Best Western Plus The Normandy Inn & Suites

From the moment I checked in and until I checked out, everything was so wonderful. Even during this pandemic time, the hotel crew did an outstanding job. From the front desk, to maintenance, to housekeeping, everything was awesome. The front desk people were professional, friendly, helpful, and mindful of my needs. The hotel was kept exceptionally clean--you could smell the clean. Since many places were closed down, the front desk was so helpful and informative about restaurants that delivered and that were reasonably priced and had good food. The room was very nice, comfortable, and clean. I cannot think of one negative thing about the hotel. On your next trip to Minneapolis, you MUST stay at the Best Western Plus Normandy Inn and Suites. You will not be disappointed. less

Whenever we come to town for a Minnesota Vikings game, THIS is where we stay! Very clean and well-managed hotel with super-convenient parking. It's just a 15-minute walk to US Bank Stadium, and with plenty of good places to eat and drink nearby. less

Great location, decent restaurant, oustanding, friendly front desk. What more could you ask for? My room was great. Easy parking. Near everything. I have stayed in many Best Westerns, this is one of the best and nicests! less

Location was good. Hotel is an older style but still is good shape. Has indoor pool and exercise room. We stayed in second floor. They have parking that is pretty reasonable for a big city. And some of it is covered parking. Mattresses felt older. Not as firm and nice as other hotels. Husband slept okay. I didn’t sleep well but I don’t think it was the bed. Too wound up from the game. We would probably stay here again. less

The hotel was good, the bed was okay and the hottub/pool/sauna were great. We were very disappointed in some aspects though. We searched for a free parking facility on Google and when this place was listed I searched the site and didn't see any information about parking so I continued forward with out reservation to find out after we reserved that the nightly charge for parking was $10 THEN to find out at the hotel that it was $12 (the same price someone would pay to park even if they WEREN'T staying at the hotel). When we checked in we brought it up only to be told "Well the price went up"...Not a good enough reason in my eyes to be charged more then I was told in the email upon already paying for parking when it was filtered under a free parking hotel. When we checked in I DID NOT opt for speed check out, but upon waking up the morning of check out they had slid the bill under the door and I was told to drop my cards in the box even though I told them I wanted to check out (to have the opportunity to discuss the pricing discrepancies). Ended up leaving aggravated with no solution. less