On arrival we went into the bar and purchased some drinks . There were no obvious staff around so we had to wait , a lady then came out from the kitchen after a few minutes.We had prebooked afternoon tea which was lovely, with a good choice of sandwiches and cakes. As 3 pm check in time arrived we went to check in but unfortunately our room wasn’t ready so we went back into the bar and brought more drinks while we waited. We then managed to get into our room just before 330 pm. My husband enjoys football and as I had booked the superior suite it had sky tv and also Netflix . We had a living room area with a sofa bed so sat and tried to watch the football on the lounge tv. . It didn’t work? We tried the tv in the bedroom which did work but had no sky or Netflix still ? We called reception and the duty manager came and tried the tv in the lounge to no avail. She also tried to get sky and Netflix on the tv in the bedroom but it didn’t come on? The duty manager did try and reset the sky box to no avail again. We were then told sorry , but there’s no other room they could move us into ? I’d paid a lot for this room and what we d wanted didn’t work? We were told that they had no maintenance people in over the weekend? We couldn’t understand it as the hotel was full for Valentines weekend, there’s a chance one may be needed. We had to sit on a chair in the bedroom to watch the tv. Also on the website that there is a minibar in the room. We thought it would have a few alcoholic drinks etc. No , it just had plastic bottled water in it? How’s that a minibar? We were offered a bottle of Prosecco which I don’t really like. I just feel the whole weekend could of been different if a maintenance man had been there. I was told that they couldn’t take any money off the room? I am very reluctant to return as it did ruin our weekend. We spent a lot and didn’t get what we booked and paid for. We left disappointed. less