The staff was friendly and the rooms were clean, that's where the good really stops. I would say it was also cheap, but after the surprise $12 a night parking charge, it was more expensive than severa... more
The staff was friendly and the rooms were clean, that's where the good really stops. I would say it was also cheap, but after the surprise $12 a night parking charge, it was more expensive than several of the other hotel options out there. That alone would have been an issue, I probably could have read some fine print that there was going to be a parking charge, my biggest issue is that the toilet did not work. Wouldn't even flush TP without 3-4 attempts. On top of that, the room smelt like sewage when we first arrived, not a very welcoming smell. Other issues included the hall reeking of weed and the other occupants not seeming to have any care of others on the block. Understandably, the last two may have been out of the control of the hotel staff initially, but it would have been nice if they at least addressed any of the above issues. The staff was very friendly and courteous, and the interactions were positive, but the lack of follow through was not.
Due to the above, our next stay will unfortunately not be Best Western. Hoping it was just a fluke, but it was enough of one to turn me off on Best Western. less