Booked a one day stay for me and my girlfriend in the Donnybrewer Suite, supposedly a "honeymoon suite". Expecting a romantic break for the valentines weekend, we got everything but a pleasant experie... more
Booked a one day stay for me and my girlfriend in the Donnybrewer Suite, supposedly a "honeymoon suite". Expecting a romantic break for the valentines weekend, we got everything but a pleasant experience. The first impression of the room was quite good, then we found stains all over the carpet, the jacuzzi bath did not work (even though, when booking, I asked the person over the phone if this room had a jacuzzi bath... he didn't lie.. there was one, but it doesn't work!), the bathroom was cold, breakfast experience also was something to be desired for, food just kept disappearing off the breakfast bar and we were told to just sit down and wait until it's replenished, never seen anything like that it any other hotels that I've stayed in, normally the breakfast service does not endure these problems that this 4 star hotel managed to acquire.. asked for a tea and a coffee, only got a tea.. the bar experience was just as bad if not worse, came down to get a couple of drinks to take back to the hotel room and had to wait close enough to 30 minutes just to get approached to get served as the staff thought I was "watching TV" while my head was constantly following the staff around to get some eye contact to call somebody over to get served.. a couple who were sitting beside me were also saying how bad the service is. Nevermind the fact that we had to wait around for perhaps 20 minutes to leave as someone was blocking our car in the car park.
All in all, not a great experience, others might have had it better, but our stay was not something we had hoped for. less
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Andrius B,
Thank you for comments regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. A full investigation will be made ref your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 02871860606.