Best Western Plus Vauxhall Hotel

Small but perfectly appointed room. I don't like to overpay for a place that I only need do sleep and shower, so when I saw this hotel's listed it looked perfect, and it was. The listing and the front desk person very clearly pointed out the room was in the basement with no window. No need for a view really when you have all of London 10 minutes away on the tube. I arrived mid-day and wanted to store my bag until check in time. The very helpful fellow at reception made a few calls and had my room ready for me within minutes. The entire place is clean and up to date. The bed was very comfortable. less

Myself & one of my work colleagues stayed at this hotel on Monday Evening. We had a corporate event at 14:00 pm after travelling 5 plus hours and arrived at the hotel very early we asked if they could store our luggage. The manager/ reception went above and beyond & checked us into one of our rooms early to freshen up shower & change. On arriving the hotel then arranged our taxis not only to but from the event even though it was stil prior to check in time but to & from the resteraunt of our choice. The rooms themselves are so clean- yes smaller than you expect elsewhere but remember this is London and space is a commodity. The hotel is so easy to locate & a 5 minute walk from the Vauxhall underground. After checking out and a fantastic sleep the hotel did not stop there but stored our luggage gave us a place to again freshen up after a day of sightseeing & were very concerned about our journey home which was affected due to adverse weather conditions. This hotel is one of the most customer focussed hotel I have stayed in, were so courteous & approachable I would recommend to anyone, and anyone who complains should consider paying €400 plus for Hilton charges, I got quoted £ 340 for a holiday in express. Thank you for a loveky sfay. less

Blink and you would miss it, 3 of us arrived separately and all walked straight past it! See photo for heads up. Ring doorbell to get in! Rooms are absolutely tiny, never been in such a small one, see photo, that's my entire room! But that said they are functional if you don't have much luggage and they are modern. Bar is literally a shelf with a few bottles in reception and don't bother with rip off breakfast, turn right out of hotel and walk to Estrela cafe/bar on the corner where you can get a great coffee and a bacon roll for less than a fiver. less

We quite enjoyed our stay at this hotel. It's small but high-tech and has everything one needs for a comfortable stay in a neat part of town. However, hotel staff need to be more up-front that the breakfast provided is not complimentary. We didn't learn until our 4th day there, that there was a charge for breakfast. This information was never mentioned at check-in, is not posted in the room or at the breakfast area, and is not on your website that I could see (perhaps I missed it but the UK hotel website also does not seem to work properly, a separate issue). We visited from the US, where the Best Westerns there do include breakfast in with the room charge, and that's what we assumed would be the case here. While the simple breakfast was good, 10 pounds per person seemed rather expensive for what was provided. Thanks to the front-desk person for giving us a break on the price because we hadn't pre-booked the breakfast (also never mentioned at check-in, or on the website).If you can smooth out this process a little more, it'd be very helpful for guests. We would stay here again because everything else was really very well done. Thanks for the opportunity to comment. less

booked a room with a sky line window, and confirmed it on the phone, when got there I was given a room in the basement with no sort of window and there was no phone signal down there, if your claustrophobic I’d avoid the basement rooms!! After explaining we defiantly booked a room with some sort of window they told us we didn’t and we had to pay an extra £60 to upgrade to one with a window!! Think it should be on the website that there is no signal down there and they try give you free WiFi which DIDNT WORK in the basement room or in the upgraded room.. less