Best Western Plus Ullesthorpe Court Hotel & Golf Club

We recently stayed here at best Western ullesthorpe golf spa and resort it was one of the dirtiest hotels we been in it had coffee stains already on the mugs they where cobwebs around the room the floor hadn't been hoovered up they were hairs on the bed when we complained all they did was changed the sheets didn't clean up it was as tho they couldn't be bothered the staff was rude in the restaurant area they were dead flies on nearly every window sill I took my wife for her birthday it completely ruined her weekend we couldn't wait to get out it was one of the worst ever hotels I Ave ever been in we will never go their again less

Several irresponsible guests were totally disregarding COVID safety protocols and the hotel staff were incapable of dealing with this, making no attempt to stop them or to enforce the regulations. Empty tables were set up to ensure distancing and when gusts sat at them the staff did nothing to stop them and even served them there. the bar had signs saying "table service only" and when punters went to the bar for drinks - the staff served them there. less

We've visited Ullesthorpe Court annually as a group of golfers for a number of years now, and always had really enjoyable stays. The hotel and golf staff always provide friendly and attentive service, with good food, an excellent golf course and good leisure facilities. Our most recent visit post lockdown was no different, with the hotel having implemented sensible social distancing and hygiene measures that made us feel safe without compromising our enjoyment. We were so impressed that for the first time I can remember I wrote to a hotel manager thanking the team for how they handled our stay, including having to re-schedule it from the original date in June. We have already re-booked for next year. less

Have been here before so though it was about time I left a review. Stayed here with my partner for a few days away in Aug (sorry for the salt), our first venture away from home since lockdown. We were slightly nervous about being away/out and about but couldn’t have been more reassured by the hotels attention to detail, safety and cleanliness. Lots of procedures in place to ensure distancing etc and safety (even having our temperature taken on arrival!). Restaurant/bar tables were well spaced and all staff seemed to know what they were doing to ensure guest safety. The bedroom....well what can I say, WOW! a beautiful suite (unexpected!) with everything we could have needed. The bath was huge!!! Big enough for two but I won’t go into further detail there!. Couldn’t fault any of the staff, from Jayne at reception to the restaurant/bar staff who’s names I can’t remember (blame the Moretti!!) The manager Paul even took the time to have a chat with us. Shame we didn’t get a chance to use the leisure facilities but when looking around they did look clean and well organised. We had a game of snooker in the snooker room which was nice for a break (excuse the pun lol). Food was superb. The black pudding scotch egg was amazing and my partner enjoyed his soft shell crab.... then we both had ribeye steaks which were cooked to perfection (med rare in my eyes is perfection!!). Second night we ate in the bar and had comfort food, burgers etc which were good value, quality and filling! The breakfast exceeded our expectations as was expecting a standard hotel buffet (apparently table service has been brought in for safety/distancing). Proper butcher quality bacon/sausage and eggs cooked to perfection. Struggled to finish our plates so the lack of buffet wasn’t an issue! Thank you to Paul and the team, we will certainly be back! less

Just returned from a 2 night indulgence package which was very good. I was very apprehensive on how they were going to manage the treatments and still keep safe. The beauty therapists wore visors only which surprised me as I was expecting them to wear a mask and apron as well. As a glass of prosecco was included with the express manicure and pedicure you were allowed to take off your mask. These treatments were supposed to be 30 mins each but lasted over 2hrs and was excellent (Simone was very particular). The plump and lift facial (Decleor signature) was probably the best relaxing facial that I have had. It included a 15 min back massage and scalp massage - pure bliss (thank you Katie). The aromatherapy full body massage was also excellent. Although feet and hands were not included, Megan included them for me. The therapists all went out of their way to make it relaxing. Food in the restaurant was very good as was the service in particular from Jake and also Scott in the Lincoln Bar. Also a mention to Sue in reception who was very welcoming and friendly. The downside was that there were areas of the hotel that were not clean, e.g window sills in Lincoln Bar, skirting, headboard and lamps in my room, which did make me wonder whether touch points were cleaned thoroughly. Signage was good, also one way system up/down staircases. There was sanitizer at reception and entrance to Lincoln Bar but surprisingly not at the main restaurant or spa area. Overall an excellent package with lovely staff trying their best in these difficult times. less