Best Western Plus Thousand Oaks Inn

75 W Thousand Oaks Boulevard, Thousand Oaks, California, 91360-4416, United States
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Best Western Plus Thousand Oaks Inn

Discover this historic full-service Thousand Oaks, California hotel nestled at the base of the Santa Monica Mountains with convenient access to Malibu, California Lutheran University, Thousand Oaks Civic Arts Plaza and Ronald Reagan Library. The frie show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Thousand Oaks Inn

Traveller Overview:
4.0 Rating: 603 reviews
Excellent 35%
Very Good 36%
Average 18%
Poor 4%
Terrible 4%
Rating

Jeff E, wrote review 06/11/2019

Lounge and Restaurant are the Highlights

This hotel has been around for many years under various ownerships and flagships. The outside is dated and a bit worn, with stairwells and elevators really showing their age. The guest rooms are in ... more

Rating

Childofposeidon, wrote review 21/10/2019

Excellent

We stayed there for only one night, since we’re traveling and we didn’t know what to expect. We were so pleasantly surprised firstly by it’s appearance in the lobby, it has a cosy bar right next door,... more

Owner Response
BWTOInn, Manager at Best Western Plus Thousand Oaks Inn, responded to this review
Thanks for your review! We're so glad you enjoyed staying in your clean and comfortable room. Our award-winning housekeeping team is to thank for that, they really are amazing. We're also so happy you got that camera back, we certainly understand the frustration and worry that come when you lose an item while away from home. The Original Pizza Cookery is now open for breakfast, lunch & dinner every day! Our guests receive a $7 voucher (one per guest) each morning from 7am - 10am. If you haven't tried their french toast, you can add that to your list of things to do during your next visit! -Daniel, Assistant General Manager
Rating

susanjB5165EW, wrote review 16/10/2019

Thanks!

We visited our son at Cal Lutheran and had a nice stay during Homecoming. The room was clean and the staff was friendly and nice. We prefer the rooms with 2 queen beds because they’re on the quieter s... more

Owner Response
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We are so pleased to hear you enjoyed your stay here with us! We are Cal Lutheran's home hotel and we love having all of the parents stay with us! Our new restaurant, The Original Pizza Cookery, creates an exceptional breakfast for all our guests at a discounted price, as well as delicious lunches and dinners too! We have a lot to offer here at The Best Western Plus Thousand Oaks Inn and we hope you will come back soon to experience it all. We hope to see you again soon!
Rating

Jessica M, wrote review 08/10/2019

Can’t believe what I found

The room was disgusting. The bathtub had dirt and grime in it, little hairs all over the bathroom. So nasty. But what I could not believe is what my ONE YEAR OLD found in the room. When I came out of ... more

Owner Response
BWTOInn, AGM at Best Western Plus Thousand Oaks Inn, responded to this review
Thanks for leaving this review and letting us know about your stay. We were alarmed to hear your comments regarding your room and we apologize for failing to provide the level of quality that our guests should expect. We have addressed this issue decisively in an effort to ensure that a similar situation never happens again. Our award-winning housekeeping team is trained to provide clean and comfortable rooms to each guest, with no exception. It is our sincere hope that we have another opportunity to earn your business in the future. -Daniel, Assistant General Manager
Rating

Frances P, wrote review 29/09/2019

Don’t check out late

Loved everything about this hotel - from location to amenities available !!! We asked to checkout at 6pm instead of the usual 12noon - we’ve done this at all the other hotels we have stayed in while ... more

Owner Response
BWTOInn, Manager at Best Western Plus Thousand Oaks Inn, responded to this review
We appreciate your time in leaving feedback, and we're sorry that your expectations were not exceeded during your stay. We always try to accommodate special requests for our guests, including late check-outs. We offer late check-out until 3pm (subject to availability). Once our hard-working housekeeping team has gone home for the day, we are not able to clean and prepare checked-out rooms for the next night. When a guest checks-out after 3pm, we cannot sell the room and must take it off-market. Our late check-out is a way to offer guests extra time in a way that is also fair to our housekeeping staff and future guests. -Daniel, Assistant General Manager