Is not a "plus" property....
06/10/2019 ncaltraveler_11, Yreka, California
Yes, this location is walking distance to a couple of very good restaurants and a short drive to Truckee. As a frequent stayer at multiple Best Western properties, this one falls short. So much so t... more
Yes, this location is walking distance to a couple of very good restaurants and a short drive to Truckee. As a frequent stayer at multiple Best Western properties, this one falls short. So much so that I checked out after one night on a multi-night reservation and was willing to pay much more! Sorry to be a negative nelly, but I'm just gonna lay it out there. Beds were uncomfortable, bathroom was incredibly small, room location AND the HVAC unit were very noisy. There were two things that annoyed me even more. My husband and I both had bug bites. Ugh. And when I checked out early, the front desk staff never once inquired why or if my room was okay? Wow. Very disappointing.... less
Skidogg63, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback ncaltraveler_11. We strive to provide a great experience for all of our guests and will work hard to improve the areas of your concern. We deeply apologize that we didn't meet your expectations. Many of our guests enjoy our fully equipped rooms complete with a 42" TV, microwave and fridge with freezer. We contract with a national pest elimination company that services all guestrooms and property every month.
We look forward to having another opportunity to provide you with an exceptional hospitality experience and, I would be pleased to address your recent stay and how we can regain your business.
Please contact me at 530.587.4525 should you wish to discuss your experience at our hotel.