We stayed here thinking that most Best Westerns were okay, but are sadly disappointed. Upon entering our room, I was over powered by the stench of wet dog. I immediately called the front desk and they... more
We stayed here thinking that most Best Westerns were okay, but are sadly disappointed. Upon entering our room, I was over powered by the stench of wet dog. I immediately called the front desk and they offered to move us to another room, but that room only had one bed, so we had to stay in this disgusting wet dog room. If we weren’t so exhausted from traveling, we would left and found something else, anything else, slept in our car with our 8 year old and demanded a full refund! My son is highly allergic to animals. I’m sure he’ll wake up in the morning with his allergies acting up severely, swollen eyes, and a running nose! Fun times! The room just stinks like someone tried to mask the smell with a crapload or disinfectant spray, which was an offered resolution. That is completely unacceptable! Wish I could give this place a 0! It’s also very dated. I’d give it a 0 for cleanliness too, based solely on all of the hair on the bathroom floor. I’m completely freaked out to even sleep in the bed. This will be the very last time we ever stay in a Best Western! Best Western should be ashamed of themselves for having their name on this place! I’m just utterly disgusted! Yuck! 🤢 The stench just won’t go away. I even put some Vick’s under my nose to help with the stench of wet dog and it is not helping. Think I’ll email corporate this info as well. Just soooo gross! less
Skidogg63, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Deerarat1, Thank you for completing a review of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.