Best Western Plus The Quays Hotel Sheffield

We stayed at the Quays for a weekend and were very pleasantly surprised. On arrival we were welcomed with a smile by the friendly receptionist. Our room was pleasant, nicely sized and had a lovely view over the canal. Nice touches were personalised chocolate bar, popcorn and fresh fruit on our arrival. We ate in the restaurant on both nights and couldn’t have had better service. The food wasn’t bad either! There was a really good selection of food for breakfast. There was a gym and pool that looked really good but we didn’t have time to use them. The Quays is well located, easy to find and a short walk from the Emergency Services and Kelham Island museums. We have stayed at a lot of Best Western hotels over the years and this is one of the best, in no small part due to the wonderful staff. We wish them all the best over the coming months and hope to see them again before too long. less

We arrived early, asked if the room was ready and was advised 30 mins. We went for a drink at the bar, the receptionist came to find us to let us know the room was ready. I had letter from managerment wishing me a happy birthday and a slice of cake in the room. The room was amazing, with a huge balcony. Best part of the hotel, is the staff. Everyone I saw, had a conversation with me. It was a change from meeting robots in other hotels I have stayed in! Leisure facilities are what you expect with a huge gym and pool. Would recommend!!!! less

Live about 15 miles from the centre of Sheffield so thought we would stay over and have a little treat. The hotel parking and location is great. £5 in a taxi to all the main areas on a Saturday night or a 15 minutes walk. Breakfast was spot on and the staff really friendly. Its even better in the summer sat outside looking over the quay side. less

i used best western on a number of occasions, and can say I’ve not been disappointed with my 2 night stay, the staff have been fantastic, pleasant and friendly, it’s been good to have a conversation with really people not someone just passing the time. The food has been good for both breakfast and dinner. I have to say it’s one of the largest rooms I’ve been in. less

Hotel has recently reopened as a best western. I was pretty underwhelmed with the stay. Spa pool not working and pool quite cool. The noise levels in the hotel are pretty awful due to really bad sound proofing in the rooms. If people have their windows open the doors are constantly banging throughout the night/ coming away from stay feeling absolutely shattered because of this. Explained at reception that I’d had a really poor sleep due to noise. asked to stay in the room for an extra hour, but was refused without paying a charge. I wasnt willing to pay more. The breakfast is pretty basic and even though the hotel was very quiet we were put in a room with view of the road rather than the canal and everyone staying were pretty much booked in on the same floor next to each other- obviously easier for cleaning etc but not great for the noise. I wouldn't normally give such a disappointed review but for a two nights stay I was not particularly impressed. Pay a bit more and stay at the mecure less