AC Didn't Work. Manangement Didn't Care
23/05/2017 C4623FEmichaelb, Merritt Island, United States
AC broke in the middle of last night. I didn't cal management then because they couldn't fix it and a move to another room would have been worse. I told front desk clerk at checkout. She said manag... more
AC broke in the middle of last night. I didn't cal management then because they couldn't fix it and a move to another room would have been worse. I told front desk clerk at checkout. She said manager would call me back. She never called, so I called her. She then informed me that I didn't know how to work the thermostat. I got out of bed twice that night, turned the light on, and set the thermostat at the lowest setting. The system didn't work, and probably doesn't work. less
bw_boca_gm, Manager at Best Western Plus University Inn, responded to this review
Thank you for taking the time to review your recent stay. First and foremost I would like to deeply apologize for the uncomfortable last night you experienced during your stay. I would like you to know I did attempt to contact you after your stay and left you a voice mail message when I couldn't reach you. With this said We strive to make sure our guests accommodations are in every way as satisfying as possible and unfortunately we were not able to meet this basic need. Our maintenance staff did go into the room soon after you notified the front desk during the check-out process. They did find the thermostat set at the highest setting and honestly I can see how this could happen, as are working on improving the visibility of the numbers so this doesn't happen again. Please feel free to reach out to me as I understand this doesn't change your unfortunate experience but I would like to be able to welcome you back and work with you on a resolution with your ultimate satisfaction as our goal.