Family birthday afternoon tea
18/03/2018 Angela B, Frinton-On-Sea, United Kingdom
The hotel is impressive with lovely grounds and nicely furnished decor in the reception/ lounge and bar areas. The orangey is a great place to have a family afternoon tea and we enjoyed our special ev... more
The hotel is impressive with lovely grounds and nicely furnished decor in the reception/ lounge and bar areas. The orangey is a great place to have a family afternoon tea and we enjoyed our special event . The room we stayed in was a superior double and had all the comforts you needed including ironing board and iron, tea coffee and biscuits. So for decor, room and surroundings an excellent hotel. However, the let down is the total lack of staff in the hotel, they were clearly stretched as a wedding was taking place in the same afternoon. This could be better planned and sufficient staff available in the bars etc, we spent most of the afternoon and evening looking for people to serve us. The following morning at breakfast it was chaos with far too many people to cope with demand. We ended up waiting for tables to be made up in another room so we could eat breakfast. This I felt was unacceptable. I would say the girl on reception Sue did look after us when checking in and made it possible for us to check in early after a long drive which was much appreciated. less
Andrew L, General Manager at Best Western Plus West Retford Hotel, responded to this review
Thank you for your review and comments. I'm sorry if you feel we were understaffed but as you have stated the hotel was very busy. As you were eating in the Orangery we do not man the bar constantly as the majority of customers are mainly eating. When the hotel is busy, breakfast the following morning get rather hectic particularly if large groups come for breakfast at the same time. It is quite common for guests to have a small wait until more tables become available. Thank you for your comments regarding your room and the check-in process.