Best Western Plus The Ivywall Hotel

We stayed for two nights on our way to El Nido. Wanted to know the city of Puerto Princesa, famous for it,s cleanliness and environmental concerns. The Hotel is well situated, on the outskirts of the city. It is modern, and the rooms are well maintained, clean and with everything you might need. the service is excellent, and the people on board are very professional and friendly. The Hotel has a very good restaurant, very spacious, and nicely decorated. the food is excellent, and is a good option if you prefer to have dinner in the hotel. It is outside of the main building , so it feels like a restaurant next door (not inside the premises) so it does not feel like you are just changing floor levels inside the Hotel. less

Very nice hotel in a good location; retaurants and shopping nearby. The room was very good, though the A/C seemed to have a mind of its own, switching on and off at odd times without us touching the remote control. Housekeeping service was excellent; a cot for our baby was provided and other needs were attended to very quickly. We were only in the hotel for one night in transit from El Nido, so we ate in the restaurant. It was nearly empty, but the staff managed to forget my main course order and the other dishes took a very long time to arrive. What we did get was very good, but some improvement is rquired. When we arrived back in Manila, my partner could not find her phone so I contacted the hotel. They reported back that it had been found under the bed (my baby daughter had been playing with it) and Mr. Joaquin Modesto Jr. kept me informed as to arrangements for returning it. Another staff member who was travelling to Manila brought it and arranged courier delivery to us at no charge. A big thank you to all involved. less

Yea! best location- very near to restaurant, airport, capitol, business establishment etc. check in was fast, building was decent , staff was friendly Nay! Foul odor in the room coming from sewage. Waiters need training- not attentive to the needs of customers, coffee was tasteless. less

This is the 2ed this we booked hotel, the first time was good but the second time, there was tropical storm “dodong” — there were ferry cancelations so we were unable to reach the hotel, we asked to cancel but to our surprise they refused —stay someplace else! less

We stayed here in 2018, the service was excellent, so naturally, we did not think twice about booking it again on our return stay this year. Although the same high level of service, it was very disappointing to learn that it had changed management because some cost-cutting measures were implemented, like the cappuccino during breakfast service, or a bucket of ice (comes in handy after a long hot day outside). It is also worth noting that the room we were in initially, the air-conditioning & hot water system were not working correctly. After bringing these items to their attention right before leaving for a jaunt into town, they were not attended to as discussed which resulted in a follow-up call on our return — disappointingly, no clear explanation was offered by the duty front desk manager at the time having us moved to a slightly bigger room on the same floor instead for the inconvenience. A nice gesture & much appreciated. Overall, a great stay but the cost-cutting leaves a lot to be desired. less