Nice room but poor restaurant.
I booked a Saturday overnight stay with my partner to celebrate my birthday. Check in was efficient and pleasant. We were in an executive room in an annex a short distance from reception. For those with mobility issues, there is no lift to the first floor, although this was not an issue for ourselves. The room was clean and well equipped. Albeit we had to move the larger double bed to plug in the bedside light that was not working.
Sadly our disappointment came when we went for our evening meal. We were directed the Orangery Restaurant, which is set out in total contrast to the traditional style of the rest of the hotel. We entered a brightly lit room which bore more resemblance to a works canteen rather than a luxury hotel. Set out with Formica tables and about as much style as could be provided by IKEA.
The sad point however was that the food was good, but I guess like many other hospitality establishments these days it suffered from poor service. We had to ask for a wine list, it having not been provided with the food menu. The youngsters working the tables whilst very polite lacked clear organisation and there did not appear to be anyone in charge. We ordered a bottle of wine with the food order…and then waited….
The starters arrived and still no wine. So we asked again. A tray with two glasses appeared on an unstaffed bar. And we waited. Our excellent starters were cleared and eventually just before our mains the wine was delivered with an apology. Again a sign of poor training, the young lad apologised, placed the wine cooler with glasses and bottle on the table and walked away….okay I’ll pour our own wine thanks,
We chose not to return for breakfast.
If you want room only, then not a bad choice. Certainly not a venue for a significant meal. less