One night stay
11/09/2016 Joseph H, Shifnal, England, United Kingdom
Not mightily impressed with this hotel, I must say.
It started well with a welcoming receptionist, explaining all the hotel codes, parking, building and wifi etc.
We went to our room (44) which wa... more
Not mightily impressed with this hotel, I must say.
It started well with a welcoming receptionist, explaining all the hotel codes, parking, building and wifi etc.
We went to our room (44) which was in another building to the left of the reception.
Upon first impressions, the room looked great! Sleigh bed, well furnished but after spending an hour there, you start to noticed all the faults.
The bed was hard, the wooden tables were scratched badly, the constant whiring of the ventilation when you switched the bathroom light, the wardrobes were difficult to open.
Plus there was a event and people were running up and down the corridors all night, I know this isn't the hotels fault but I thought I'd include it.
Finally, we were both awoken by the stench of cigarette smoke at 2am which meant we struggled to sleep the rest of the night.
The hotel does look great from the outside, has nice gardens and a mounted television but all in all, not a great experience.
I would not visit this hotel again. less
Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Dear Joseph,
Thank you for your review and comments. I have checked room 44 myself. The bed is a new bed and mattress from a specialist hotel manufacturer, it is of medium firmness and this is the first time we have had negative feedback regarding it, I'm sorry it didn't suit you. If you had informed us during your stay we would have been happy to move you to another room.
The writing desk in room 44 was purchased just 6 months ago, last week a previous guest decided to leave her hair straighteners on the desk, switched on! This caused the varnish to peel in a small area, we are awaiting a new desk from the supplier.
I have tried the wardrobe doors and was unable to find a fault with them.
The ventilation noise is from the extraction fan, this turns on when the light is turned on and turns off automatically after a short period, typically 2 minutes; this is by design to remove odour and steam from the bath/shower.
Most hotels hold events & functions, ultimately we require guests to be respectful of others who maybe sleeping but this is not always the case and can be a problem in all hotels the world over.
Smoking is not permitted in the hotel or bedrooms, however this does not always stop customers from smoking in bedrooms and public areas. I can only apologise for the behaviour of other guests. This is not normally a problem but thank you for highlighting the issue for me.
regards, Andrew.