Best Western Plus Village Park Inn

We stayed here for the wedding of my niece, the hotel has been upgraded since the last time we were here. The room was really comfortable and spacious. The amenities at this hotel are amazing. Too bad we were under COVID-19. The staff was great. less

I can't give this a 5 rating because it was very noisy. The hotel staff did everything necessary to keep the noise down but I think the walls are just too thin. But its super clean and we were fully supplied with lovely amenities. The location is under construction but otherwise very nice. less

Disappointed cleaning service, i found a hair on the bed and in the tub, a stain on the wall and the drawer next to me, i asked for a kettle and it came dirty. The room was nice and big, everyone at the reception was nice less

I stayed here because it was close to the hospital where my daughter was staying and because it was a familiar brand name. Under normal circumstances I would have discussed my issues about the room with the hotel but my focus was on dealing with the crisis at hand - and I had been awake for 40+ hours at that point. My room was on the main floor and I was travelling alone. When I got into my room the first thing I did was check the windows and doors. As well as a door from the interior of the hotel, there was one leading to the outside parking lot area and when I checked, it was unlocked. I then checked the door that can be used for adjoining rooms and it was unlocked. This was a little unnerving for a woman travelling alone. I locked everything up and went in the bathroom to wash up and the first thing I see is public hairs on the floor along with regular strands of hair. I grabbed a nicely rolled up facecloth to wash my face and it looked like there was feces on it - this is when I took pictures. I got into bed and went to turn on the TV and the remote didn't work. Oh well... I did call and they told me to just use the number pad to change channels. When I woke up I didn't have a shower - which I was so looking forward to because I didn't trust what was on the towels. I went to the front desk to get one of the grab and go breakfast (the buffet is closed due to COVID) and their breakfast consisted of a warm child's juice box, a warm yogourt and timbit sized muffin. I'm not what I consider a complainer and I can let a lot of things slide but I do stay at a lot of hotels and I do expect what I pay for - and this does not cut it. I'm sorry Best Western - I won't be back. less

Slightly to access due to construction. Expect that will be remedied in near future. Good attempts to provide breakfast as buffet not allowed due to covid. Handy to Foothills Hospital for appointment. less