Best Western Plus Ullesthorpe Court Hotel & Golf Club

Returned once again to the Best Western Ullesthorpe No change in excellent service and facilities Golf course delightful Room modern and very comfortable Food excellent Service from staff superb Hopefully will be back less

I had stayed previously at the Ullesthorpe Court and was looking forward to my return. Sadly however I was to be bitterly disappointed. So on the positive- the front desk staff were as professional and stunningly helpful as I remembered and definitely went the extra mile. The room was to standard, clean and well appointed. I should also point out that as a Best Western Diamond member, I have a fair idea of the standard expected from a ‘plus’ hotel. The food in the bar was hearty and brilliant, although not without issue. There however endeth the good stuff. The leisure facilities were tired and awkward in the configuration. The very young man on the front desk was succumbing to hormonal pressures, being far more interested in chatting to the girls next door than attending to guests. The pool / puddle is laughable, 0.9 m in the shallow end to a massive 1.4m in the deep, about 10m long and big enough,just, for 3 swimmers / waders. There were two large golf parties in - now don’t get me wrong, there’s a clue in the title of the hotel, and as a player myself I certainly have no issues. Where I do have a problem is when the hotel fails to control their booking which results in an overstretched catering staff and facilities. My meal (two courses) took two hours in the first night and I eventually cancelled my desert order. Being promised an improvement I rashly opted to eat at the hotel again. Unbelievably, in spite of me saying the day before that I would eat in the restaurant, as a resident I was denied access as it was full. I once again ate in the bar, and all was good, until I decided to have desert. 45 minutes after ordering with no sign on the horizon I once again cancelled my order. What truly angered me was the complete indifference of the bar staff. No apologies, no help, no service. I can honestly say I have never seen such a poor performance, clearly they are so used to these circumstances, they have just given up. This is the first time I have ever rated a Best Western as ‘Poor‘ and I take no pleasure in it. The golf course may be worth the price and hassle, but if you are thinking to use the hotel as a business stop - don’t. I will never return, not because they have had issues, but because they need to change most of the front of house staff before they can even begin to fix the problems because the ones they have simply don’t care. less

Couldn't fault this hotel in any department. The staff worked as a team, all friendly and helpful. Room was clean, food was great, golf course challenging and spa had the usual steam, sauna and jacussi. I would highly recommend this hotel . less

Stayed here for 1 night en route to Coventry. All the staff were welcoming and friendly - something you don't see too often! Our rooms were clean and cosy, with all the usual amenities. The leisure centre was great - steam room, sauna, jacuzzi and pool. Dinner was good (well the lasagne, anyway), and so was breakfast with both hot and cold options. My only bug bear were the pillows, which in my opinion could have been softer and the lack of a drying line for wet costumes. Aside from that, great value for money. less

Just returned from a golf break at ullesthorpe.The hotel in general was very good clean rooms and all areas very tidy,the staff helpful and all with a smile.The food was a little to artyfarty when ham egg chips or pasta would have suited our party,bar prices are high so we went to the local pub which had a great atmosphere.The course was in good nick but the greens with the extreme slopes are very difficult and we had two 5 hour rounds which is a bit to long.And a final thanks to the maintenance man (sorry but did not get his name)who repaired my glasses. less