Best Western Plus The Ivywall Hotel

We stayed here in 2018, the service was excellent, so naturally, we did not think twice about booking it again on our return stay this year. Although the same high level of service, it was very disappointing to learn that it had changed management because some cost-cutting measures were implemented, like the cappuccino during breakfast service, or a bucket of ice (comes in handy after a long hot day outside). It is also worth noting that the room we were in initially, the air-conditioning & hot water system were not working correctly. After bringing these items to their attention right before leaving for a jaunt into town, they were not attended to as discussed which resulted in a follow-up call on our return — disappointingly, no clear explanation was offered by the duty front desk manager at the time having us moved to a slightly bigger room on the same floor instead for the inconvenience. A nice gesture & much appreciated. Overall, a great stay but the cost-cutting leaves a lot to be desired. less

The people are very friendly, the hotel restaurant food was very nice . Rooms are clean and tidy , WiFi too , swimming pool and gym . Nice to have a walk around as some nice places to drink and eat too . less

It was my first time in Puerto Princess and this hotel did not disappoint. The service is absolutely excellent. If I could give more than 5 starts in this review I would. Friendly staff, very professional, clean rooms, cold air conditioning unit in the room, housekeeping is very good, always gives that extra added plus. Breakfast has a great choice of food. Should I find myself flying back to Puerto Princessa again in the future, I will definitely stay in this hotel again. less

I'm very happy that we stayed at this Best Western. It was a nice stay, especially on our last night in Philippines. It's close to the mall, the docks (we went on a 7-day dive trip), and good restaurants. less

My experience at Anibong was nothing short of outstanding!!! Bash made us feel like royalty with excellent customer service and her focus that we had an outstanding dining and drinking experience:) I definitely will come due to Bash’s treatment of me 🦁 less