Best Western Plus Westbank

Hotel was awesome had a bad service at the restaurant. Food was awesome just took to long for drinks to be sent to the table. My daughters food ordered prior to ours was never delivered until after the bill. First time this happened hope it was just a bad service night. less

Was going to a convention but waited too late to get a room and this hotel popped up. Only about 10 minutes from the convention ctr. The hotel is outstanding. Rooms are excellent, and even had a Keurig coffee maker, too cool. The breakfast buffet, was the best free breakfast I've ever had. They have a good restaurant in the hotel, I'm not a big seafood fella but I am addicted to red beans and rice and cat fish and it was very good. The only down side is they charge you for your room as soon as you make the reservation, seamed kind of tacky, but hey it was a very good place and I will stay there again. less

Excellent room looks just like pics. Very nice and clean. Rooms well stocked. Beds are comfortable and clean. Pool was a little cold but nice and hot tub very nice. We would definitely stay here again! less

We are senior citizens who took my 93-year-old father to visit the World War 2 Museum. We had scheduled the trip two other times, but had to cancel because of his health issues. Nancy at the front desk was always friendly and kind about our multiple bookings and cancellations. She kept our information in their system, and when we finally got to make the trip, we received the rates they gave us two years ago! She told us that while we were there, no one would ever tell us no on any request. Everything was awesome! My husband and I have traveled a lot, and I can truly say that this was the nicest and friendliest hotel we have ever stayed in! We loved Roxanne in the Courtyard Bar. She loves her job and made our evenings so much fun! The girls at the breakfast were so accommodating and sweet. If you go to the restaurant next door, be sure to ask for Charles....Best waiter ever! My husband and I plan to go back sometime, just to stay there again! Thank you for a wonderful five days! less

The front desk person was rude, unprofessional and very argumentative. I booked 2 rooms for 8 adults with 3 vehicles. She told me that I couldn't leave the 3rd vehicle without paying another $50. She insisted that we take the taxi service she called to travel to the port and not the transportation tat we had previously arranged ourselves. She even screamed at one family member. less