The worst reception staff I have ever encountered.
20/08/2015 carlit012345, Nottingham, United Kingdom
We stopped at the hotel with some of our wedding guests on the 13th and 14th of August and I can honestly say I have never received such dreadful service in my life from reception staff, from checking... more
We stopped at the hotel with some of our wedding guests on the 13th and 14th of August and I can honestly say I have never received such dreadful service in my life from reception staff, from checking in to checking out there was error after error, the errors were not so much the problem, it was the attitude of some of the reception staff, there was no empathy or sympathy shown, just absolute rudeness, a couple of the staff were very patronising and at times tried to pass the blame on to us.
A number of our guests had also encountered the rudeness and needless to say were extremely unhappy.
Having said that there were some absolutely amazing staff, the bar staff, the room staff and the majority of the others, they could not have done more to make us feel welcome and ensured we had a good time, especially Jon and Michael on the bar...thank you so very much.
The situation was dealt with accordingly and I was compensated for the experience and a wedding coat hanger that was broken when the staff were moving our belongings due to a room error on the hotels behalf, however I will not be returning to the hotel. less