Terrible maintenance and thin walls
18/03/2018 Tiffany W,
Would give 0 stars if it was an option. 75 degree (according to thermostat) room when we walked in. I keep my apartment at 72-73 and was MELTING in this room. After 1.5 HOURS with AC on full blast the... more
Would give 0 stars if it was an option. 75 degree (according to thermostat) room when we walked in. I keep my apartment at 72-73 and was MELTING in this room. After 1.5 HOURS with AC on full blast the room was STILL 75 degrees. Ridiculous. Came back after 8 HOURS and complaints of the room temperatures and it was down to 70 even though was set to below 60. Honestly don’t believe it was below 72 because it was still uncomfortably warm. Came back with my parents (I’m over 25 and neither of them are hard of hearing) and we were all sitting on the bed having conversation and got a RUDE phone call that we had a noise complaint and that we needed to keep it down. Clearly the walls are PAPER THIN. Will be trying the pool and 2-3 person hot tub out tomorrow if they don’t kick us out for my parents snoring before then....
Also, flushed toilet and worried it will be too loud as well as mom coughing....hoping not to be kicked out for the noise complaints....if we were a loud party room I would get it but literally my parents and myself (all adults) exhausted and returning from the party we had thrown at the golf club less
Thomas L, General Manager at Best Western Plus Victor Inn & Suites, responded to this review
Thank you for completing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for making you feel unwelcome. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have all guests sign a quiet hours agreement at check in. I understand that "quiet" can be a subjective term, but we respect any calls that we receive from guests. I am glad that there weren't any noise issues post-warning, and I hope you enjoyed your time at the hot tub and pool!
Again, we appreciate your review and I apologize for any misunderstandings that occurred during your stay.
Thomas J. Lynch
Best Western Plus Victor Inn & Suites