Regular hotel (not 4 stars hotel)
04/10/2018 fedegiango, Madrid, Spain
The room is ok (exept the noise coming from traffic outside and the minibar with just water) but the service can improve a lot. It takes 20 min to use the elevator to go down for breakfast and another... more
The room is ok (exept the noise coming from traffic outside and the minibar with just water) but the service can improve a lot. It takes 20 min to use the elevator to go down for breakfast and another 20 to go to the room (only 2 elevator for 14 floors), the same in the eveninf. this is unaccetable when you are there for business. I asked room service but they forgot my dinner and they did not even apologize.
There are noises during night outside my room and and woke up different time. So i do not recomend if you are there for work. less
RMTowerHotelBologna, Direttore at Best Western Plus Tower Hotel Bologna, responded to this review
first of all, thank you for taking the time to review your experience at the Best Western Plus Tower Hotel Bologna.
We are sorry to notice that your stay was not completely satisfying.
As the opinion of our guests is essential to us, we apologize for the issue with our elevators you reported and for the annoyances it may have caused you during your stay. Unfortunately, we had an undelayable maintenance intervention planned.
Regarding the issue with the room service, we again apologize and we assure you that we will share what you reported with our Food & Beverage Manager and with the staff involved as well, so that similar situation will not happen in the future.
We hope to have the chance to welcome you again here in Bologna.