Mystery tour weekend with overnight stay at west retford
24/07/2016 Peter M,
After a superb day in Lincoln the cathedral was beautiful and in general was a fab place. After already long day we arrived at the west Retford hotel. Which i have to say on arrival was really nice th... more
After a superb day in Lincoln the cathedral was beautiful and in general was a fab place. After already long day we arrived at the west Retford hotel. Which i have to say on arrival was really nice the grounds superb well maintained and welcoming.
However the evening meal was a different story. We sat down with our group, drinks arrived quickly but the meal well we waited 15 mins for starter and 30 mins for main course which wasn't really acceptable, then a friend had to return her meal as it wasn't cooked properly. Admittedly there was a wedding party on which probably stretched resources a bit. Our meals were fine but slow. less
West_Retford_Hotel, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review and positive feedback. It's worth noting that you were a party of over 30 people all eating at the same time and you also had a choice of 3 starters, 3 mains and 3 desserts, you didn't have to pre-order. If feel your comments are slightly unfair based on this. Our kitchen only use fresh ingredients and every meal is cooked from scratch, whilst a delay serving our customers is not our aim I would much prefer a slight delay to ensure the quality remains as high as possible. Should your party choose to return I'm sure we can offer a menu with no choice which will ensure you are all served much quicker.