NEEDS IMPROVING...........ATTENTION TO DETAIL
22/11/2016 AlexEastYorkshire, East Yorkshire
I booked a cottage room for a one night stay as a special treat for us rather than an ordinary room. The room was a decent size and was very clean, bed was a good size and very comfortable and we had ... more
I booked a cottage room for a one night stay as a special treat for us rather than an ordinary room. The room was a decent size and was very clean, bed was a good size and very comfortable and we had an excellent night’s sleep. But we were disappointed, the antique roll top bath is not, it’s a modern version and certainly two people cannot bath together nor is there anywhere to place a wine glass or champagne flute. The bathroom is pleasant but the walk in shower is small and the overhead shower didn’t work very well, the shower head needed cleaning and the separate hand shower was a joke, just a trickle of water. Toiletries were measly, not very big or generous, bathrobes would have been nice. Room service was poor with not much choice. It’s attention to detail that was missing, the little touches you expect when paying the price we did, and overall not good value for money. less
Andrew L, General Manager at BEST WESTERN PLUS West Retford Hotel, responded to this review
Thank you for your comments and I'm pleased you were happy with some aspects of the room.
The roll top bath is not advertised anywhere as being suitable for 2 people. The bath is located in the room itself and is a little awkward for shelving but I will review this. The shower in the actual bathroom is a double width shower, rectangular base. I have tested the shower-head and found the pressure was suitable, I've not had any other complaints regarding the pressure. Toiletries in the room are 30ml sizes which we have found to be the best size for the majority of our guests and the right balance for less waste. Fresh toiletries are supplied for subsequent days and we would have been happy to supply extra if you had enquired.
As in most hotels the room service menu is a reduced choice from our main menus in the hotel. There are 16 items on our room service menu covering starters, mains and desserts. If there was anything specific that you required during your stay our chefs are most accommodating. Robes are available upon request as detailed in the guest information brochure in each room.
I hope these small issues have not deterred you from staying with us again in the near future.