Perfect except for noise
20/11/2016 asteriskadonis, Philadelphia, Pennsylvania
I recently stayed here for four nights and enjoyed most aspects of the hotel: the service was friendly and efficient, especially at check-in; the hotel and room were both clean and updated; my room wa... more
I recently stayed here for four nights and enjoyed most aspects of the hotel: the service was friendly and efficient, especially at check-in; the hotel and room were both clean and updated; my room was very comfortable, and the shower was great. The value was also quite good.
My issue was with noise. My hotel room was connected to the adjoining room by a locked door. I was almost constantly bothered by the sounds of people in the next room talking, watching TV, etc. You could hear everything they were saying. It was awful. Even earplugs and the in latest noise-canceling headphone technology didn't help much.
I called the front desk and asked to be moved to a room without a connecting door, but they were not able to accommodate my request as the hotel was full. They did offer to send security to my room, but I didn't think that was appropriate because my neighbors weren't being unduly loud or inconsiderate; they were talking and playing TV at a normal volume, the door between our rooms just was not insulating the sound in any meaningful way.
I would only recommend this hotel if you can reserve a room without a connecting door. Other than this major issue, my stay was excellent. less
Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Asteriskadonis, I am glad to hear your stay was excellent with the exception of noise from a connecting room. I wish we could have been able to move you to a room with out a connecting door. Being a light sleeper myself I understand how any noise can be frustrating. I hope you will consider staying with us again as we do have many rooms that do not have a connecting door and we can take care of that request at the time the reservation is made.