Nice Hotel with soft Twin blankets for king beds
06/02/2017 Lordthunder, MA
Had to ask for extra blankets 4 times. I gave up after asking for king blankets. They have the following blankets. The old Sobellux blankets on king beds need to be replaced little worn out. The fairv... more
Had to ask for extra blankets 4 times. I gave up after asking for king blankets. They have the following blankets. The old Sobellux blankets on king beds need to be replaced little worn out. The fairview blankets twin size very new and soft. I like the hotel pool and staff very friendly. They need to focus better on extra blankets. Also, enforce the rules on running in the hallways with tour buses. also enforce the rules of no jumping in the pool area. Why complain because management is no where to be found. I plan to go back hope they have new sobellux blankets and wonder blankets someday like eden best western resort in PA. TO bad the hotel is not in VT. less
Melissa M, General Manager at BEST WESTERN PLUS Waterbury - Stowe, responded to this review
Thank you for you response. I have checked with my staff and they said you had called prior to your arrival asking if we had Wonder blankets, at that time we did inform you that we did not. At that time you stated you were going to bring your wonder blanket and make us buy them from you, we did let you know that unfortunately we could not purchase a blanket from you directly. We do not have twin size beds in the hotel so the smallest blanket you would have received would have been a queen blanket. Upon your arrival you would have found your king size bed made with a king size blanket and an additional king size blanket in the closet. We then, per your request,provided you with two more additional blankets, those were queen size spare blankets. Our housekeeping staff did confirm they made your bed that day with 5 extra blankets. The Best Western in Eden is a Premier Property with a 5 star rating, it is a shinning example of the "Best" of the Best Westerns, they have upscale bedding and blankets and we are so proud to have this as an example of a high end Best Western Property being 4 Star hotel. From your trip advisor profile you offer several links to blanket web sites suggesting that you are supplier? I am so sorry you are disappointed with our bedding, as always our staff did our best to accommodate your request.