Best Western Plus Vauxhall Hotel

Aslan at the reception was a very welcoming host. Very friendly & nothing was too much trouble. Nice view from the hotel window, Comfortable beds, great shower and bathroom facilities. Room was very clean and decor was very modern. Would stay again less

I’ve thought long and hard about whether or not to actually follow through with a review. I’ve stay’d at many best westerns all over the world. So I’m going to start with the positives. My first impression was actually decent. Yes the room was small. But this is London. The staff very friendly and engaging. Whatever my requests they were happy to try and meet. Until Saturday night ( 09/11/21). We came back to the hotel at 8ish pm and the room hadn’t been cleaned or sorted. ( ie fresh towels / bed made / garbage sorted ) When I went down stairs to reception I was greeted with an unprofessional response. Instead of saying “ my apologies clearly House Keeping missed your room. … let me get you some fresh towels “. I got It’s covids fault !!! And then it’s my fault. Completely taken aback by reception’s response. I honestly was left dumbfounded by what the gentleman said next. … “ are you mad at me or hitting on me ?” So BEST WESTERN what would u like me to do with this experience/ response. ? Cause this is beyond unacceptable. less

We stayed in a very small room, the room was clearly designed for single occupancy. The room was very small with hardly any walk way to get into the bed. The bed is situated at the window, so no matter how tight you pull the curtains together be expected to be woken up with sunlight. The light switch to the bath room is broken so use with caution. With covid regulations you would expect a note or something to inform you that the room are sanitised, even more so when you visit a large city. If you want fresh towels don’t expect them to be in your room, the hotel does not offer maid service if you are staying a few days. So do not expect your bed to be made or for fresh towels to be given to you this is because of covid regulations which is understandable. You only get one pillow per a person, so do ask kindly for extra pillows. However do not expect the pillows to have covers. The shower door folds in and there isn’t much room for you to get in the shower and close the door. It can be done but expect difficulty. When we tried to find out why we hadn’t had fresh towers we were Informed by a staff member “are you complaining or are you coming into me” Over all we were very disappointed that we were given one of the smallest rooms in the hotel a double occupancy (expect to be standing on each other.) less

What a find this hotel is , we stayed whilst going to the test match at the Oval , and our stay was perfect. Friendly efficient staff who went out of their way to help you. The hotel is small but very clean and the rooms have all you need. Covid restrictions were still in place when we stayed here but the staff coped beautifully . We would recommend this great find to anyone as it is very handy for visiting London close to most of the attractions less

The price was extremely reasonable for such a nice hotel! Staff were great and the room was beautiful. We were close to the Embassy! Very nice section of London to stay in. Close to nice cafes and train station less