My toddler, and fiancee went to this Best Western for memorial day weekend. When I looked online, it showed that the room would have a deep bath tub in room, and had a hot tub at the pool. I called th... more
My toddler, and fiancee went to this Best Western for memorial day weekend. When I looked online, it showed that the room would have a deep bath tub in room, and had a hot tub at the pool. I called the number, and was told there would be a bathtub in room- I said good because I have a toddler, and we need to bathe him. When we arrived, there was no view- unless you love looking at a parking lot. When I looked online- it showed views of the bay. We got into the room, and there was a shower, with a glass 1/2 wall. I called reception, and asked if they had a room with a bath tub as that was what my reservation stated and she stated that they only had 3 bath tubs, and they were all occupied. I asked a different reception lady the next day if we could move and she said they were only for handicapped people. The second day, I went down to see where the hot tub was by the pool, and noticed it was just a pool, no hot tub, I called the front desk and they said there was no hot tub (why did the website say so). In regards to the room and a toddler, all of the furniture was easily tip-able (the night stand, tipped and my kid got injured, the tv was easily tip-able, there were flashing lights from the fire alarm, and the walls were very thin we could hear the neighbors talking all night, and they weren't loud. It took about 10/15 mins to check in, and took about 10/15 mins to check out. Check out day, the fire alarm went off 5 times in 30 mins. No fire, just kept going off. Overall, a really awful waste of money. less
Jian Blair, General Manager at Best Western Plus Traverse City, responded to this review
On behalf of our entire team, I would like to apologize for not providing a satisfactory experience at our hotel but thank you so much for sharing. It is not our intention to mislead travelers on our amenities but I appreciate you bringing the hot tub and water view issues to my attention. We are looking into this further and hope to get it resolved as soon as possible. Guest satisfaction is our number one priority and we will be using your feedback to implement improvements to ensure we offer a better experience for hopefully you and guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.
General Manager Best Western Plus
Traverse City (231) 778-7000