Old facility, only the common areas updated.
While the room was clean, there were a number of deficiencies, some of which could have been prevented.
When we check in in in December 2019, our room was 53 degrees inside, despite having reserved d... more
While the room was clean, there were a number of deficiencies, some of which could have been prevented.
When we check in in in December 2019, our room was 53 degrees inside, despite having reserved days in advance. Heater took ours to bring it up to 70 degrees, and ran noisily mostly all night.
Decor is right out of the 1970s, no modern amenities, like USB charging stations, easy access plugs, etc.
Hot water took 3+ minutes to arrive to the bathroom sink.
$12 voucher to adjacent restaurant for breakfast only if you are a BW Gold member, otherwise you pay their high prices in full. Clerk failed to give us the vouchers, but did tell us about the discount.
Miniscule and frigidly cold bathroom never did warm up.
Car charging station hidden around a side wall, only found by accident as we were leaving to find a Supercharger elsewhere.
Freeway noise from old leaky windows, fortunately drowned out by the heater.
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BWTOInn, Manager at Best Western Plus Thousand Oaks Inn, responded to this review
We appreciate your feedback, and we're sorry to hear that your stay didn't exceed your expectations. While our thermostats do have motion detectors, to avoid wasteful use while guests are away, our front desk can send maintenance when the units are not working properly. With regards to the furniture, we are excited to announce that we will be replacing all in-room furniture in the new year! We can't wait to share our new look with our guests.
For the breakfast arrangement, our front desk informs guests upon check-in about our on-site restaurant, The Original Pizza Cookery. For BW elite members, we offer a $12 voucher (1 per guest) from 7am - 10am. We do not give these vouchers to guests at check-in, they are handed out at the front desk from 7am - 10am.
We are sorry that you did not enjoy your stay, and it is our sincere hope to have another opportunity to earn your business again in the future.
-Daniel, Assistant General Manager