Bed Bugs, Unprofessional Owner, Great Pool and Courtyard
22/07/2019 Colby L, Houma, Louisiana
My wife and niece had bed bug bites after staying one night here. Them getting bit was not the worst part; it is the paranoia that the little critters can hitch a ride home with us that is so unnervi... more
My wife and niece had bed bug bites after staying one night here. Them getting bit was not the worst part; it is the paranoia that the little critters can hitch a ride home with us that is so unnerving. Besides we had a very awkward run-in with the hotel owner. While swimming at the pool in the afternoon, the maintenance man was sent out to inquire if we were staying at the hotel. He led me to the owner who was sitting outside the lobby smoking, where she accused us of sneaking into the hotel to swim at the pool. The way she handled the situation was unprofessional. The pool and courtyard area are fantastic, and the free hot breakfast was excellent. Despite these good qualities I can not recommend staying anywhere there is a bed bug problem. less
stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our property. When a guests believes they have bed bugs in their room, we always contact Ecolab our pest control company to confirm if there are bed bugs in the room. Good news- Ecolab did not find bed bugs in your room. If you would like to contact the hotel directly, we would be happy to send you the paperwork from Ecolab confirming there were no bed bugs in your room. You no longer have to worry about the bed bugs coming into your home. During the summer time we are vigilant about only allowing guests of the hotel to use the courtyard and pool area. This is for the safety of our guests. Unfortunately, we may ask our guests if they are guests of the hotel , but I assure you it is only for your safety. I apologize if it made you feel uneasy. I am happy to read that you did enjoy the pool and fresh hot breakfast we prepare daily.