Nice Hotel Not Far from New Orleans
10/02/2017 HenryHHenry, Seattle, Washington
My wife and I spent a few days visiting New Orleans and other nearby areas and wanted a hotel that was near the center of things but where we could still park a rental car. This hotel is about a 20 mi... more
My wife and I spent a few days visiting New Orleans and other nearby areas and wanted a hotel that was near the center of things but where we could still park a rental car. This hotel is about a 20 minute drive from downtown and the French Quarter. It's on a commercial street that runs through a residential suburb. There are lots of restaurants and chain stores nearby, including a CVS Pharmacy right next door.
The hotel appears to be quite new. In fact, while we were there, they took a delivery of pool furniture (I was wondering why there wasn't any already).
The layout of the hotel is interesting. It's a rectangular courtyard that surrounds a restaurant, a pool and a hot tub. All of the rooms face into the courtyard. From the parking lot, all you see is a windowless facade that faintly echoes the French Quarter with faux balconies and the like. We stayed about halfway back on the ground floor. There are three floors altogether.
The room was nice. We had a king bed. There's a nice easy chair and a desk with office type chair. There's a fridge, microwave and Keurig coffee maker on the other side of the dresser/TV stand. There were plenty of outlets for our various recharging needs. The bathroom was fine. I was a little annoyed at the lack of towel racks. The clean towels were rolled up under the sink and there was a hook on the back of the door, but no place to put a hand towel. The tub and toilet were in one room, while the sink was in the main room. It was annoying to get into the shower and only then realize that the towels were outside the bathroom.
The fridge had a tendency to freeze everything and there was no obvious way to turn it down. I didn't complain about it as we didn't use it all that much.
The toilet clogged twice while we were there. I won't get into details, but there was no good reason it should be so easy to clog. They did come out immediately to fix it each time.
The bed was comfortable but it did squeak on once side. Weird, but not enough to wake us up.
Noise was a bit of a problem The people above us had heavy steps and the floor was not very soundproof. They were only there for the first couple of days so it got better. Being right outside the pool, we could hear people hanging out around that area, especially after the furniture arrived. The doors could use more sound proofing.
Breakfast was good. During the weekend, the attendant insisted on serving the hot foods (eggs, potatoes, different kinds of meats, grits, biscuits). Once the week started, we could serve ourselves. I imagine families with kids are the problem there. They have a pancake machine as well which worked fine. Coffee was good.
The soda machine closest to our room was empty and stayed that way for at least 2-3 days. They did have other machines, so I was OK with that.
Didn't use the pool, but did go in the hot tub. Nice and hot, but the seat is too high relative to the water level, maybe a foot or so. I wanted to get further down into the water. Poor design. The tiling was poor done too, but that was just an aesthetic thing.
All in all, a good experience with only minor nits to pick. less
stephLA123, General Manager at BEST WESTERN PLUS Westbank, responded to this review
Thank you for taking the time to write an extensive review of our hotel. This hotel is actually 30 years old. However, we are consistently upgrading to keep up with the newest trends and needs of today's traveler. It is quite the compliment to be referred to as a "new " hotel. I will take your review and make some suggestions to my staff on how we can improve guest satisfaction such as providing more shelving for towels. If you are ever in the area again, we would love to have you as our guest again.