More like Best Western MINUS
This is an older hotel that has been given a superficial facelift. Rooms are FAR from soundproof -- between floors and side to side. We heard our neighbor coughing for most of the night. Tech-wise ... more
This is an older hotel that has been given a superficial facelift. Rooms are FAR from soundproof -- between floors and side to side. We heard our neighbor coughing for most of the night. Tech-wise this place is way behind the times. No plugs or USB outlets at either nightstand or even at the desk, not to mention very poor lighting in the guestrooms. The side chair in the room, while it was visually nice, was hard as a rock -- seriously. The 'breakfast' consisted of some select pre-packaged items listed on a dry erase board. You tell the person at the desk what you want, and they get it for you in a paper sack. So this place qualifies as a Best Western PLUS??? For $150, no way . . . not in my book. Definitely not recommended. less
Thomas Lynch, General Manager at Best Western Plus Victor Inn & Suites, responded to this review
hank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, due to COVID restrictions in New York, we have not been able to offer our hot breakfast buffet as of yet, but are looking for ways to get back to it soon.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 5859243933.
Front Office Manager
Best Western Plus Victor Inn & Suites