Best Western Plus Ullesthorpe Court Hotel & Golf Club

My partner myself and a few friends stayed here after attending a wedding at the nearby Shearsby Bath. We couldn’t check in for our room at a good time as the wedding was on the day of check in. So my partner called the hotel and explained and they were more than accommodating for us to check in later. The man who checked us in was very pleasant and gave us clear instructions to find our rooms. The room was very clean and tidy, lots of info books on the area and tea and coffee making facilities. The bathroom was lovely, great shower curtain design! And toiletries provided. The only snag was we had twin beds, but as we checked in late we were tired and just accepted the bed situation. They were very comfy beds and we had a good sleep. On checking out I mentioned to the receptionist about the twin beds and she was apologetic, there was a man there with her too I’m assuming he was the manager. He explained it was booked as a twin room via the booking agent we used. (That’s another story) however he too was very apologetic and advised to book direct next time which we will! As a gesture of good will he gave us complementary coffee in the bar and as we had missed breakfast (our fault) he also gave us toast and fruit juice. We found this extremely generous of him as the fault lay with the booking agent and not this hotel but he still went out of his way to make us happy and we are very grateful of this. We visit the area frequently to see family and would definitely stay here again and recommend to our friends and family to do so too. Unfortunately as we only had a very short stay we didn’t get to experience the spa facilities but there is always next time. less

Had a problem with the bathroom in my room, shower stopped working before I was about to leave to go to work - great. I was allowed to use another room down the corridor, having to pass other guests in my dressing gown. I asked staff (as there could of been a possibility of a plumber or a contractor coming into the room whilst I’m not there) could I move my things into the room I was allowed to shower in, they said yes so problem - not knowing at this point that the room was an upgrade. I had a lot of expensive / personal belongings in the room that I didn’t want to be on show in case people would be coming and going. I had a phone call whilst I was at work to move my stuff out of the room and back into my old room as I hadn’t paid the extra for the nicer room and it was booked out. Either I had to leave my course to move my belongings or they would move them, unfortunately they couldn’t see the issue with me not wanting strangers handling my personal belongings (as much as I tried to explain this) and so I queried with them if they broke anything would they take responsibility, they said no and they had 7 years of ‘non accidental luggage removals’. At one point the maintenance manager said “that’s not my fault”, I had to explain that it wasn’t personally his fault but he is representing the hotel and they should hold responsibility for faults. Having no option as I was unable to leave my course, they took my personal belongings and laid them all out on the bed in lines and had left the dressing gown, so I had to call once again for another gown. Also, I had to get the tv fixed twice and they blamed the cleaners for moving the wires, instead of apologising. Unfortunately we live in a society where people just pass the buck. I’m sure if I was a privately paying customer and not on a business trip I would have been treated differently. There was one good thing about the stay, the lady with shoulder length hair who ran the bar area in the mornings for breakfast was wonderful. less

A nice spa hotel with good rooms and food, relaxing and pleasant, we visited a few times once with my family for a spa break, also for my daughters 12th birthday, she invited some friends and had a good time, whilst we were able to relax also. less

I found myself at Ullesthorpe Court rather by chance, and was bowled over by the lovely staff, the excellent accomodation, but most of all by the outstanding food which really sets it apart from the competition. less

We were a large group of 40 people who spent Friday and Saturday night at the Ullesthorpe Court Hotel on a dinner bed and breakfast basis. The booking went very smoothly with excellent communication, and a very good price for what we received. Jayne could not have been more helpful in accommodating all our requirements. Check in went very smoothly considering the size of the group. The rooms were very comfortable. My only criticism would be that they were on the warm side and those in rooms with an interleading door did have one or 2 issues with noise although arguably, we didn't ask reception for any assistance in that regard and did discover that they would have been more than happy to help deal with the issue. The breakfast was diverse and well presented and our evening meal was fantastic. We had a private function room and Lisa and team looked after us very well. They were extremely efficient, fun and very understanding. We have been to other hotels before on tour and it was really remarkable how well they dealt with our group in such a pleasant and helpful way. Their pool and leisure facilities are also significantly better than some of the other hotels we have stayed in I would highly recommend this hotel less