Not worth your hard-earned money
15/09/2018 Anson D,
Upon our arrival, we noticed that the bed sheets were stained and had to change them. The bedroom doesn't have AC or ventilation, only a window which can't be let open because the room can be climbed ... more
Upon our arrival, we noticed that the bed sheets were stained and had to change them. The bedroom doesn't have AC or ventilation, only a window which can't be let open because the room can be climbed in.
The bedroom's (220) was adjacent to the hotel's bar which held a party with lots music until 11:30pm on a weekday. The staff was dismissive and cared very little about the inconvenience it was causing. While big enough, the room had no refrigerator.
The bathroom: found a small shampoo bottle opener in the shower. The bath's drain was half-clogged resulting in a foot bath after 2 minutes of showering. The glass wall from the shower was not really tight on the bath causing a small flood near the toilet.
I also specifically requested that the room not be done in my absence, but when i came back, it had been.
Pillows aren't comfortable and sheets aren't soft.
The hotel and rooms are also quite dated - it has likely been over a decade since any updates were made.
The only reason this hotel has this many stars is because it has a pool, a gym and a restaurant. less
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Thank you for your review.
Apologies you did not enjoy your stay. We will do a full investiage into your review.