No room service available
We didnt get our room cleaned and not enough towels for 2 people we were told that because of the virus cleaning and supply of toilette items were not provided also there was not hot breakfast availa... more
We didnt get our room cleaned and not enough towels for 2 people we were told that because of the virus cleaning and supply of toilette items were not provided also there was not hot breakfast available and the restaurants around the area are not taking walk ins most of them need reservations so we had to drive almost 15 mins to find a Mc donalds we Were not warned about this new changes less
BestWesternPlusKOP, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
thank you for providing your feedback. It is feedback like yours that allows us to continuously better our service. As we all try to navigate the new normal among an ongoing pandemic, we find ourselves faced with many changes. As a brand, we have moved from every day stayover service to request only service. Meaning, unless requested we will stay out of your room for your safety. If service is requested, we ask that you leave the room while our associate is inside for your and the associates safety. Of course we will always provide any amenities that we offer at any time including towels, shampoo, conditioner, lotion etc. another major change the brand has made is regarding breakfast. as of now this property is offering a grab and go style breakfast. We are working towards what our new breakfast will look like and we will be rolling out either a plated hot breakfast or a buffet style breakfast with individually wrapped items very soon. I do apologize for any inconvenience these changes may cause. We assure you they are made with your safety and the associates safety in mind.