I'll start by saying the manager was amazing, listened to our experience, and seemed genuinely concerned about our stay. We stay at Best Westerns because we have great experiences with them. This is the 1st that wasn't so great. We checked in late after traveling 18 hours. Receptionist was nice, got us keys, but did forget to offer rewards points/perks for us being members. Room 227- smelled very musty, bathroom was dirty, and when moving a pillow on the bed, a spider ran! I asked for another room. We got room 201- also smelled bad, bedding was dirty, bathroom exhaust fan didn't work, mold/mildew on ceiling, rust running down wall under bar by tub, and rub was dirty. Fridge was froze up/barely cooled. By this time, after traveling all day & night, and being the 2nd room, we just went to sleep. Our daughter was exhausted and we decided if 2 rooms were like this, we wouldn't get much better. Upon checkout, the manager looked at the pics I took to show at check-out, seemed shocked, was apologetic, and actually comp'd the room. Other than the kind service, we really didn't enjoy staying there. We didn't want to eat breakfast like we usually do because of the uncleanliness we experienced. We love Best Westerns, just not this location. Again, we appreciate the manager listening to our experience with 2 rooms. less
Robin D, Manager at Best Western Plus University Inn & Suites, responded to this review
We are sorry to hear of your unusual stay with us. The Texas heat and humidity can play a huge role in the cooling of our rooms. We do have the building sprayed monthly for insects and we are sorry for the spider scare. We hope that you will give our property another chance if back in the Wichita Falls area.