Fell short of acceptable requirements
My wife and I had to make a quick business trip to London so she reserved a room at a hotel in Vauxhall, London, for the night of September 1, 2020. For reasons not explained, the hotel moved us to th... more
My wife and I had to make a quick business trip to London so she reserved a room at a hotel in Vauxhall, London, for the night of September 1, 2020. For reasons not explained, the hotel moved us to the Best Western Plus just across the street. Although the accommodation was modern, we discovered only one bath towel; and the bed only had two pillows. When I enquired at the front desk, I was informed there were no more available. I also requested two bottles of water, but the young lady told me she didn’t have keys to the refrigerator. We also discovered the baskets in our room had no plastic linings and there was not proper place to dispose of sanitary pads.
Needless to say we will not be staying with Best Western again. less
Javed Ali Syed, General Manager at Best Western Plus Vauxhall Hotel, responded to this review
Thank you for taking the time to share your feedback with us.
We were very concerned to read about the aspects your stay you have expressed disappointment with. All your comments have been carefully taken into account, reported to the department involved with the intention of improving the quality throughout the hotel. Additionally, since we opened the hotel breakfast area was completely closed and the hotel did not offered drinks due COVID-19 restrictions. We really appreciate all the details about your stay, we use all comments to further improve on our service.
Once again, we are really sorry for any inconvenience caused. We do hope that you will return in the future so that we can improve on your opinion of the hotel.