Best Western Plus Toronto Airport Hotel

Shuttle service is poor and unreliable. Rooms are old, outdated questionably clean. Beds are old, bedding does not fit. Woke up on the bare mattress because there was no fitted bottom sheet. Area of hotel is industrial and not close to anything except a Subway. less

Sour smell in bathroom, leaking faucets in tub and sink, noisy people in adjoining room, uncomfortable mattress. the only outstanding feature was the staff. They were friendly and helpful. They called for cabs and made suggestions regarding the most cost effective ways to get back and forth to the city. less

The hotel was great and the staff were helpful. The location is good if you are flying from Pearson. Restaurants are close. We have used this same hotel 3 times in the past year and half. We will use it again when we are travelling out of the country. less

Room was very nice and clean,staff excellent check in, check out short and sweet, restaurant and bar ok nothing special but very pricey , fast food places real close bed was very nice got a great night of sleep less

We booked the Best Western Plus as it was the cheapest hotel offering a park and fly package for our out of country holiday. The room was clean and updated. Beds were comfortable. Bathroom wasn't anything special, but it was clean and functional. The hotel restaurant and room service were extremely pricey so we had food delivered. One suggestion is to offer coffee in the lobby for the morning. I don't ever use the in-room coffee makers, but would have loved the convenience of not having to drive to McDonald's for a coffee in the morning. In comparison to other hotels in the area we have stayed at for park and fly, this parking lot seemed a bit safer as it was out in the open. I felt much better leaving my car for the week than I have at other hotels. Shuttle service was prompt and comes every 40 minutes I believe. We set up our shuttle transfer upon arrival. Front desk staff were very efficient and friendly. There were many guests arriving at the same time and we were all served very quickly. less