Best Western Plus West Retford Hotel

I stayed here last year and was very disappointed, however having just stayed for four nights I am impressed at the improvement. I really enjoyed my stay and particular thanks to the reception staff who were polite and helpful ( unlike my last visit). Rooms were clean, spacious and well equipped. The wifi worked well and was free, good speed. Will happily stay here again, when in the area, thank you and well done for the improvement. less

Lovely hotel with beautiful grounds nice and clean comply bed nice fresh decor Friendly staff nice food good value for the money, Breakfast was lovely and served to you!! Plenty to eat.great location for what we wanted Nice and quiet less

My partner and I attended the recent ‘Comedy Night’ held at this hotel. Surprisingly, the very talented Tom Binns, who has had his own TV sitcom and plays many roles, (including Clinton Baptiste in Phoenix Nights), arrived at this function as himself, and finally as his best known character Ivan Brackenbury. After the two course meal, the comedy commenced at 21:00. After the compère was heckled by numerous tables, Tom Binns came on for his first slot, calming them down a little. Another chap, Charlie Hopkinson, did a short set of impressions before Ivan Brackenbury came on. Up to this point, one table in the room had been talking all the way through, although at this stage, not too loudly. During ‘Brackenbury’s’ performance, the volume increased, to the extent that he himself had to ask them to be quiet. One female’s excuse was that she ‘was drunk.’ People from other tables complained to them and to members of staff that were still in the room, all to no avail. Eventually ‘Ivan’ became so annoyed that he stopped his act and asked them to leave the premises. Fortunately they did, but the actions of the selfish, ignorant people on this table spoilt the night for everybody. The part that disgusted me most was the fact that nobody from the hotel came out to speak to these people, or helped in any way to deal with this situation, despite complaints to them. They really should have taken responsibility, and not left it to the person who was trying very hard to entertain us. less

The hotel is good, quiet, with plenty of private parking, and in easy walking distance to Retford Town Centre. Excellent fast Fibre Broadband wifi connection included in the room rate. We've stayed here several times, however, this time we were in room 5 of the cottage, and it wasn't up to the standard we expect for the price. The room is tired, and needs updating. There was only one available power socket at the time, which was behind the television, as a heater and lamp were using two sockets, and the hairdryer and kettle were plugged into the remains two sockets. Obviously these can be unplugged, but there should more power sockets available either side of the bed, and by the seating area; having USB sockets on them would be good too. If you open the wardrobe, you cannot go into the bathroom, and if you are coming out of the bathroom, and someone has the wardrobe door open, the doors collide with each other. The TV is getting old, and some of the setting are not adjustable, i.e. the subtitles will not switch off via the subtitle button of the remote, and poor sound quality. The other problem are the floorboards of the the room above that squeak, so whenever someone in that room walks around, you can hear every movement. We were woken every night by the people above getting up to use the toilet; the floorboards need screwing down. All the above things are easy to fix, so a high level member of staff should stay in the room, especially when someone is in the room above; they would then realise the quality and standard of that particular room needs some attention to bring it back up to the standard of the other rooms we have stayed in at the hotel. The bedding was of good quality, but thin pillows without much support; Travelodge pillows are better quality. less

This looks a beautiful hotel as you drive in. Unfortunately when I checked in I had to ask to move rooms twice due to the cleanliness. One room had clearly not been vacuumed, and the second room had not had the toilet cleaned properly. The rooms are ok in general but I would advise have a little look around prior to unpacking. When I moved the second time I did get an upgraded room and the reception staff were apologetic. less