Best Western Plus The Quays Hotel Sheffield

This hotel is VERY tired and needs complete refurbishment. The staff are all very friendly but that doesn't compensate for the dirty state of the rooms. There was black dirt all around the balcony doors, black mould on the silicone in the bathroom and the carpet was dirty and stained. The shower was so weak that we had to go to the leisure centre to take our showers. On the positive side the towels and bed linen were clean and of a good standard and the leisure centre was of a better standard (large pool and gym as well as a sauna and steam room. less

Nice reception area easy check in Large clean room. large bathroom Nice bar and restaurant area Guy behind the bar is a credit to you very friendly and chatted with us. In fact we decided to stay at the bar in our second night also because we felt very comfortable there. Girls at breakfast were also very nice chatty and helpful. Staff are a credit to you. less

Was unfortunate enough to spend one night here for a meeting. I was in room 423, this room is directly opposite the lift, which means you can hear the lift going up and down the lift shaft and the ping in makes every time it arrives at floor 4. Immediately out of the lift there was an unpleasant bin smell. The room is not at all sound proofed, so you can hear everything from the lifts and your neighbours. The room is ‘heated’ by a small radiator, no aircon, and the bathroom has no heating at all. The pillows are very soft and the mattress hard. Bath had someone’s hair in it, so it obviously hadn’t been cleaned very well. Had a set meal here, which was awful too. Didn’t bother with breakfast based on the previous nights food. The buffet lunch wasn’t great either! The bar was closed at 1030, with no staff around. This is definitely one of the worst business hotels I’ve had to stay in. less

We thought we would book a weekend break in a hotel with a spa. A little RnR. Firstly check in was extremely slow. Finally checked in we headed off to our room to find someone already occupying it. We weren't the only ones to have this. Breakfast was good and spa facilities was good too.all staff helpful apart from the really rude night manager. That just looked like someone off the street with his hood up. Day 2 we got caught in the rain so was desperate to get to room to dry off. But when we tried to use our room card it had been deactivated. So we had to queue behind about 20 people that were checking in. Later that evening we came back to hotel and thought we would have a drink. It was only 10pm. Some other couples wanted a drink too. But there was no staff to be found in the bar, intact there were no staff in the 24 hr reception. The place was deserted. Not really acceptable. Room was fairly clean. But bed was that noisy I darnt turn 9ver. less

Definitely would not stay again. Stained pillows, no pillow protectors, stained mattress, stained lightshade next to bed, mirror off wall, dirty hand print on bathroom doom, milk stains on cupboards, thick dust, extremely uncomfortable bed, stained towel (Big yellow stain in middle) Waiting around fir food to be cooked for breakfast, run out if glasses for juice and cutlery. Very basic. less