Newer again Best Western
02/01/2017 sczmsk, Addison, Illinois
Hotel is nice, but after how my family and I was treated we never stay in Best Western again. With another 2 families we made reservation from Friday 12.30.2016 to Monday 01.02.2017. We were asking fo... more
Hotel is nice, but after how my family and I was treated we never stay in Best Western again. With another 2 families we made reservation from Friday 12.30.2016 to Monday 01.02.2017. We were asking for rooms next to each other, but this option was unvilible. We got one room on 2 floor and two rooms at 3 floor. First day Mr. Kevin Dombrowski (manager) told us he got complain abot kids runing on hallway and loud behavior in my room. We told him in my room is kitchen and we took dinner with all families, and was loud like 6 adults making conversation, kids was playing and TV was turned on. Next day (New Years eve) at first we got skiing at Granite Peak, we back around 7.30 pm, after return we went pool and back around 9 pm. My wife with another mothers start prepairing dinner and some sandwiches for celebrating New Year and we got some drinks. At 10.15 pm Mr. Dombrowski come in our room and told as he got many complains about loud in our room. We was suprised because we was only talkin, no music. 2 Kids was sleeping and another was watching TV. Mr. Dombrowski told us he doesn't' care and we have 45 minutes for moving out. We told him we got kids (11 years and 2.5 year old) and we doing nothing wrong, and we wanna stay at least to the morning. He wasn"t agree and if don't want move out he gonna call police. After around 30 minutes 2 police officer come in and asked us for start packing. Officers was very polite, one of them when saw sleeping kids tried negotiate with manager, but hi doesn't changed his decision. Kids wake up and start crying, younger one (2.5 old) was so scared hi peed into his pajama. At 11.45 pm we was out of room. We spoke yet with officer outside and he told us manager said him complains was from only one another room but couple times, also he told us he was surprised manager's decision because he wasn't saw reason for kicking us out. Thanks to Best Western manager we spend New Year in our car looking for the another hotel. At this time (late evening at New Year) normal people don't kicking out even dog, for Mr Dombrowski wasn't problem kick family with 2 kids out of hotel. Best Western thanks for your "hospitality" and ruined New Year for 3 families! less
heyroth, Manager at BEST WESTERN PLUS Wausau-Rothschild Hotel, responded to this review
Thank you for taking the time to post your comments. I want to assure you I will be checking into the situation.