The hotel is good, quiet, with plenty of private parking, and in easy walking distance to Retford Town Centre. Excellent fast Fibre Broadband wifi connection included in the room rate. We've stayed he... more
The hotel is good, quiet, with plenty of private parking, and in easy walking distance to Retford Town Centre. Excellent fast Fibre Broadband wifi connection included in the room rate. We've stayed here several times, however, this time we were in room 5 of the cottage, and it wasn't up to the standard we expect for the price. The room is tired, and needs updating. There was only one available power socket at the time, which was behind the television, as a heater and lamp were using two sockets, and the hairdryer and kettle were plugged into the remains two sockets. Obviously these can be unplugged, but there should more power sockets available either side of the bed, and by the seating area; having USB sockets on them would be good too. If you open the wardrobe, you cannot go into the bathroom, and if you are coming out of the bathroom, and someone has the wardrobe door open, the doors collide with each other. The TV is getting old, and some of the setting are not adjustable, i.e. the subtitles will not switch off via the subtitle button of the remote, and poor sound quality. The other problem are the floorboards of the the room above that squeak, so whenever someone in that room walks around, you can hear every movement. We were woken every night by the people above getting up to use the toilet; the floorboards need screwing down.
All the above things are easy to fix, so a high level member of staff should stay in the room, especially when someone is in the room above; they would then realise the quality and standard of that particular room needs some attention to bring it back up to the standard of the other rooms we have stayed in at the hotel. The bedding was of good quality, but thin pillows without much support; Travelodge pillows are better quality. less
CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this review
Denis, thank you for your review and positive comments. We recognise how important a fast stable internet connection is and that's why we have our own leased line for customers to use. Room 5 is located in an original building adjacent to the hotel which has 10 rooms, this building dates back to when the original manor house was built and does have the odd creak if guests are above but this should not have impacted your stay too much, never the less this will be investigated along with your other comments. Should you stay with us again please ask to be located in the Georgian accommodation where you have stayed previously.