Best Western Plus Vauxhall Hotel

A small hotel, very friendly, tucked away from the bustle but only a short distance from the city of London itself. Staff were helpful and polite. The manager was very helpful. He gave us directions, booked taxis and looked after our belongings while we went to the Embassy for interview. less

Excellent customer service. Management went up and beyond on helping us with extending our stay at their hotel to directions to various tourist attractions. How to get there by bus and tube and local restaurants. Wouldn't stay any where else than here whenever we return to London. less

Having booked this hotel once we arrived it was very disappointing. The location was very poor our room was overlooking hoses and the area was not conclusive to being comfortable to walk back to the hotel after dark. The room was very small and the bathroom was not clean even though this was an executive room. For the price I would definitely it recommend a visit. less

Stayed here one night as the Holiday Inn next door is currently closed. We had an appointment at the US Embassy. Room was very small clean and well fitted. The shower was just warm. Booked bed and breakfast when I asked where we had breakfast I was told we had to collect a box in reception and eat in the small area in reception. We were on the understanding the breakfast was a full breakfast not a packaged box. We cancelled the breakfast and was told we would get a refund which to date has not arrived. A package box breakfast for £16 each is a joke. less

Where do I start? My work colleague and I had rooms booked for 2 nights and left after 1… Room in a cellar with no window. Furthermore, only one staircase so a claustrophobic fire trap Asked to move to a room with a window and given inconsistent stories. I was told that it cost to upgrade, but I could; my colleague was told they were fully booked (a quick website check showed that to be untrue) Put up with awful room looking forward to “Hearty breakfast to keep you fuelled throughout the day” to quote the hotel website. It was a paper bag with a soggy croissant, a tiny cake and a couple of other items. Dreadful This is a Plus hotel, which, according to the BW website should be a cut above. No bar, communal area closed off (despite website claiming that there is a bar. Quite the worst hotel I’ve stayed in in Europe and North America Miss-sold in the extreme I’ve copied the website claims in case they’re taken down and denied less