Great Hotel, Amazing Staff
I stayed at the Best Western in Puerto Princesa for a week in December 2019 and had great experience. The hotel is very nice, clean, and well kept. It is close to the airport and conveniently located ... more
I stayed at the Best Western in Puerto Princesa for a week in December 2019 and had great experience. The hotel is very nice, clean, and well kept. It is close to the airport and conveniently located in the city. The gym and pool facilities are also great.
The best part of the hotel for me was the staff. Everybody on the team was so warm, genuine, and incredibly helpful. This made the atmosphere in the hotel feel like being with family.
If you are at the pool bar, ask Ramon to make you a cocktail. He will make you an absolutely delicious drink and will serve you with a smile that will make your day. He is such a nice and cheerful guy!
The restaurant in the hotel was delicious too, and was probably the best food I ate while there. If you are at the restaurant and get a server named Kristine, she is one of the warmest and kindest people I have ever met. She will always make sure you are comfortable and happy, and will answer any questions you have about the island. She would always take time to talk with me, and gave me plenty of great ideas for things to do while in Palawan.
I am a solo traveler so having such nice staff really made a difference for me. Overall a wonderful time! less
Nam Keong Y, Cluster General Manager at BEST WESTERN Plus The Ivywall Hotel, responded to this review
New Year Greetings from Palawan !
Thank you for taking the time to write this sincere review of your recent experience and to share it with the TripAdvisor community.
Everything you so graciously mentioned in your review is of the highest reward to all of us here at Best Western Plus The Ivywall Hotel, Palawan. When we all strive to create exceptional experiences for our guests, reading reviews such as yours gifts all of us with encouragement to be even better tomorrow, while at the same time a sense of pride that we were able to add fond memories of your time spent here.
I believe the staff are the heart of this hotel and it is always a delight to have guests comment on our service and our standards. I will certainly share your wonderful feedback with the team and especially with Ramon and Kristine !
Let me assure you that your kind words are appreciated by all of the staff that hard work to make our guest experiences unforgettable.
Until the next time we get to welcome you once again, our warm regards to you and your family. Have a wonderful start to 2020.
N.K.Yeoh ( Mr )
Cluster General Manager
The Ivywall Hotels and Resorts