Freezing room small desk view of a parking lot
11/10/2016 Shanewilliamfinlay, London, United Kingdom
Can't control the temperature so i sat here trying to work in the cold. They finally brought a space heater. The room is sold as an exectuvie room but has the worlds smallest desk the depth is the s... more
Can't control the temperature so i sat here trying to work in the cold. They finally brought a space heater. The room is sold as an exectuvie room but has the worlds smallest desk the depth is the same as my laptop. The view over the parking lot leaves much to be desired and they only accept cash or card for room service. I would not recommend this hotel for business users at all. Front desk seemd a bit put off that i was bothering them about the heat and did not apologize for it. come on guys it's october in Britain! less
Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
thank you for your review and feedback, however I feel I must point out to you that check-in is from 2.00pm. You arrived at 12.30pm well before our standard check-in time and therefore before the heating was scheduled to be turned on. A portable heater was brought to your room but was left outside when you failed to open your door.
Guests may charge extras such as food and drink to their room if they have allowed us to pre-auth their credit/debit card at check-in. As you decided to pay when you arrived we did not have your details to charge, this is explained at check-in and there is also a sign on the reception stating this.
I'm not too sure what you were expecting to see from your bedroom window? whilst we do have rooms overlooking the gardens some rooms do face the car park and should you have requested a garden view we would have been happy to accommodate you.
The majority of our guests appreciate our executive rooms, I'm sorry it wasn't to your taste.