Excellent customer service..hotel is just ok
This is an okay hotel for the price we paid as a member. Customer service was excellent, she even volunteered to find another hotel for me when their pool was not working since I booked the hotel with... more
This is an okay hotel for the price we paid as a member. Customer service was excellent, she even volunteered to find another hotel for me when their pool was not working since I booked the hotel with supposedly the pool working. Second, she investigated my complained of smelling a smoke around our room and hallway and offered suggestions for me.
The room itself is little small for 3 adult and a dog but it is clean, hot water pressure is excellent which was a welcomed relief after hiking. The little park across and on side is convenient for our dog to do her business, they even have dog's bags and garbage in there. The location is close to little mall to the right side and left side for food run, gas station, ice cream from culver's and starbuck's coffee. If you need full breakfast, Denny's close by or the Omellete shop. Also, I like the fact that they provide appointment when you want housekeeping to come in and clean your room. The best part, only charge $20 for a pet/per day. Overall, I would choose this again hopefully the pool will be working by then. less
Jian Blair, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for sharing your experience on TripAdvisor! I'm pleased to hear that you had a satisfactory stay for the most part and I'm terribly sorry for the inconvenience of our indoor pool being closed for renovations. Thank you as well for mentioning all the details of our accommodations and the service you received from our team. We strive to provide a one-of-a-kind hotel experience and our staff is definitely one of the highlights of staying with us. We truly appreciate you taking time to share your experience and look forward to seeing you again to enjoy our remodeled pool!
General Manager Best Western Plus
Traverse City (231) 778-7000