Best Western Plus Toronto Airport Hotel

This was my second stay at this hotel and once again I was very impressed. Friendly caring staff, nice restaurant/bar, great amenities, clean and comfortable room. Good value in a good location. See you next year when I come into town for conference again, and I will bring some colleagues! less

Booked this hotel 6 months in advance specifically for the fact that we needed a connecting room. I was travelling with a 2 year old and 5 month old. (Wanted to ensure babies were well rested before a long flight) At check-in I was told they didn't have any connecting rooms left and that connecting rooms aren't guaranteed. I should have been informed this 6 months ago and I would have chosen a different hotel. Front desk staff was quite unpleasant and showed immature attitude. I asked to speak with a manager and was told one wouldn't be in until 11:00pm, it was 3:30pm. They informed me they would have them contact the room (Never did get a call) Moving on to later. Called down for cutlery because we ordered takeout and were told we needed to come get it ourselves. Most hotels would deliver to your room. Again we let it slide. However when we got to the desk they refused to give real cutlery and only gave plastic. Try cutting a steak from Boston pizza with a plastic knife. Decided to go swimming after dinner to find a table full of real cutlery just outside the pool. While in the pool I noticed there weren't any towels. I went to the front desk to retrieve some where a new staff member was quite abrupt saying they don't stock them in the pool area and that we are supposed to get them at the desk. Well they didn't have any stocked at the front desk either. We waited for 15min at the pool when finally what looked like a maintenance worker brought a huge stack in. Overall worst customer service I have ever experienced. There's no way I will stay here again. The only good thing about this stay was the shuttle service. less

Appreciate the friendly staff and the free airport shuttle. Room was clean. Fan was loud in bedroom. Express check out is quick and easy. Nice water in the lobby and the essential coffee for early morning departure. less

I had a long overnight layover on my way home from a long stay in China. I don't remember much of my time in Toronto because I slept for most of it! The airport shuttle makes your stay very easy. If the hotel restaurant isn't your preference, there are several restaurants and convenience stores nearby. I highly recommend this hotel for travelers through the Toronto airport! Worth every penny. less

Double sized beds are a little small but for a single night and the price, not much to complain about. Close proximity to fast food and restaurants outside of the hotel. Nice indoor pool area. Free parking. less