Best Western Plus Toronto Airport Hotel

A great experience. Let's just say, I will be staying at Best Western again and be recommending to my family and friends. Large clean room, easy check in and out. Parking close by, excellent shuttle service. less

I will never stay at this property again and would never recommend. We were stranded in Toronto and ended up here because I had points. Tried to book online but it wouldn't because it was for the same day so called the hotel directly and the guy said I had to go through the central reservations. Called them got it booked and I called the hotel back to ask about the shuttle and they said it would be a 40 minute wait which was disappointing. Got to the hotel and the girl had our reservation but had no rooms. I didn't accept that and she managed to find a room. The king size bed was terrible...big dip in the middle. The room was freezing cold so we had to dig out the extra blanket from the closet which stunk. The biggest disappointment was in the morning looking forward to a nice hot shower and we honestly couldn't get a drop of hot water. Not one drop. It wasn't even warm. The shuttle bus driver had very large suitcases piled on top of the first row of seats above the seat so if there had been an incident those bags would have slammed into the people behind very dangerous. Also he allowed a man to stand up. I have stayed at several other Toronto airport hotels but this one was by far the absolute worst. less

I love staying at this hotel as it’s close to the airport and everything else I need while visiting the area. The staff go above and beyond and treat me like royalty when I arrive! I’m never disappointed in my stay here. less

We were met by a very friendly check-in staff who went out of their way to help with a car problem we were having. The room was large, immaculate, quiet and dark. The bed was so comfortable, the linens fresh and the towels so plush. It is a little farther from the airport than we usually stay and there was no breakfast included, but we knew that. Highly recommended. less

Great hotel new and modern. Check in was fast despite the group ahead of us. Not great shuttle situation so I would not chose this location if you arrive late and leave early. You have to book in advance for the am shuttle. If you get in late, getting the time you need could be an issue less