31/01/2017 WordlyTraveler44, BAY SHORE
This hotel does NOT provide good value for your dollar. The room, though clean, had a smell. The bed is OK; the pillows are dreadful. The pillows must be 20 years old. They provided a coffee maker... more
This hotel does NOT provide good value for your dollar. The room, though clean, had a smell. The bed is OK; the pillows are dreadful. The pillows must be 20 years old. They provided a coffee maker & soap. If you wanted anything else, like a plastic shower cap, you had to walk all the way to the front desk. I had to leave at 6:15 AM; they were not yet serving breakfast. If I were in the area again, I definitely would NOT choose this hotel. There were less expensive options; I chose this hotel expecting it to be nicer. There is ample parking and it is easy to find. It's better than poor, but it's definitely below average. less
bw_boca_gm, Assitant GM at BEST WESTERN PLUS University Inn, responded to this review
Dear WorldlyTraveler44, Thank you for taking the time to review our property. I would like to apologize for the series of issues you experienced during your recent stay. We take these surveys very seriously and we use them to ensure we are constantly improving our services for all our valued guests. Please feel free to reach out to me as it would help me address some items you noted as we have fairly recently acquired new bedding, linens, and placed in all the rooms. We would like to be sure every room meets our high standards. I am also sorry you did not have a chance to experience our complimentary breakfast which starts at 6:30, we do offer options such as breakfast on the go for our early departure guests. We pride ourselves on being one of the Best values In Boca and would love to have the opportunity to welcome you back on your next visit and turn your experience around.
Regards, Michelle Liza Assistant GM