12/07/2017 ballaghbeg, newcastle county down
I have stayed in a few 4 star hotels and I have to say the above hotel comes no where near to a 4 star but on the plus side staff , restaurant food and second floor rooms where first class but parts ... more
I have stayed in a few 4 star hotels and I have to say the above hotel comes no where near to a 4 star but on the plus side staff , restaurant food and second floor rooms where first class but parts of the ground floor where old and worn out , the swimming pool water was ice cold and there where no towels at the reception area so we had to track back to our room to retrieve towels any how I feel an upgrade would be in order . less
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thanks you for your kind comments we pride ourselves on our fantastic staff, and fabulous food & service. As the venue was initially a Highway Inn, we have been renovated many times over the year though some of the original feature structure still run though the venue, we constantly keep up to date maintenance and refurbishment thought out the hotel though this is always an ongoing.
Our pool normally sits at 29-30 degrees but I will pass your feedback onto our Leisure Managers, with regards to towels we have had a new desk installed into the reception area which has shelving that holds an excess of 50 towels. Apologies if this was not completed before your stay.
We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 02871860606.
Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand.