely Top class. Great place for big events. Thanks for lovely making our party history less

Stayed here for 1 night quite enough bed was so uncomfortable staff is Restaurant haven’t a clew 1 waiter doing it all food just ok waited 35 minutes for a desert then had to ask again for it breakfast next morning got porridge with fruit how can you go wrong with porridge they did and still haven’t seen any sign of the fruit. Had to pay extra £30 for hot tub in leisure centre. less

Absolutely amazing time, first time back in a few years, will not be leaving it as long again. Staff went above and beyond the call of duty during an unfortunate medical issue, they responded quickly and discreetly without fuss. When this was resolved and we could relax they were attentive and helpful, changing our booking times for a meal without question.The food was spectacular, from breakfast through to our evening meals. The bar staff were quick to serve our drinks, the staff in the restaurant were so pleasant and ready to help you if you needed it without hovering over you. They couldn't do enough for us. The rooms were very clean and comfortable and spacious and even though there is a refurbishment going on we were not disturbed at all so our break was not disrupted at all, in fact the only reason we know there was work being carried t was because we walked past a room that workmen were in. A special word of thanks to Ryan on the front desk, an absolutely amazing young man who helped us and we could never convey to him how grateful we are to him. Can't wait to go back again less

I would first of all have to compliment the staff on the courteous manner of each and every one of them. During these current difficult times they have followed the COVID rules to a T apart from one waiter who thinks the mask is to protect his chin. Evening meals we had were amazing and reasonably priced. However we have just had breakfast on out final day ( we had booked room only) and the traditional Fry was served on a cold plate. Fortunately most of the fry was warm enough to eat but the fried egg was as expected cold. The rooms are in need of some air conditioning as our 3 day stay was spoiled by the unbearable heat in the room with it being difficult to breathe at times even though we had brought a fan to try and prevent this it didn’t really help. It’s the first break I’ve had where I’ve looked forward to getting home for a rest. Also booked this as a Spa break but the steam room and jacuzzi was out of use so we didn’t bother using it. All in all it was an average hotel but I cannot see us returning anytime soon less

trying to get a drink is a tough job,all the staff don't know what they are doing.took 30 min for 2 drinks to come then 2 rounds came at once after the bill came first,glasses are warm same as pints there seems to be no comminuation or structure with the bar and waitress staff and nobody who knows what's going on less