Thin walls, uncomfortable bed
My husband and I are Best Western members and we received a one night free promotion because of prior stays. We booked a room here on Valentine's Day. First of all, the room was supposed to be ready b... more
My husband and I are Best Western members and we received a one night free promotion because of prior stays. We booked a room here on Valentine's Day. First of all, the room was supposed to be ready by 3:00 pm. We had to wait till 4 to get our room. Next, there were no bars of soap in the bathroom, so I had to track down a maid to get some soap. Our king size bed was very uncomfortable and the walls were so thin! We were downstairs and the people upstairs seemed to be up most of the night. They must have had kids running around constantly! We will not choose to stay here again. One last thing: we thought a free room should be free, but they charged us taxes on the room! less
Casey Gawronski, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Hello Horses79, On behalf of the entire team, I would like to apologize for not exceeding your expectations with regard to room amenties,check in wait time and noise. Your satisfaction is important to us and I will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to assure you that this is not acceptable nor the typical experience our guests receive and for that i I apologize. Please DM a good contact number and a member of our Management team will reach out to you to offer a resolution so you dont feel you didn't receive a good value for price paid.