They made the list! That's not a good thing.
I’ve traveled this country extensively, and over the past 20 years have stayed in hotels of all shapes and sizes. I have only left a hotel mid stay due to circumstances two times out of hundreds of stays. I remember each of them, and this location just became number three. Not a good list to find yourself on. I had high hopes for his location, due to its current #3 spot in the rankings. But the problems started right at check in. The hotel has/had located smoking posts near each entrance and sure enough there were several people smoking and blocking the main entrance. Smoking isn’t allowed within 10 feet of a building entrance, we asked the people there if they could move as we all had to pass by to enter the building. They very rudely commented that it was a smoking area, evidenced by the post, and they weren’t moving. Remember that this is during the height of the 6 foot rules. There’s floor stickers, Plexiglas and hand sanitizer inside the lobby, but yet outside you’re on your own to pass through the wall of smoke. Okay to congregate by the entrance, but not indoors? Okay,,,,we let them be, and walked around them. I then spoke to the woman at the front desk about why they have their smoking area near every entrance. She blamed the maintenance guy, and stated that she couldn’t leave the front desk to move the post(s), and so those remained until the following morning when I happened to mention it to the female clerk on duty…..she moved one of them herself in a short time frame. Okay, so speaking of the next morning….we had the pleasure(?) of working with Scott,,,,,who didn’t initially have a name tag on, but after my asking his name he did add that. Well it seems he was also in charge of what was supposed to be a breakfast offering. Well,,,,,orange juice is supposed to be orange, but not today. The sparse offering will be blamed on Covid 19, but then again I have seen other hotels do a much, much better job during these times. Sealed breakfast sandwiches, dry cereal in boxes and milks, and other foods are seen elsewhere……not here. Some hard boiled eggs, some yogurt, sad looking Danishes, some fruit, and some not orange, orange juice…..Scott seemed miffed when I mentioned the juice, he clearly hadn’t filled it that morning….and yes I was there when it first opened, hoping to avoid the rush. Your coffee cups in your room are individually wrapped, for sanitation purposes. The lids, which you place upon your lips, are just simply on the counter, another misstep in their infection prevention. Later, we wanted to use the pool, which was located down a flight of stairs, but couldn’t because the elevator didn’t work. That’s no good if one of you is in a wheelchair! When I asked, Scott about it, he very nastily replied that the elevator had only been broken for two hours. Other recent reviews have stated that the elevator was broken on their stay(s), so it must be a recurring problem. Imagine if you were a disabled person, trapped in the basement (or second floor) due to an elevator that had known problems. The hotel reportedly has NO handicapped rooms with two beds,,,,,rather inconvenient to many families. If you have a dog, don’t even go to close to the dog break area, it looks like it’s been a while since it was cleaned. Hallway noise from the odd layout was rather loud. Beds were hard, but there was good water pressure and the A/C worked well and the room looked clean. But in the end, the overall attitude of the staff was not worth staying another night. This place wasn't horrible, but why put up with this kind of treatment when there are better options elsewhere? We left early in the morning, checked into another hotel, had a GREAT stay, and delicious breakfast the following morning. Not sure how or when this earned third place, but in this visit they didn’t earn it from me! They get two stars and that’s pushing it. less