Book elsewhere (do yourself the favour)
The concierge was very polite and the lobby looked nice, however once you step into the room it’s a whole different story.
Dirty, old washroom with someone else’s hair in the tub, broken deadbolt on ... more
The concierge was very polite and the lobby looked nice, however once you step into the room it’s a whole different story.
Dirty, old washroom with someone else’s hair in the tub, broken deadbolt on door, stains on the bed spread and someone else lunch still in the fridge (we’re in a pandemic... 100% not sanitized properly).
Was offered $6 complimentary breakfast as a way to make up for the disgusting state of the room... shame on you #bestwestern. less
Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear AlbertaFox,
Thank you for taking the time to provide your feedback. We are deeply sorry if we let you down. We understand your frustration if there were any items that may have been missed during cleaning. The hotel follows all Covid19 cleanliness protocol set forth by not only the local authorities, but as well by the brand. The room would have been left unused for at least 24hours, and sprayed with an Electrostatic machine, killing any living bacteria, but I understand you would have some concern when entering the room. I am unable to locate a reservation with your name, so please feel free to contact our Management team, so that we may review your reservation. We do hope to hear from you, and that you will hopefully consider giving us another chance in the future.
Thank you,