Best Western Plus The Normandy Inn & Suites

Before even going, make sure your making a reservation with the actual hotel or pay $20 by some unknown service. This hotel is surrounded by one-way streets. Miss your turn and go two blocks west, one block north, two blocks east, and one block south just to find the door. The turn in is barely enough for one car. It’s easy to miss with no Best Western sign. Check-in went fine (sort of). I took the one-ways AGAIN to the parking lot. Got into the elevator to the 3rd floor but couldn’t find my room! That’s because my room was in a different building. At check I was not told this. WiFi locks up easy and often. Forget premium channels on the TV unless your really tech savvy. Restaurant was closed when I was there - of coarse. Two restaurants are within walking distance (3blocks. Hen House is good). Got in at 10pm stopped at the restaurant and got one scoop of ice cream -$8. Listened to the sound of police sirens all night. Finally at check-out out I find a $12 a day parking charge. Never Again. Good: clean, hot shower water, excellent water dispensers. less

Had a room where it's split into two, one side with the bed and the other side is separate with a kitchenette and tv. Not sure if all the rooms are like that but it was nice after being in so many hotel rooms where everything was in one room. Decor was a little dated but I don't need fancy. The front desk staff could use some retraining but other than that, it's a decent place to stay. As a guest, I'm not familiar with the layout of the hotel so when checking in, the front desk should explain all that a first-timer would need to know, like how to drive to the parking lot on one way streets. I have enough sense how to do it but just saying the parking is behind the hotel wasn't enough once you start driving and realize the one way street issue. Also, the guest has to take the right elevator to get to their room. Staff only said to take the elevator so as soon as I entered from the parking lot, I naturally took the first elevator I saw. On the road for hours, walking down the long hallways carrying luggage, trying to find the room, only to realize there's another elevator on the other side of the hotel. That would have been very helpful to know! I was going to ask about some tips about spots around the city but since the front desk was so poor at basic check-in instructions, I decided not to bother asking them anything. Wouldn't you know the same person worked each shift that I passed by. less

I am consistently pleased to stay at The Normandy and this experience was no different. Since I travel for work, I'd only been on property once in 16 months. Imagine my surprise and pleasure that upon check in I was greeted with a "very nice to see you again." Yeah, I know there is a tickler system for rewards members, but it still made me feel special. Rooms may be a bit dated but they are super clean and more than adequate in terms of comfort and amenities. less

I plugged in my phone to the USB slot on the alarm box next to the best. It melted my power cord and my phone port, my phone is dead. It no longer works because I plugged it into Best Western's USB provided port. This morning, I spoke to the hotel Manager Jeffrey Jerry and he blamed my week old usb cord that I've used in several locations every single day without a problem or it ever getting hot.... until best western. less

Hotel web site lists local shuttle, complimentary cookies at 10 pm and world class cleaning service. There were no cookies at 10, no shuttle service available and a diaper in the room does not represent world class cleaning services. less