Fall at hotel
25/12/2017 sheilal101, Syracuse, New York
I Had fall in parking lot. Not maintained well. Poor snow and ice removal. Luckily my son came out and helped me up. Overall the stay was good despite this incident. I travel a fair amount and liked ... more
I Had fall in parking lot. Not maintained well. Poor snow and ice removal. Luckily my son came out and helped me up. Overall the stay was good despite this incident. I travel a fair amount and liked your facility. less
gmbwplus, General Manager at Best Western Plus Victor Inn & Suites, responded to this review
We are extremely sorry about the incident in the lot, and I'm glad to hear you were okay. I was able to get in touch with our plowing company and verify they came that day. He always does an effective job overall. Unfortunately, minor layers of precipitation and slippery spots are inevitable. After discussing the situation with our owner I am able to offer you up to 25% off of a night with us here. Unfortunately, I cannot simply give away a free night to any Best Western as we are all independently owned and operated. We have taken action to make sure that the lots are salted further and attended to even more during times of high precipitation. I hope this will begin to make up for the mishap with the troublesome weather and conditions in our lot. I look forward to taking care of you if you chose to return to our property!
Thomas J. Lynch
Best Western PLUS Victor Inn & Suites