They keep your card info and use it behind your back!
Don’t book this place I was just rob by best western. I checked out on Monday 17 aug. I wake up this morning to use my card and they stole $116 from my account. This should have my info still buy w.e,... more
Don’t book this place I was just rob by best western. I checked out on Monday 17 aug. I wake up this morning to use my card and they stole $116 from my account. This should have my info still buy w.e, I called them and they said a manager is not on duty till tomorrow. Is this unfair or what?! less
Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
I am sorry to hear of the confusion with your charges from your recent stay. I believe you had spoken with a manager regarding your bill due to the multiple methods of payment on your account and the possible confusion with the authorizations and the charges. In order for the hotel to stay compliant with regulations and protecting our guest's, staff are unable to view guest's credit card information when it is on a reservation. I hope that clarifies any confusion you may have had about misuse of your credit card details, as we take the security of our guest's information very seriously. If you require further assistance, please do not hesitate to contact us again.