Not happy at all
Not happy with our stay at all! The only reason it gets 2 stars was the room was big and the hot tub in the room. The hot tub was huge and very nice. That was about it. The bed was so very uncomfo... more
Not happy with our stay at all! The only reason it gets 2 stars was the room was big and the hot tub in the room. The hot tub was huge and very nice. That was about it. The bed was so very uncomfortable and the pillows were so tiny. The pillows were the size I give to my 1 year old. The bed was so uncomfortable that when my wife and I woke up we could hardly move because our backs hurt so bad. I can not explain how bad our backs hurt.
Then breakfast, I understand that it is COVID time and things have changed a lot but to just offer a little carton of milk with a little box of cereal, come on. I understand you do not want to do buffet style because people would be touching stuff after other people but you could had an employee doing all dishing out for us.
Over all not happy with the stay and would not go back. less
Thomas Lynch, General Manager at Best Western Plus Victor Inn & Suites, responded to this review
We are sorry that you found the sleeping arrangement to be uncomfortable. The rooms get amazing reviews by the guests who line up to stay in the rooms night after night, and I am sorry that your preference did not match.
In regards to your breakfast concern, we offer so much more than a "little carton of milk and a little box of cereal". Perhaps that is all you asked for? Aside from unlimited single portion cartons of milk and cereal varieties, we also offer:
-5 Total Cereals
-Fruit Cups/Fresh Fruit
-Gluten Free and Non-Dairy options
Outside of the GLOBAL PANDEMIC, we offer a buffet style breakfast, which is also complimentary. To ask a business in an industry hit so hard by this pandemic to serve a full breakfast with waitstaff is just absurd. If you are looking for that, there is a Denny's just across the street by the Microtel. Thank you for your feedback, we look forward to offering our full hot breakfast buffet in the future.