The hotel that cares
20/01/2019 Phatz330, Baltimore, Maryland
From the front door to the rear door we were greeted with open arms. The décor of the front lobby is very fun and whimsical. The service from every employee was impeccable. Our room was larger than I ... more
From the front door to the rear door we were greeted with open arms. The décor of the front lobby is very fun and whimsical. The service from every employee was impeccable. Our room was larger than I expected. From Felma (our housekeeper) James n LD (our poolside bartenders) Rex (head of security) and all the girls at the buffet breakfast you can't go wrong with this place. They have an attached restaurant that gives a great show (cultural dancing and live band) to go with your dinner, Now the reason I say that they care...Well I had a problem using my shower, so I was asked if I was enjoying my stay and I mentioned it to Lawrence (Head of Kitchen) he mentioned it to a district manager, he then mentioned it to Modesto (Head of Housekeeping), when I returned from my daily excursion there to my surprise was two rubber mats lining the floors of my shower preventing my slip and fall. These guys went the extra mile to ensure I had the greatest stay ever. less
Nam Keong Y, Cluster General Manager at BEST WESTERN Plus The Ivywall Hotel, responded to this review
Dear Mr Mike D,
This beautiful review of Best Western Plus The Ivywall Hotel made my day, we are truly humbled.
Thank you for complimenting on our exceptional service professionals, Felma, James, LD, Rex, Laurence and Modesto, who embody the true Best Western spirit. We are certainly blessed to have these incredible superstars in our midst. The team will be absolutely thrilled to receive this. It is comments like these that enable us to motivate our team to achieve greater heights, so thank you.
Once again, we greatly appreciate your admiring words and look forward to welcoming you back on your next trip to Palawan.
N.K.Yeoh ( Mr )
Cluster General Manager