Best Western Plus University Inn & Suites

4540 Maplewood Avenue, Wichita Falls, Texas, 76308-4608, United States
based on 282 reviews Trip Advisor Logo
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Best Western Plus University Inn & Suites

Welcome to the Best Western Plus University Inn & Suites! With Midwestern State University nearby, our Wichita Falls hotel is proud to host those in town for university events, but we are more than a college town. We welcome riders in the region fo show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus University Inn & Suites

Traveller Overview:
4.0 Rating: 282 reviews
Excellent 51%
Very Good 25%
Average 11%
Poor 7%
Terrible 4%
Rating

82Janey_D, wrote review 18/02/2020

Great place to stay.

We were passing through from Houston to Dodge City and didn't have a reservation but the staff were second to none and gave us a great room. I was concerned as it was a long weekend and Valentine's D... more

Owner Response
Mandy R, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for the great rating and review of our property. We strive hard to maintain great customer service. I am pleased to hear you enjoyed your stay and hope that if you ever have to make the trek, you would stop and stay with us again.
Rating

129frankq, wrote review 02/02/2020

Good for a place to sleep

I was raised in Wichita Falls, and this Best Western is located in a part of Wichita Falls that is quality. The staff was professional and kind. The lodge itself is just okay. While in my room, to... more

Owner Response
Mandy R, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for rating and reviewing our Wichita Falls property. I will get maintenance on the shower issues today. I just recently learned about items missing from our weight system in the exercise room. I am working on that as well. Thank you again, and if back in the area, I hope you will give us another chance.
Rating

Flaming_12, wrote review 30/12/2019

Great stay

This hotel has a few mixed reviews and well you can't make everyone happy. Hotel clean, room clean a few cosmetic wear and tear things in the bathroom but again very clean. The bed is not a Hampton be... more

Owner Response
Mandy R, General Manager at Best Western Plus University Inn & Suites, responded to this review
Thank you for your rating and review. You are correct in not making everyone happy, but we do try our best to be extremely accommodating to everyone who stays with us. We appreciate you letting others know how your stay went and we look forward to seeing you again.
Rating

baldwin532, wrote review 17/12/2019

They dont care about your privacy or your sleeping.

My wife and I show up by ourselves to get a room as always. We had to be up at 4a.m. Well we were woken up at midnight to the room phone ringing. Naturally my wife answers it. It's a guy saying it was... more

Owner Response
Mandy R, General Manager at Best Western Plus University Inn & Suites, responded to this review
I apologize this happened during your stay with us. We do have policies and procedures in place for night time calls. I am unsure why these weren't followed that night. I am happy to hear they did not receive any of your personal information. I have taken care of the issue with my staff to ensure this does not happen again.
Rating

590janetw, wrote review 22/11/2019

Lovely stay

What a lovely surprise this hotel is. The staff are so friendly and helpful. We are here without a car and I am disabled and have a wheelchair I have a lovely room with a large walk in shower and ple... more

Owner Response
Mandy R, General Manager at Best Western Plus University Inn & Suites, responded to this review
We absolutely love having you here! We love to hear about all your adventures together and hope there are so many more to come. We are excited to hear that you will be back again. Thank you for your great review! I will pass the news on to all my staff.