Who was in charge Saturday Sept 11 2021. ? 8pm
I’ve thought long and hard about whether or not to actually follow through with a review. I’ve stay’d at many best westerns all over the world. So I’m going to start with the positives. My... more
I’ve thought long and hard about whether or not to actually follow through with a review. I’ve stay’d at many best westerns all over the world. So I’m going to start with the positives. My first impression was actually decent. Yes the room was small. But this is London. The staff very friendly and engaging. Whatever my requests they were happy to try and meet.
Until Saturday night ( 09/11/21). We came back to the hotel at
8ish pm and the room hadn’t been cleaned or sorted. ( ie fresh towels / bed made / garbage sorted ) When I went down stairs to reception I was greeted with an unprofessional response. Instead of saying “ my apologies clearly House Keeping missed your room. … let me get you some fresh towels “. I got It’s covids fault !!! And then it’s my fault. Completely taken aback by reception’s response. I honestly was left dumbfounded by what the gentleman said next. … “ are you mad at me or hitting on me ?” So BEST WESTERN what would u like me to do with this experience/ response. ? Cause this is beyond unacceptable. less
Javed Ali Syed, General Manager at Best Western Plus Vauxhall Hotel, responded to this review
Thank you for taking the time to let us know about your experience at the Best Western Plus Vauxhall.
We are sorry to hear that you were dissatisfied with the team attentiveness on this occasion. We also apologise if you felt our staff offended you in any way, as it was certainly not their intention. The receptionist tried to explain that hotel cleaning the bedroom upon the request because we must sanitise the bedroom.
Once again, please accept our apology and we hope we will have the chance to welcome you back soon at Best Western Plus Vauxhall.