Best Western Plus Thousand Oaks Inn

75 W Thousand Oaks Boulevard, Thousand Oaks, California, 91360-4416, United States
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Best Western Plus Thousand Oaks Inn

Discover this historic full-service Thousand Oaks, California hotel nestled at the base of the Santa Monica Mountains with convenient access to Malibu, California Lutheran University, Thousand Oaks Civic Arts Plaza and Ronald Reagan Library. The frie show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Thousand Oaks Inn

Traveller Overview:
4.0 Rating: 607 reviews
Excellent 35%
Very Good 36%
Average 18%
Poor 5%
Terrible 4%
Rating

baughnkk, wrote review 18/01/2020

Great stay- great basics

Great stay, 4th year in a row. Clean, easy access, lots to offer nearby. Plenty of parking, good sized rooms. Didn't use the courtyard this trip. Only complaint is the new style room temperature co... more

Rating

danglesdesigner, wrote review 17/01/2020

Shower didn't even turn on!

Just okay rooms, very nice staff. Convenient location, close to freeway. Very nice heated pool with beautiful patio. They even have a place to wash own clothes. We come to this area every three months... more

Owner Response
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We really appreciate your feedback! We apologize your shower wasn't turning on for you but please know there is someone 24/7 who can help with anything you might need. Just give us a call down to the front desk and we would be more than happy to help you right away! We are located adjacent to the Thousand Oaks Mall and down the street from the Performing Arts Center. There is so much to do in the Conejo Valley and we hope you will make us your number one choice hotel when you visit! We hope to see you again soon!
Rating

PeteL92833, wrote review 27/12/2019

Old facility, only the common areas updated.

While the room was clean, there were a number of deficiencies, some of which could have been prevented. When we check in in in December 2019, our room was 53 degrees inside, despite having reserved d... more

Owner Response
BWTOInn, Manager at Best Western Plus Thousand Oaks Inn, responded to this review
We appreciate your feedback, and we're sorry to hear that your stay didn't exceed your expectations. While our thermostats do have motion detectors, to avoid wasteful use while guests are away, our front desk can send maintenance when the units are not working properly. With regards to the furniture, we are excited to announce that we will be replacing all in-room furniture in the new year! We can't wait to share our new look with our guests. For the breakfast arrangement, our front desk informs guests upon check-in about our on-site restaurant, The Original Pizza Cookery. For BW elite members, we offer a $12 voucher (1 per guest) from 7am - 10am. We do not give these vouchers to guests at check-in, they are handed out at the front desk from 7am - 10am. We are sorry that you did not enjoy your stay, and it is our sincere hope to have another opportunity to earn your business again in the future. -Daniel, Assistant General Manager
Rating

nlshannon, wrote review 26/12/2019

A Startling Change

I stayed at this inn twice in the last 2 months. During the first stay on 11/23/19 , there was no continental breakfast, only food from the attached Italian restaurant. They did give me coffee to go. ... more

Owner Response
BWTOInn, Manager at Best Western Plus Thousand Oaks Inn, responded to this review
Thank you for your feedback, we appreciate your time. We are sorry to hear that we did not exceed your expectations during your visit. While we do not offer a free breakfast, The Original Pizza Cookery honors a 10% discount for guests of the hotel. Their varied menu includes everything from vegan to gluten-free options. We hope that you will come back and give us the opportunity to earn your business again. -Daniel, Assistant General Manager
Rating

Jeff E, wrote review 06/11/2019

Lounge and Restaurant are the Highlights

This hotel has been around for many years under various ownerships and flagships. The outside is dated and a bit worn, with stairwells and elevators really showing their age. The guest rooms are in ... more