All was fine until the breakfast...
24/12/2018 274725Krzysztof, Gdansk, Poland
The hotel is situated quite far from the historic part of the town. In the proximity you may find a supermarket and a few quite good restaurants. For the visiting of touristically interestng places yo... more
The hotel is situated quite far from the historic part of the town. In the proximity you may find a supermarket and a few quite good restaurants. For the visiting of touristically interestng places you have to go by bus or by taxi. From the higher floors you can see beautiful panoramic view of the city. Wow!
The check-in was smooth. Rooms were clean and spacious. AC was really good and quiet. Real disappointment was next day during the breakfast. It was my worst breakfast of the year 2018. Burned and cold bacon, dirty (not washed) coctail tomatoes, smelly ham, awful cappuccino from the outdated coffemachine, extremely scanty list of the products, and frequently one or more products from that list were missing. It is not you can expect during the trip to Italy. Simply, it's a shame. less
CustomerCareIT, Direttore at Best Western Plus Tower Hotel Bologna, responded to this review
We are glad you appreciated our location and service but, at the same time, we are sorry to notice that our breakfast service did not meet your expectations.
The opinion of our Guests is essential for us, and, at this regard, we would like to apologize if the the service did not fit our usual standards and assure you we will share your valuable report with the staff involved.
Looking forward to hearing from you, we send you our best regards.