Best Western Plus Vauxhall Hotel

I’ve stayed in hotels all over the world including some of the top hotels . This hotel is the most peculiar place I’ve ever stayed at . On first arrival , nicely decorated > then little details start to become obvious. The heating doesn’t work , the windows are opened and left open after cleaning, and there was a spider on the bed , then an insect flying about the room !! the reception girl has bad attitude. I was accused of smoking in the room after two men in security uniforms abruptly were sent up , then the next day was confronted by the clerk at the front desk in a loud voice in front of customers.... I don’t smoke and detest the smell of smoke !! I’ve never been so insulted in my life . I was then accused of complaining about the cleaning staff coming into my room , which I absolutely did not , and was informed that no cleaning staff had been evident on their CCTV !!!! I was stunned because I couldn’t imagine what this man was talking about . They have a menus whereby you can order food from local eateries > over an hour goes by and the food still isn’t there !!!! They call you to ask if you need your room cleaned > even you have the “do not disturb” sign on the door > invasion of privacy !! Never heard of that in a hotel.... They have a buffet type bar ; and one night when I picked out some chocolate bars and crisps , the night duty clerk jumped up and - again in a loud voice - yelled “you gotta pay for that!” ...... WTF ???? The room next door had a guy coming in and out at a peculiar frequency and each time the door bangs shut . Totally peculiar hotel !! It’s not cheap , and feels expensive for what it is . They have one of those card operated elevators which means that you can’t invite people to your room .. unless you go down to pick them up > not an option when you’re waiting for a date in your dressing gown . I just find that this kind of checking on guests is unforgivable . At check out , the manager apologized profusely and had the gall to offer me rooms at a cheap rate if I wanted to stay again > not in a million years . Totally ridiculous establishment > I never heard of or experienced that kind of thing - EVER !! less

The hotel is hidden behind a street in a nice enough area. There isn't too much to do there and it's about a 20 min walk to the nearest sight seeing attraction, or even metro station. The room though is quite lovely. Very modern and clean. Bathroom is a large size with a tiny shower. The bedroom was a good size and we had a double size bed. The staff were polite but didn't seem to be to helpful. We asked some questions about the area and inquired about some hotel services, and they didn't really provide much assistance. Not rude or anything, just not very helpful. Overall very happy with our stay. The only downside was that because of the location we spent quite a bit of money on taxis and Uber to get into town. I'd recommend a stay if you're trying to stay in that area in general. Great on a budget, but it ends up adding up if you factor in the transport fees each day. less

All throughout my three day stay here, without fail, the staff were great. They were smiling and welcoming each time I came across them. Really makes a traveller feel great! And it is something that is so easy to do! As for the premises, it is slightly out of the main hubbub of Vauxhall - about a 10 min walk to the train/buses and about the same to a large grocery store chain. I had a room on the ground floor. It wasn't huge and didn't have any windows other than a skylight. But the fitout was modern and comfortable, so I didn't mind! I would definately come back to stay here. less

Small but perfectly appointed room. I don't like to overpay for a place that I only need do sleep and shower, so when I saw this hotel's listed it looked perfect, and it was. The listing and the front desk person very clearly pointed out the room was in the basement with no window. No need for a view really when you have all of London 10 minutes away on the tube. I arrived mid-day and wanted to store my bag until check in time. The very helpful fellow at reception made a few calls and had my room ready for me within minutes. The entire place is clean and up to date. The bed was very comfortable. less

Myself & one of my work colleagues stayed at this hotel on Monday Evening. We had a corporate event at 14:00 pm after travelling 5 plus hours and arrived at the hotel very early we asked if they could store our luggage. The manager/ reception went above and beyond & checked us into one of our rooms early to freshen up shower & change. On arriving the hotel then arranged our taxis not only to but from the event even though it was stil prior to check in time but to & from the resteraunt of our choice. The rooms themselves are so clean- yes smaller than you expect elsewhere but remember this is London and space is a commodity. The hotel is so easy to locate & a 5 minute walk from the Vauxhall underground. After checking out and a fantastic sleep the hotel did not stop there but stored our luggage gave us a place to again freshen up after a day of sightseeing & were very concerned about our journey home which was affected due to adverse weather conditions. This hotel is one of the most customer focussed hotel I have stayed in, were so courteous & approachable I would recommend to anyone, and anyone who complains should consider paying €400 plus for Hilton charges, I got quoted £ 340 for a holiday in express. Thank you for a loveky sfay. less