A pleasant and comfortable stay.
15/02/2017 Carole_Richardson, Nottingham, United Kingdom
Myself, my husband and my son and daughter have been guests at the West Retford for the past two weeks, due to being housed there by our insurance company. I have to say that we were treated extremel... more
Myself, my husband and my son and daughter have been guests at the West Retford for the past two weeks, due to being housed there by our insurance company. I have to say that we were treated extremely well during that time, the hotel is lovely and our rooms were very comfortable, clean, well stocked with drinks and biscuits and spacious. The staff all seemed to be very friendly.
The downside, was the food, and believe me, we became connoisseurs of the menu having eaten from it for two weeks. Had we had to pay for our meals, I think we would have found some of them to be very over priced and not good value for money. The chips for instance, were vile, and taste as if they have been cooked in old fat. The breakfasts on the other hand were cooked to perfection.
I think the hotel needs to decide who it is catering for, as its decor is quite dated though well presented, although the Orangery is lovely, bright and modern, however, a lot of the clientele seem to be workmen or business men/women, and I don't think the food and the ambience matches. For instance perhaps if you had good old pub grub during the week, and the TV on for football etc., then you would keep people in the bar longer, but as it was, most evenings, the bar was empty by 9.00pm, not that I'm saying the place should be turned into a Working Mens Club, but it lacks a bit of umph!!
All in all it was a good stay, but I feel that these comments are constructive and hope that they are taken on board. less
Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your review which I find a little disappointing, based on your comments we seemed to meet a lot of your expectations? As the hotel is a former 18th century Manor House with many of the original features we decorate to enhance this and a lot of our customers appreciate this traditional English style. I'm pleased you enjoyed the relatively new Orangery restaurant which has a more modern feel. I'm sorry you didn't enjoy all of the food you experienced and this is quite a subjective area but I do believe we offer good value for money. As far as the chips go I can't remember the last time we had a complaint, I can assure you the oil is changed at least twice a week. As a hotel we welcome guests from all walks of life and everyone is welcome. We do not try and target one specific group of people, however we would not want to turn our residents bar into a football style bar as this is definitely what we are aiming. We look forward to seeing you again soon.