Best Western Plus Vauxhall Hotel

As the room was booked a few hours before being used the choice was limited. I ended up with a basement room with no windows - knew that before booking. was not expecting it to be only slightly larger than the bed and not much lighting to make up for the absence of windows. No minibar in the rooms. No bottle opener in the rooms for bottles bought at reception. The £12 breakfast turned out to be 'continental' with just cereal, yoghurt, scrambled / hard boiled egg and a few processed baby bell cheeses. not a sausage in sight and a very expensive room for what it was - more like a £55 booking and not the £120 charged. less

Have had to stay here on a last minute work trip this evening. Two no-go's for me: 1) Was given a basement room with no windows with absolutely no advanced notice, and as they are full apparently I'm unable to switch rooms. Traveling from the US, having no natural light in the morning means a prolonged jet lag. It's a basic human need, and if some people are okay with it, then the hotel should at least inform the guest upfront. You shouldn't have to ask for a bloody window. It also means no phone service.. 2) The walls are paper thin and all I can hear are girls laughing and screeching in another room. If I had arrived any earlier I'd be booking myself into the Holiday Inn next door just to get out of this tiny basement room. Not a nice hotel. less

We stayed here for two nights when my boyfriend and I wanted to do some sight seeing in London. Great, friendly customer service and very clean, comfortable room (the clean smell hit us as we walked in), the appliances were very good too. The tube and train station are only a 5 minute walk away so very practical. I couldn’t fault my stay here and would highly recommend it :) less

Disgusting stain on bed sheets, no towels on arrival, hairs in the shower. Much smaller room than shown in pictures. When we complained, the room was still not cleaned or sorted until 2.30pm. Staff were lazy and there was a real lack of care or concern. They had no sense of urgency to solve our issues. Will never stay in a best western after this experience again. less

Relatively close to 2 tube lines (Stockwell 15 Min walk and Vauxhall10 Min walk) this hotel was an easy going, relaxed affordable place for us to stay for the weekend. The bathroom wasn't spotless, and the rooms are quite small, but for the price, I was happy :) less