Best Western Plus The Inn at King of Prussia

Overall, it was exactly what I expected. The staff was frankly exceptional for a hotel of this nature. My only issue during the stay was that the shower was missing a curtain, which if I wasn’t exhausted when I got in, I probably could’ve had this issue resolved. The hotel is in a great location and was very clean. I would definitely recommend for the price. less

Very good for the price. Excellent location. Right across the street from King of Prussia Mall. Nothing fancy. Typical hotel for a middle class family. Only thing was the hotel was mostly shut down due to co-vid. Pool, hot tub, exercise room and buffet breakfast all closed temporarily. They did offer bag to go breakfasts. less

I would’ve gave this hotel 1 star but the manager was very nice to me. Other than that, the hotel and maintenance were not at all satisfying! I booked the hotel for a couples weekend with my girlfriend and we had to switch rooms twice due to the poor maintenance. The first room was dusty and not at all wiped down. It looked like it was vacant for months.. The second room was a lil more decent until we discovered that the toilet was broke. We had to sleep through the night with a broken toilet because maintenance and room service was not around until 5pm the next day which is ridiculous!! We then switched to our 3rd room which was sooo much better! I really would’ve enjoyed my stay more if we would’ve gotten the 3rd room in the first place. I honestly wouldn’t recommend this hotel because of the lack of cleanliness and poor availability of room service.. Especially with Covid-19, the rooms should be spotless cleaned and sanitized for their customers.. less

My family stayed at this hotel because the price was fair in comparison with Philly. The reviews we saw were good so we booked. However, we were switched at the last minute by the front desk person and we went along with it because it placed us closer to our handicap spot and we were exhausted from the day's excursions. The next morning, my husband discovered a single dirty sock under the bed and after further inspection we noticed that the room was not very clean. We requested that the room be cleaned thoroughly but there was no follow up because of a no entry 24 hour rule in place by the hotel management. We only had one more night there so we stayed to avoid the hassle of moving out. Please upgrade the breakfast and the outdoor pool is filthy and didn't have towels. We felt like we were constantly making requests due to the fact that so much was left undone. less

We didnt get our room cleaned and not enough towels for 2 people we were told that because of the virus cleaning and supply of toilette items were not provided also there was not hot breakfast available and the restaurants around the area are not taking walk ins most of them need reservations so we had to drive almost 15 mins to find a Mc donalds we Were not warned about this new changes less