Recently, I came up to visit Vermont for my boyfriend’s college graduation and booked a nights stay since I was familiar with the hotel because I had stayed there a few years back. Upon arrival everyt... more
Recently, I came up to visit Vermont for my boyfriend’s college graduation and booked a nights stay since I was familiar with the hotel because I had stayed there a few years back. Upon arrival everything seemed fine and clean but that was not the case. Around 8:30-9pm when I pulled the sheets back to get into bed many stains were covering the quilted sheet. When I went to the front desk, the man behind the desk was hidden off, and didn’t come up until another worker had entered the building. I gave him my complaint about the sheets being covered in something disgusting and with a blank face shook his head in understanding and said a new sheet would be dropped off. Personally, a new room would’ve been much better due to the stain being between sheets... but in disappointment I left the situation and had a kind man come give me new sheets for the bed. Overall, I was really disappointed with my experience and the cleanliness especially during a pandemic (honestly just in general too, no room should be like that when you’re spending close to $200 a night). Sad to see a hotel that I had seen before as a great experience now take a turn for the worse. less
Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you Anna for your comments, we are deeply sorry that you found stains on the duvet. Unfortunately, we missed this, I am glad we were able to take care of it immediately. We receive wonderful comments about our cleaning and it is unfortunate your experience was not up to our normal standards, we will address this with our cleaning staff.