Awful. Postcard was awful. Hotel was awesome though!
27/05/2018 Helena A,
We had an awful experience at the Postcard. After going 2 times; the first time they were immediately rude to us when they were not busy to start, the servers were giving us major attitude and we were... more
We had an awful experience at the Postcard. After going 2 times; the first time they were immediately rude to us when they were not busy to start, the servers were giving us major attitude and we were a group of 9 people and we felt as if our business was not appreciated. The second time we went because we gave them the benefit of the doubt....what a mistake it was....we had to wait to be seated for 30 minutes, then we had to grab our own menus. After waiting for an hour, we had to ask her to take our order. They were extremely rude about it. At this point in time we had become the only patrons in the entire restaurant. The food took another 45 minutes and they brought the receipts right away. We waited another 20 minutes before we walked to the back and asked if we could pay. They started one person’s payment then left. One of our group took payment for everyone else then handed it to them. They then said they took off our drinks (which was water) and thought someone did not pay. It was an all around awful experience both times. Would not go again no matter how much of a discount the hotel gives. The hotel was great though! Would go there again! less
BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
We are deeply sorry to hear of the issues you experienced in the restaurant. That is definately not the way the Restaurant normal handles things, and I have forwarded your comments and concerns to the Restaurant Manager to review with the staff. We are happy your stay with the hotel went well but apologise that your overall experience with us did not go well. We hope to see you again.