Worst best western I've ever been to
I fly all over the country working on cheese plants,so I live out of hotels. I've never in my career stayed a place like this. The room is nice, but the service is terrible. I've now been here for 7 d... more
I fly all over the country working on cheese plants,so I live out of hotels. I've never in my career stayed a place like this. The room is nice, but the service is terrible. I've now been here for 7 days and thank god I only have 2 more to go. Of the 7 days I've stayed, the room was clean the first night I flew in of course. Day one good, day 2 my room was cleaned like anywhere else. However since then I have not had anyone even stop and give me towels, toilet paper or anything. I talked to the front desk on day 3, as you get 3 days of towels and wash clothes, but today on day 5 still nothing. I wouldn't recommend this place to my worst enemy. Stear clear and go someplace that actually cares. Front desk lady was nice, other than that stay away. If you get the chance to stay here, sleep in your car it's more likely to get cleaned. less
NorthStar621976, General Manager at Best Western Plus Wausau-Rothschild Hotel, responded to this review
Oh my I am so sorry. Upon check-in we had one of the workers as for night time cleaning because everyone works 3rd shift. So I talked to my housekeepers and we decided to bring back housekeepers after 6 to do a light touch up in all of your rooms. We did not know that half of your team was on first shift and half was on 3rd. We had a note for our housekeeping staff not to knock on any of your rooms during the day because we thought you would all be sleeping. There was a major understanding here and I sincerely apologize for that.