Can’t believe what I found
08/10/2019 Jessica M, McKinleyville, California
The room was disgusting. The bathtub had dirt and grime in it, little hairs all over the bathroom. So nasty. But what I could not believe is what my ONE YEAR OLD found in the room. When I came out of ... more
The room was disgusting. The bathtub had dirt and grime in it, little hairs all over the bathroom. So nasty. But what I could not believe is what my ONE YEAR OLD found in the room. When I came out of the bathroom, I saw my son holding a half full can of CHEWING TOBACCO and a dirty sock!!! That he must have found under the chair. He was shaking it around, thankfully didn’t get it open!! He could have got poisoned if he got it open and ate some of it!! Did they not even clean the room? When I mentioned it to the front desk all they did was offer 10% off of my stay. Absolutely terrible! My baby could have gotten extremely sick. I will never go back to this hotel ever again, they CLEARLY do not clean their rooms. less
BWTOInn, AGM at Best Western Plus Thousand Oaks Inn, responded to this review
Thanks for leaving this review and letting us know about your stay. We were alarmed to hear your comments regarding your room and we apologize for failing to provide the level of quality that our guests should expect. We have addressed this issue decisively in an effort to ensure that a similar situation never happens again. Our award-winning housekeeping team is trained to provide clean and comfortable rooms to each guest, with no exception. It is our sincere hope that we have another opportunity to earn your business in the future.
-Daniel, Assistant General Manager