Best Western Plus Toronto Airport Hotel

Clean Room and Friendly Staff. Problem with Shower Drainage but am sure they took care of that by now. We couldn't avail ourselves of breakfast as we left very early in the morning for a flight. Shuttles were on time --both going and coming from the airport! Bonus!!! less

We arrived to sample parking and although the area is very industrial, there's a wide variety of restaurants and convenience stores nearby. Very nice looking lobby and common space. Our check-in was done quickly and simply. Upon entering our room we were hit with the powerful smell of disinfectant. We made a complaint and we were able to change rooms very quickly and easily. The new room was satisfactory however, the heating/cooling unit was very loud and my 6 '6" husband could not comfortably fit in the shower. There was no functioning fan in the washroom which was surprising. The staff were exceptionally courteous. less

Great value for stay and fly guests. We were only at the hotel one night, then flew out of Peasron the next day. The hotel was clean and comfortable, and the staff were great. We returned one week later to find our car in perfect order. Couldn't have asked for anything more. less

The best feature of the Best Western Plus Toronto Airport Hotel is its location close to Pearson airport. Despite being close (so as to be able to see the ascending and descending aircraft ascending from the bedroom window it is not afflicted by obtrusive noise. The complimentary airport shuttle is appreciated particularly when one observes the clog that is the 401, which appears to pride itself in emulating a parking lot no matter the time of day. I realise that I am part contributor to the clog but such knowledge in no way assuages my negative views of it. The room is well-appointed featuring good storage and amenities and providing a clean and comfortable environment to afford a restful sleep. The free wifi is also appreciative. The hotel’s reception staff were friendly, helpful and professional. There was a problem with our booking which was not of the hotel’s making but it was effectively and satisfactorily resolved. less

Not a good experience. Arrived late – there were two clerks and two groups checking in ahead of us. It seemed to be taking longer than normal. After group one checked in – clerk one disappeared – never to be seen again. Once the second group checked in, we waited to be acknowledged. Finally, I got his attention by speaking up – I said we had a reservation and gave him my name. He did all the usual check-in things but never asked if we preferred points or a welcome gift. We got our room and key. We were well unpacked when the door to the room opened and a couple stood there wondering why we were in their room. They had just checked in after us. The clerk had assigned our room to them as well. They left since we were already occupying the room. I’m sure their review of this Best Western will also be negative.On a positive note – the bed was comfortable.Breakfast in the morning – the service was extremely slow.When we returned to our room, neither key worked so we had to back down to the lobby and get our keys reprogrammed. We planned to use this Best Western twice more on our visit to Ontario, but based on this experience, we cancelled and booked elsewhere. less