Best Western Plus Ticonderoga Inn & Suites

260 Burgoyne Road, Ticonderoga, New York, 12883-3112, United States
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Best Western Plus Ticonderoga Inn & Suites

In light of the times, the Burgoyne Grill & Pub and our exercise facility are closed until further notice.

Fort Ticonderoga is a nature-lovers paradise. The Adirondacks and Lake Champlain fishing are just a couple of things that draw guests
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
260 Burgoyne Road, Ticonderoga, New York, 12883-3112, United States

Reviews of Best Western Plus Ticonderoga Inn & Suites

Traveller Overview:
4.0 Rating: 450 reviews
Excellent 48%
Very Good 33%
Average 12%
Poor 3%
Terrible 2%
Rating

danhulub, wrote review 18/08/2020

Out of the Way 1st Class Location

My wife and I travel frequently. Recently took a trip to visit some of the attractions in the Ticonderoga area. Since the destination was a bit out of the way and many places are shutdown due to Covid... more

Owner Response
Allison Kaupelis, General Manager at Best Western Plus Ticonderoga Inn & Suites, responded to this review
Thank you so much for your compliments. We take pride in our customer service so we are very glad our staff exceeded your expectations. We hope you enjoyed your visit to Ticonderoga and we hope to see you again in the future.
Rating

jjjjj77, wrote review 25/07/2020

Could be better

Very clean. Perfect bedroom and good bathroom. Nice spot. But front desk staff not very pleasant. Cleaning lady didn't even say hello back to us. Breakfast was ridiculously small and poor tasting, wit... more

Owner Response
Allison Kaupelis, General Manager at Best Western Plus Ticonderoga Inn & Suites, responded to this review
We are so sorry our staff was not pleasant. We take great pride in our customer service and will look into this. Please feel free to give us a call if you have an issue or question. We hope you'll choose to stay with us in the future.
Rating

carolbenton5, wrote review 20/07/2020

price too high for area

obviously with the covid virus we all expect some changes..but, the price was too high for area..the pool restaurant and fitness rooms closed. the vending machines broken and ice empty . internet had ... more

Owner Response
Allison Kaupelis, General Manager at Best Western Plus Ticonderoga Inn & Suites, responded to this review
We are sorry that you feel the pricing was too high. Unfortunately both our ice machines went down at the same time. The Front Desk staff would have gladly gotten some ice for you if needed. We are very glad to hear that our staff was friendly. We hope you'll stay with us again.
Rating

roxannj79, wrote review 20/07/2020

Paid way to much for every thing to be closed and or broken.

Paid way to much for every thing to be closed down. And what was not closed was broken. So in the long run I paid for a bed and a roof over my head for 2 night for almost $400.00. I will not be puttin... more

Owner Response
Allison Kaupelis, General Manager at Best Western Plus Ticonderoga Inn & Suites, responded to this review
We are sorry your stay was not as enjoyable as you would have liked. We hope you'll give us another chance in the future. Please feel free to contact us with any questions. Have a great day.
Rating

Sabrina T, wrote review 10/07/2020

Ticonderoga Best Western

I was not made aware of ALL amenities closed, pool, restaurant, exercise room, continental breakfast, housekeeping, including changing out dirty linens. I was never made aware of another tax called OC... more

Owner Response
Allison Kaupelis, General Manager at Best Western Plus Ticonderoga Inn & Suites, responded to this review
We are so sorry for the misunderstanding but the pool and fitness center are closed due to COVID-19 mandates. The safety of our staff and guests is very important to us so we have not been doing maid service to limit the interaction between staff and guests. The OCTX you see on your receipt is Occupancy Tax. It is a tax all hotels are required to charged. We have changed our breakfast to all individually wrapped items per Best Western regulations but we still offer a complimentary breakfast. We apologize for your stay not being what you expected but we hope you'll stay with us in the future.