Best Western Plus Ullesthorpe Court Hotel & Golf Club

On arriving at the hotel it was very pleasant and relaxed. This hotel is in a very nice place and is perfect for romantic getaways or a nice golfing trip. All staff were lovely . However I arranged a business meeting dinner at the hotel and the restaurant is the cause of an average rating. The staff have all been great. I ordered the Poached Chicken with coconut and spiced potato salad ! Sounds amazing on arrival it looked a bit dull and o taste was like eating cold vomit. My client was not overly impressed with her starter. For main I ordered Pork Belly Jambalaya. Sounds amazing and when paying hotel prices you expect it to fall off the bone and be incredibly tasty. The Pork came out over cooked and on a bed of overpowering tomato salsa with prawns and burn sweet potato chips. it was absolutely rank and I went to bed hungry. Would return to the hotel but I will not be eating here again. less

Stayed for one night whilst on a training course locally. Wish I could have stayed for longer!!! What a beautiful hotel and location. Gym facilities and pool etc were amazing, it made for such a relaxing environment. Staff super friendly and polite, very homely feel to the place. Rooms warm and spotlessly clean, beds comfy. Bar and restaurant were spot on and the outside seating area was excellent. Breakfast was plentiful, and very tasty. I would definitely visit again. Nicest place I’ve stayed in a long time! less

Spent 3 nights at this hotel as part of a group of 14. Best Western's standards can be variable but the Ullesthorpe Court is a fine example of the brand. The unanimous view was that it was welcoming and good value. The location is rather remote (a car is essential) but set in pretty countryside. Our rooms were comfortable and quiet, food not exciting but acceptable, staff friendly and helpful. It passed the key test ...... would you visit again? A resounding yes. less

Spent a night here while visiting nearby Armourgeddon. Decent value hotel. The standard room was fine, with tea and coffee making facilities and toiletries. It was comfortable and clean. The location is right in the countryside, really pretty though if you want shops or a choice of restaurants you'll have to travel. There was a nice outside decking area which was perfect for summer evening drinks. Also appreciated being able to go for a swim and use the jacuzzi which was a bonus. The only negative for me was that the bed had the hardest and most uncomfortable pillows ever, but that's the only negative. Overall it was a good value hotel. less

Full marks to the chef/s on the food, which was excellent but we would not visit again due to the poor service. Table for 4, we arrived on time and were offered a choice of tables, which was nice. The restaurant was fairly quiet with a large table and one other couple. We were left sat at the table for over 10 minutes without being offered a drink, menus or anything. We asked for drinks when a member of staff came by after visiting the other table. A young man, very smart and very polite, came to bring menus and ask what drinks we wanted, we assume it was his first night but he did not say this. When asked the soup of the day was, he did not know, when asked what cask ales they had, he did not know, however he did ask if we wanted him to go and find out? He brought our bottle of wine and just put it on the table without opening or asking if we wanted to try it. When the 2 men got their beers the unwanted wine glasses were left on the table. When the starters arrived the waitress did not take the bread/olive plates away, we had to ask that she take them. 2 of us got the wrong starter, though this was quickly rectified. At no point were we asked if the food was OK. At no point were we asked if we would like more drinks. Quite some time after we had finished our meal we got up to leave and had to go and find staff to give us the bill, they were chatting in a corridor. Whilst paying the bill we were still not asked if we had had a good meal. We really enjoyed the food, good portions, good presentation and tasty but, sorry, we expect better service than that. Owners/managers, what additional revenue are you missing out on when your staff don't even try to get customers to have another drink and as for not even telling your waiting staff what the soup of the day is - I have never come across this before. The saving grace was the duty Manager, Paul, who was very engaging and helpful, showing us the function suites which we will be attending later in the year for a family wedding. Your restaurant staff would do well to have some training with Paul. less