Clean and average
05/11/2016 Kym M, Melbourne, Australia
I've stayed here plenty of times before, this is my fourth stay this year. It's a clean average hotel, don't expect it to be amazing because the price clearly doesn't reflect that. I always read what ... more
I've stayed here plenty of times before, this is my fourth stay this year. It's a clean average hotel, don't expect it to be amazing because the price clearly doesn't reflect that. I always read what the hotel says in response to reviews on here and they claim that it was refurbished in 2013 and that people are wrong when they say it needs upgrading. Yes there are new carpets and the furniture was reupholstered, I've never seen the bathrooms in a bad state and they're always clean. However the bedding isn't new, or if it is they haven't gotten around to doing the motel rooms yet. The bedding is clean but definitely has been around for years, it would be nice if they put some newer stuff in but again you get what you pay for, I'm not complaining about it.
Last time I was there I got upgraded to the apartments across the road, once you figure out how to get into the car park it's a nice place. They're all new and modern.
However this time I stayed there was a permanent resident complaining for a solid 5 minutes about someone parking in his car parking space next to the lift and he refused to park in other reserved parking because it wasn't next to the lift. Not the Tudor's problem of course but it wasn't helped by the only staff member stopping midway through his complaint to answer the phone despite myself and three other people waiting to check in. Furthermore despite having stayed here plenty she claimed she had no record of me on the system and that I had to give her a $100 bond on top of her taking my credit card swipe for 'incidentals'. I have never been asked for both before and she certainly didn't ask the lady in front for both either.
They also need to fix the door lock on room 41. The door doesn't shut properly unless you spend 3 minutes jiggling the door handles to get it to catch properly. Also whenever a breeze goes past the door rattles and bangs. I know it's just this room though because the others I've stayed in have been fine.
All in all if you need a cheap clean motel without frills then this is absolutely fine. less
TheTudor, Front Office Manager at BEST WESTERN PLUS The Tudor-Box Hill, responded to this review
We are glad you enjoyed staying at The Tudor motel and serviced apartments. We are happy that you always find The Tudor clean and value for money. The bedding linen is all new and all rooms contain beds with pillow top mattresses, which are replaced periodically as per our maintenance schedule. All rooms contain flat screen TV’s with Foxtel and free high speed wifi. We will investigate the check in and door issues mentioned. All guests can be assured of a restful and enjoyable stay at The Tudor.
The Tudor Team