Best Western Plus Traverse City

305 Munson Avenue (US 31), Traverse City, Michigan, 49686-3069, United States
based on 683 reviews Trip Advisor Logo
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Best Western Plus Traverse City

One of the most awarded Best Westerns in the last three years, winner of the M.K. Guertin "Hotel of the Year" award for the third consecutive time in 2018. We have won multiple awards for our customer satisfaction, loyalty program and overall service show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
305 Munson Avenue (US 31), Traverse City, Michigan, 49686-3069, United States

Reviews of Best Western Plus Traverse City

Traveller Overview:
4.5 Rating: 683 reviews
Excellent 73%
Very Good 20%
Average 3%
Poor 1%
Terrible 0%
Rating

puglover2016, wrote review 16/08/2020

Decent hotel/nothing extravagant.

I felt the place was way overpriced for what we spent on our stay considering it wasn't like we were staying at a five-star hotel. We feel we should have got a major price reduction due to them not s... more

Owner Response
Jian Blair, General Manager at Best Western Plus Traverse City, responded to this review
On behalf of our entire team I would like to apologize for not exceeding your expectations. Guest satisfaction is our number one priority and we will be using this feedback to implement some improvements in order to ensure we offer a better experience for you and guests in the future. Thank you for taking time to write a review on TripAdvisor. I'm glad to here we may get the chance to make it up to you with another stay. Sincerely, Jian Blair, General Manager Best Western Plus Traverse City (231) 778-7000 JianBlair23@gmail.com
Rating

Patrick R, wrote review 01/07/2020

It worked for us last minute

Stayed late June 2020 during COVID. Site says "Face masks required for staff in public areas". FYI the front desk gal didn't have a mask on for even one second during our 2 night stay. Prices were hig... more

Owner Response
JianBlair, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for staying with us and taking time to write this review! Guest satisfaction is the most important measure of our success, so your feedback is very valuable to us. On behalf of our entire team, I would like to apologize for not completely exceeding your expectations. We are all still trying to adjust while it gets busier and will continue to improve to hopefully offer a better experience for our guests. Sincerely, Jian Blair, General Manager Best Western Plus Traverse City (231) 778-7000 JianBlair23@gmail.com
Rating

michigander311, wrote review 26/06/2020

They made the list! That's not a good thing.

I’ve traveled this country extensively, and over the past 20 years have stayed in hotels of all shapes and sizes. I have only left a hotel mid stay due to circumstances two times out of hundreds of ... more

Owner Response
JianBlair, General Manager at Best Western Plus Traverse City, responded to this review
Thank you so much for sharing your experience and providing feedback on your stay. On behalf of our entire team, I would like to apologize. Guest safety and satisfaction are our top priorities and we will be using your feedback to implement improvements to ensure we offer a better experience. Our staff does their best to offer the best experience as possible and I'm terribly sorry we weren't able to during your stay. Thank you so much for bringing these issue to my attention. We appreciate you taking time to write a review and I am very sorry that we did not fully meet your expectations. Sincerely, Jian Blair General Manager Best Western Plus Traverse City (231) 778-7000 JianBlair23@gmail.com
Rating

ctyler590, wrote review 16/06/2020

Traverse City Stay

Great staff. Great shuttle drivers. Wonderful restaurant right next door. Clean, comfortable rooms. Good value.From the time We got there, the staff was extremely kind and helpful. The Shuttle drivers... more

Owner Response
JianBlair, General Manager at Best Western Plus Traverse City, responded to this review
Thank you for your TripAdvisor review! We appreciate you taking the time to share your experience at our Best Western. Our complimentary shuttle is definitely a highlight when staying at our hotel. Thank you so much for your kind words for our team. Everyone works very hard to provide the best possible experience for our guests and nothing means more to us than to hear our team made your experience enjoyable. It was pleasure having you as our guest and we look forward to seeing you again! Sincerely, Jian Blair, General Manager Best Western Plus Traverse City (231) 778-7000 JianBlair23@gmail.com
Rating

maryjob198, wrote review 14/06/2020

Clean room

I've stayed at this Best Western before and had a better stay. I realize they just reopened after COVID closure and that's why I got such a great price. But the elevator broke, the computer in the lob... more

Owner Response
JianBlair, General Manager at Best Western Plus Traverse City, responded to this review
Welcome back and thank you so much for taking time to write a review regarding your recent stay. Guest satisfaction is the most important measure of our success, so your feedback is very valuable to us. On behalf of our entire team I would like to apologize for not completely meeting your expectations and for your experience. Guest safety and satisfaction are our top priorities. Your feedback will help us implement improvements to ensure we offer a better experience. It was a pleasure having you as a repeat guest. We hope you will consider staying with us again so we can have another opportunity to provide you with a superior experience. Sincerely, Jian Blair, General Manager Best Western Plus Traverse City (231) 778-7000 JianBlair23@gmail.com