Had a problem with the bathroom in my room, shower stopped working before I was about to leave to go to work - great. I was allowed to use another room down the corridor, having to pass other guests i... more
Had a problem with the bathroom in my room, shower stopped working before I was about to leave to go to work - great. I was allowed to use another room down the corridor, having to pass other guests in my dressing gown.
I asked staff (as there could of been a possibility of a plumber or a contractor coming into the room whilst I’m not there) could I move my things into the room I was allowed to shower in, they said yes so problem - not knowing at this point that the room was an upgrade. I had a lot of expensive / personal belongings in the room that I didn’t want to be on show in case people would be coming and going.
I had a phone call whilst I was at work to move my stuff out of the room and back into my old room as I hadn’t paid the extra for the nicer room and it was booked out. Either I had to leave my course to move my belongings or they would move them, unfortunately they couldn’t see the issue with me not wanting strangers handling my personal belongings (as much as I tried to explain this) and so I queried with them if they broke anything would they take responsibility, they said no and they had 7 years of ‘non accidental luggage removals’. At one point the maintenance manager said “that’s not my fault”, I had to explain that it wasn’t personally his fault but he is representing the hotel and they should hold responsibility for faults.
Having no option as I was unable to leave my course, they took my personal belongings and laid them all out on the bed in lines and had left the dressing gown, so I had to call once again for another gown.
Also, I had to get the tv fixed twice and they blamed the cleaners for moving the wires, instead of apologising. Unfortunately we live in a society where people just pass the buck. I’m sure if I was a privately paying customer and not on a business trip I would have been treated differently.
There was one good thing about the stay, the lady with shoulder length hair who ran the bar area in the mornings for breakfast was wonderful. less