Friday night stay
13/01/2019 831jeremiahc, Tilton, New Hampshire
Check in was quick and easy. My card was charged for more than the actual final bill. There were less than 10 people staying on the property that night. We were told that breakfast would start at 7:00... more
Check in was quick and easy. My card was charged for more than the actual final bill. There were less than 10 people staying on the property that night. We were told that breakfast would start at 7:00 am. At 7:45 am when we came down, there was absolutely no food or coffee. The manager on duty told us that an employee had not showed up and she was doing her best to cover. She told us that we could make a waffle and have coffee once it was ready. Very disappointing as my wife is a former manager there and told me what is supposed to set up and ready for breakfast. Such as eggs, sausage, bagels, muffins, yogurt, breads, coffee, etc. The normal you would expect. Since we were hungry we opted to eat at the Wagon Wheel. They have excellent food by the way. Upon returning at 8:45 am, we found that there was only coffee, juice and toast available. The manager and the employee that had shown up late were chit chatting at the front desk. Still no food out. We talked to another couple staying at the hotel and they had told us how disappointed they were with how the breakfast was set up. Needless to say, they opted to eat out as well. Other than that, the room was nice and clean. less
Allison K, General Manager at Best Western Plus Ticonderoga Inn & Suites, responded to this review
We are sorry for your experience at our hotel. We work very hard to make sure everything at our hotel is at the highest standards, and I am sorry we fell short in your eyes. If you are ever in the area again we'd love for you to give us a second chance. You can contact Allison, GM, at 518-585-2378.