Good price, accessible, glitches addressed
05/11/2019 Barb R, Campbell River, Canada
Best Western Westbank was easy to access using GPS from the city. Do watch those merge lanes, though! My room was fine - clean, refreshed daily, fridge, microwave, coffee maker , hairdryer all fine. ... more
Best Western Westbank was easy to access using GPS from the city. Do watch those merge lanes, though! My room was fine - clean, refreshed daily, fridge, microwave, coffee maker , hairdryer all fine. THe weather was unseasonable cold so I did not get to use the courtyard pool, but it looks nice. CVS pharmacy right next door, lots of restaurants and other stores (Hobby Lobby!) (I know, but it’s a big thing for Canadian crafters) nearby. Desk staff were pleasant and helpful. In my friend’s room, the heating/air conditioning unit made a huge noise in the middle of the night and quit. It was replaced while we were out the next day. Then my unit was non-functional (maybe these things are not used to operating in heat mode?), and not addressed tho I was promised 3 times that the Maintenance fellow was coming, so I was offered another room. The second groom was newly renovated, with vinyl plank floors rather than carpet, nicely tiled shower enclosure, upgraded furniture. The evening maintenance man is incredibly pleasant, attentive and helpful (as opposed to the non-existent daytime guy) and actually helped me move my things. Would I stay here again? Yes. less
stephLA123, General Manager at Best Western Plus Westbank, responded to this review
Thank you for taking the time to write a review of our property. I am happy to read that overall you enjoyed your stay with us. We are in the process of renovating all of our guest rooms. I am pleased that you like the new look and feel we have created. However, I am sorry that your a/c unit was not addressed in a timely manner. I will speak to my maintenance staff concerning this. We hope you will come see us again in the near future.