Best Western Plus West Retford Hotel

I stayed here for one night ahead of working in the area the next day. First impressions were very positive; what a gorgeous building, very easy to find, with easy parking very close to the town centre. Check in wasn’t fast, but was reasonably efficient. I was in the Georgian building next door to the main building. The room was fairly large, and a reasonable temperature, not the overheated rooms so common to hotels at this time of the year. The twin beds were a little bit of a surprise, but the one I used was very comfortable. However, the walls are very thin, with very loud television music and dialogue audible from a nearby room. This was evident when I arrived at my room, and continued into the early hours and was evident, albeit more quietly, the following morning, too. This did not make sleep easy. Breakfast was excellent, with good service and very well cooked and tasty food, with the sausages being worthy of particular comment. At check out, I mentioned the noisy room, but there was neither acknowledgement of this still less an apology. I am back at the hotel, soon, so am hoping that my issues were a one off. less

Held my 80th birthday meal at West Retford on the 21/2/20. What a lovely place, and meal, the food was exceptional, and so were the staff, it is a shame that more people do not realise what an ideal place it is for, weddings, venues, in fact EVERYTHING we do travel a lot and found the prices so competitive, WE WILL BE BACK. Thank you West Retford for making my party meal FABUUULOUS. less

Very very clean. Staff were friendly. Good location. Good price. Breakfast was average. Quick and painless check in and out. Nice building. Squirrels in the grounds. Pretty much what youd expect...... less

The hotel rooms here are massively overpriced for what you get, with the whole site desperately in need of an overhaul. Worse still is the food, the selection of which was awful and the portions tiny. less

I'll start by explaining I work away from home every week and stay in many types of hotel from Travelodge through to 5* hotels. I have a fair idea of a well run hotel and what constitutes good service and value. I've been here a few times for drinks after work and it has always been slow but the location is convenient. I made the mistake of booking a room for a night recently. I was booked in quickly and that was fine. My room was in a side building and when I entered there was a ladder still leaning against a wall with painting rags everywhere but nobody working. When I went into my room it had a very strong smell of varnish. I opened the window, went for a drink and returned after an hour and it still smelt and actually started to burn my throat. There are too many issues to list here but putting a guest into a recently painted room is plain stupid. the service in the hotel is incredibly poor, whilst I was waiting at the bar to be served, (I waited a long time) I could hear three staff members chatting loudly at reception about how drunk somebody got recently. I decided after a while that the smell in my room was too much and I would ask to be moved. The lady at reception was not apologetic at all and just said she didn't have any spare rooms as they have booked most of the hotel out to a building contractor. I said this is not good. She had to call a manager. The manager offered to move me to another room eventually but instead I checked out and booked into a lovely hotel in Bawtry. I did receive a full refund but no apology in any way. less