The staff here really care
I have been staying here since January, very nearly every week. That is long enough for me to very confidently say that the staff at this hotel are absolutely brilliant. I will describe three of many ... more
I have been staying here since January, very nearly every week. That is long enough for me to very confidently say that the staff at this hotel are absolutely brilliant. I will describe three of many really positive events that highlight the quality of the staff here.
I stay at the hotel because I am on a work assignment in the locality. As a result, my only contact with other people is when I dine at the hotel. While I do not necessarily seek out social contact, I am aware of the atmosphere and what is happening. An elderly couple were trying to order a meal, and the employee who served them showed infinite patience in ensuring that what they ordered was what they wanted, even if it was not exactly what was on the menu. Between the bar staff, and the kitchen staff there was a real sense of working together to please the diners, and being flexible and solution focused.
I had incorrectly booked a stay. The hotel were expecting me a day earlier than I thought I had booked. When I did not arrive, they ( the managers) contacted me out of concern incase something had happened, and without a second thought changed my reservation to the dates that I needed.
Last week I had left my laptop charger in my room. When I checked in today, I mentioned it to reception. When I arrived to dine, the bar staff let me know that my charger had been found. Receptions staff had communicated with the bar / restaurant staff so that wherever or whenever I appeared, someone would let me know that my property had been found by the cleaning staff, who had stored in a way that enabled where it had been left and when to be identified.
I finish this review with the judgment that the staff here communicate, are honest, and really care about those who are staying at the hotel.
A massive thank you to the Ullesthorpe Team. less
Paul Burgess, Other at Best Western Plus Ullesthorpe Court Hotel & Golf Club, responded to this review
Thank you for the fantastic review you have left about Ullesthorpe Court and the team. I'm really pleased to hear that you have been looked after and enjoying your stays with us.
Please don't hesitate to speak to one of the team if you need any assistance with booking any more stays.
We look forward to seeing you again soon.
Paul and the team