Visit for dinner at Restaurant
My daughter and I went to wing night at the restaurant located in the hotel this particular night. We were not guests at the hotel but I feel this warrants a review. As we were approaching the entranc... more
My daughter and I went to wing night at the restaurant located in the hotel this particular night. We were not guests at the hotel but I feel this warrants a review. As we were approaching the entrance of the hotel, their were smokers at the entrance including the front desk hostess (check in and check our staff named Gerry) who was socializing with the other smokers and also smoking sitting on the bench next to the entrance. We had to walk through the cigarette smoke to get inside.
Nothing says welcome to our establishment like employees smoking at the entrance. Really unprofessional not to mention against the law... I believe it’s at least 50 for from any entrance. less
Allison K, Director of Sales at Best Western Plus Ticonderoga Inn & Suites, responded to this review
Thank you for your feedback! We are sorry for your experience at our facility. I understand what you are saying and it was never the employee’s intention or ours to make you feel unwelcome. This issue has been addressed with her to ensure that future customers will have a better experience. Thank you again for letting us know about the situation and we hope you’ll give us a second chance.