19/01/2019 brick013, San Diego, California
The rooms are clean, the value is good. The only thing that bothered me was that breakfast wasn’t open until 7:00, the rooms had coffee but only ceramic cups - which I do like - but with no coffee in ... more
The rooms are clean, the value is good. The only thing that bothered me was that breakfast wasn’t open until 7:00, the rooms had coffee but only ceramic cups - which I do like - but with no coffee in the lobby and having to be on the road by 6:45 I was out of luck. Best Western...what about some coffee in the lobby, I stayed there a week - other than the coffee “fiasco” - and once the restaurant opens again I highly recommend this location - it’s near the freeway as well as a lot of other things. Definitely would rate a 4 otherwise - coffee, and breakfast are important to me. less
BWTOInn, Front Office Manager at Best Western Plus Thousand Oaks Inn, responded to this review
Hello, thank you for taking the time to leave your feedback. Your business is very valuable to us and we are always looking for ways to improve our property. Recently our restaurant has closed due to renovations. We are currently hosting our own continental breakfast, which it is complimentary and free to all of our registered guests. We are excited to be looking for a new restaurant tenant to take over the space in which there will be a hot breakfast. More options will be available when this transition happens. We are hoping to make these changes at some point in 2019 and we do thank you for being patient throughout this process. Please feel free to contact us directly with any questions you may have. Our staff is available 24 hours and always ready to assist you. Thank you.
Yara, Front Desk Supervisor.