Not worthy of being a Best Western
Where shall I start. One air conditioner in our 2 bedroom suite sounded like a motor boat engine, then it would stop until you turned it on again. I repeatedly asked for it to be fixed, and only aft... more
Where shall I start. One air conditioner in our 2 bedroom suite sounded like a motor boat engine, then it would stop until you turned it on again. I repeatedly asked for it to be fixed, and only after finding the manager was something done about it. There was no light bulb in the front room fixture, and even after one was put in it was pitifully dim in that room. One of the two tv's had no sound. The shower leaked out of the stall and the hot water was erratic. You are given two small water bottles each day, and this is not enough for teeth brushing and drinking. Could they not have a cooler with fresh water in the lobby as many hotels do? There were no extra blankets in the room. The towels are thin and old. Your options may be few in Tuxtepec, but this is not a good one. less
, Manager at Best Western Plus Tuxtepec, responded to this review
I offer an apology, and I comment that we are working on the subject to improve your stay in the next visit